I am using outlook 2003 SP3 and after a restart of my PC the first time I try
to attach a word document to an e-mail it take a long time. It hangs for
approximately a minute before it has finished attaching. Subsequent word
documents are then ok until the pc is rebooted again. Other file types are
not a problem at all when attaching it just seems to be the first word
document after a reboot. I am using Word 2007. I have done the usual office
updates and installed SR2 for word 97.

Let me recap your configuration as posted;
-Outlook 2003
-Word 2007
-Word 97 SR2

Are you sure about that? What are you doing with Word 97?

Anyway, which method of attaching are you using and at what exact point is
it hanging? If you have a virus scanner that integrates with Outlook and/or
Office, disable this integration and try again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Vwood" <(E-Mail Removed)> wrote in message
news:65216744-7F6F-4BB3-8150-(E-Mail Removed)...
> I am using outlook 2003 SP3 and after a restart of my PC the first time I
> try
> to attach a word document to an e-mail it take a long time. It hangs for
> approximately a minute before it has finished attaching. Subsequent word
> documents are then ok until the pc is rebooted again. Other file types
> are
> not a problem at all when attaching it just seems to be the first word
> document after a reboot. I am using Word 2007. I have done the usual
> office
> updates and installed SR2 for word 97.

Definately word 97! We are support company and we support them and no idea
why they have not upgraded yet.
In the e-mail you click the paper click select your files to attach say ok
and then it hangs for approx a minute and then it comes to life and the file
is attached. I am not sure about anti virus as after that subsequent
attachments are fine even in the same e-mail with different documents but if
you reboot and then try again the first time it will hang

"Roady [MVP]" wrote:

> Let me recap your configuration as posted;
> -Outlook 2003
> -Word 2007
> -Word 97 SR2
>
> Are you sure about that? What are you doing with Word 97?
>
> Anyway, which method of attaching are you using and at what exact point is
> it hanging? If you have a virus scanner that integrates with Outlook and/or
> Office, disable this integration and try again.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Vwood" <(E-Mail Removed)> wrote in message
> news:65216744-7F6F-4BB3-8150-(E-Mail Removed)...
> > I am using outlook 2003 SP3 and after a restart of my PC the first time I
> > try
> > to attach a word document to an e-mail it take a long time. It hangs for
> > approximately a minute before it has finished attaching. Subsequent word
> > documents are then ok until the pc is rebooted again. Other file types
> > are
> > not a problem at all when attaching it just seems to be the first word
> > document after a reboot. I am using Word 2007. I have done the usual
> > office
> > updates and installed SR2 for word 97.
>
>

Well, that could be caused by your virus scanner needing to load a Word
component to read and scan the document. Once loaded, it works until you
reboot and it needs to be loaded again. Either way, that kind of integration
is completely redundant, doesn't offer any extra layer of protection and
should be disabled.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Vwood" <(E-Mail Removed)> wrote in message
news:14E4D4E7-D977-4EC4-87A3-(E-Mail Removed)...
> Definately word 97! We are support company and we support them and no
> idea
> why they have not upgraded yet.
> In the e-mail you click the paper click select your files to attach say ok
> and then it hangs for approx a minute and then it comes to life and the
> file
> is attached. I am not sure about anti virus as after that subsequent
> attachments are fine even in the same e-mail with different documents but
> if
> you reboot and then try again the first time it will hang
>
> "Roady [MVP]" wrote:
>
>> Let me recap your configuration as posted;
>> -Outlook 2003
>> -Word 2007
>> -Word 97 SR2
>>
>> Are you sure about that? What are you doing with Word 97?
>>
>> Anyway, which method of attaching are you using and at what exact point
>> is
>> it hanging? If you have a virus scanner that integrates with Outlook
>> and/or
>> Office, disable this integration and try again.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "Vwood" <(E-Mail Removed)> wrote in message
>> news:65216744-7F6F-4BB3-8150-(E-Mail Removed)...
>> > I am using outlook 2003 SP3 and after a restart of my PC the first time
>> > I
>> > try
>> > to attach a word document to an e-mail it take a long time. It hangs
>> > for
>> > approximately a minute before it has finished attaching. Subsequent
>> > word
>> > documents are then ok until the pc is rebooted again. Other file types
>> > are
>> > not a problem at all when attaching it just seems to be the first word
>> > document after a reboot. I am using Word 2007. I have done the usual
>> > office
>> > updates and installed SR2 for word 97.
>>
>>

Tried disable the e-mail scanner and made no difference and disable anti
virus all together and still the same problem

"Roady [MVP]" wrote:

> Well, that could be caused by your virus scanner needing to load a Word
> component to read and scan the document. Once loaded, it works until you
> reboot and it needs to be loaded again. Either way, that kind of integration
> is completely redundant, doesn't offer any extra layer of protection and
> should be disabled.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Vwood" <(E-Mail Removed)> wrote in message
> news:14E4D4E7-D977-4EC4-87A3-(E-Mail Removed)...
> > Definately word 97! We are support company and we support them and no
> > idea
> > why they have not upgraded yet.
> > In the e-mail you click the paper click select your files to attach say ok
> > and then it hangs for approx a minute and then it comes to life and the
> > file
> > is attached. I am not sure about anti virus as after that subsequent
> > attachments are fine even in the same e-mail with different documents but
> > if
> > you reboot and then try again the first time it will hang
> >
> > "Roady [MVP]" wrote:
> >
> >> Let me recap your configuration as posted;
> >> -Outlook 2003
> >> -Word 2007
> >> -Word