I'm administering Outlook for someone who needs a COM addin, which adds a
toolbar for interoperation with a program called SuperOffice. It worked up
until this morning, when the toolbar suddenly disappeared. Looking in the
COM-addins, the dll had disappeared completely (not just unchecked). I tried
to add it back in, but when I select the dll and hit OK, nothing happens -
the list remains blank. There is nothing in Deactivated Elements.

What version of Outlook? Is the addin disabled? look in Help, About in
older versions or Tools, trust center, addins in 2007.

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JC" <(E-Mail Removed)> wrote in message
newsD3C4123-D98A-4F20-9626-(E-Mail Removed)...
> I'm administering Outlook for someone who needs a COM addin, which adds a
> toolbar for interoperation with a program called SuperOffice. It worked
> up
> until this morning, when the toolbar suddenly disappeared. Looking in the
> COM-addins, the dll had disappeared completely (not just unchecked). I
> tried
> to add it back in, but when I select the dll and hit OK, nothing happens -
> the list remains blank. There is nothing in Deactivated Elements.

It's Outlook 2003, running on Vista. As mentioned previously, it is not
listed as disabled.

"Diane Poremsky [MVP]" wrote:

> What version of Outlook? Is the addin disabled? look in Help, About in
> older versions or Tools, trust center, addins in 2007.
>
> --
>
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "JC" <(E-Mail Removed)> wrote in message
> newsD3C4123-D98A-4F20-9626-(E-Mail Removed)...
> > I'm administering Outlook for someone who needs a COM addin, which adds a
> > toolbar for interoperation with a program called SuperOffice. It worked
> > up
> > until this morning, when the toolbar suddenly disappeared. Looking in the
> > COM-addins, the dll had disappeared completely (not just unchecked). I
> > tried
> > to add it back in, but when I select the dll and hit OK, nothing happens -
> > the list remains blank. There is nothing in Deactivated Elements.
>
>

Where are you seeing "Deactivated Elements" ? If its not listed in Help,
About, Disabled items then you should uninstall the addin, reboot and
reinstall it.

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JC" <(E-Mail Removed)> wrote in message
news:F740092C-A024-4E2A-86EF-(E-Mail Removed)...
> It's Outlook 2003, running on Vista. As mentioned previously, it is not
> listed as disabled.
>
> "Diane Poremsky [MVP]" wrote:
>
>> What version of Outlook? Is the addin disabled? look in Help, About in
>> older versions or Tools, trust center, addins in 2007.
>>
>> --
>>
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "JC" <(E-Mail Removed)> wrote in message
>> newsD3C4123-D98A-4F20-9626-(E-Mail Removed)...
>> > I'm administering Outlook for someone who needs a COM addin, which adds
>> > a
>> > toolbar for interoperation with a program called SuperOffice. It
>> > worked
>> > up
>> > until this morning, when the toolbar suddenly disappeared. Looking in
>> > the
>> > COM-addins, the dll had disappeared completely (not just unchecked). I
>> > tried
>> > to add it back in, but when I select the dll and hit OK, nothing
>> > happens -
>> > the list remains blank. There is nothing in Deactivated Elements.
>>
>>

Sorry about the inaccurate language - the Office installation I'm working
with is in Norwegian, and I'm not sure what all the terms are in the English
version. The term is, for me "Deaktiverte elementer" - it's the bottom
righthand button in the "About Microsoft Outlook Office." I'm guessing from
your post that it is "Disabled Items" in the English version.

How does one go about uninstalling an addin if it doesn't show up to begin
with? As I said, it doesn't show up in the "COM addins" list, and trying to
add it to the list does nothing.

I don't want to have to reinstall the whole program unless it's absolutely
critical.

"Diane Poremsky [MVP]" wrote:

> Where are you seeing "Deactivated Elements" ? If its not listed in Help,
> About, Disabled items then you should uninstall the addin, reboot and
> reinstall it.
>
> --
>
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> Let's Really Fix Outlook 2010
> http://forums.slipstick.com/forumdisplay.php?f=34
>
> "JC" <(E-Mail Removed)> wrote in message
> news:F740092C-A024-4E2A-86EF-(E-Mail Removed)...
> > It's Outlook 2003, running on Vista. As mentioned previously, it is not
> > listed as disabled.
> >
> > "Diane Poremsky [MVP]" wrote:
> >
> >> What version of Outlook? Is the addin disabled? look in Help, About in
> >> older versions or Tools, trust center, addins in 2007.
> >>
> >> --
> >>
> >> Diane Poremsky [MVP - Outlook]
> >> Outlook Tips: http://www.outlook-tips.net/
> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
> >>
> >> Outlook Tips by email:
> >> mailto:dailytips-subscribe-(E-Mail Removed)
> >>
> >> EMO - a weekly newsletter about Outlook and Exchange:
> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
> >>
> >> Let's Really Fix Outlook 2010
> >> http://forums.slipstick.com/forumdisplay.php?f=34
> >>
> >> "JC" <(E-Mail Removed)> wrote in message
> >> newsD3C4123-D98A-4F20-9626-(E-Mail Removed)...
> >> > I'm administering Outlook for someone who needs a COM addin, which adds
> >> > a
> >> > toolbar for interoperation with a program called SuperOffice. It
> >> > worked
> >> > up
> >> > until this morning, when the toolbar suddenly disappeared. Looking in
> >> > the
> >> > COM-addins, the dll had disappeared completely (not just unchecked). I
> >> > tried
> >> > to add it back in, but when I select the dll and hit OK, nothing
> >> > happens -
> >> > the list remains blank. There is nothing in Deactivated Elements.
> >>
> >>
>

Ok - we're both looking in the same location.

Check the registry -

HKLM and HKCU
\SOFTWARE\Microsoft\Office\Outlook\Addins

Is the addin listed in either location and what is the loadbehavior?

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JC" <(E-Mail Removed)> wrote in message
news:6756DB27-FD06-4E4B-9D9E-(E-Mail Removed)...
> Sorry about the inaccurate language - the Office installation I'm working
> with is in Norwegian, and I'm not sure what all the terms are in the
> English
> version. The term is, for me "Deaktiverte elementer" - it's the bottom
> righthand button in the "About Microsoft Outlook Office." I'm guessing
> from
> your post that it is "Disabled Items" in the English version.
>
> How does one go about uninstalling an addin if it doesn't show up to begin
> with? As I said, it doesn't show up in the "COM addins" list, and trying
> to
> add it to the list does nothing.
>
> I don't want to have to reinstall the whole program unless it's absolutely
> critical.
>
> "Diane Poremsky [MVP]" wrote:
>
>> Where are you seeing "Deactivated Elements" ? If its not listed in Help,
>> About, Disabled items then you should uninstall the addin, reboot and
>> reinstall it.
>>
>> --
>>
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-(E-Mail Removed)
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "JC" <(E-Mail Removed)> wrote in message
>> news:F740092C-A024-4E2A-86EF-(E-Mail Removed)...
>> > It's Outlook 2003, running on Vista. As mentioned previously, it is
>> > not
>> > listed as disabled.
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> What version of Outlook? Is the addin disabled? look in Help, About
>> >> in
>> >> older versions or Tools, trust center, addins in 2007.
>> >>
>> >> --
>> >>
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-(E-Mail Removed)
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>> >>
>> >> Let's Really Fix Outlook 2010
>> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >>
>> >> "JC" <(E-Mail Removed)> wrote in message
>> >> newsD3C4123-D98A-4F20-9626-(E-Mail Removed)...
>> >> > I'm administering Outlook for someone who needs a COM addin, which
>> >> > adds
>> >> > a
>> >> > toolbar for interoperation with a program called SuperOffice. It
>> >> > worked
>> >> > up
>> >> > until this morning, when the toolbar suddenly disappeared. Looking
>> >> > in
>> >> > the
>> >> > COM-addins, the dll had disappeared completely (not just unchecked).
>> >> > I
>> >> > tried
>> >> > to add it back in, but when I select the dll and hit OK, nothing
>> >> > happens -
>> >> > the list remains blank. There is nothing in Deactivated Elements.
>> >>
>> >>
>>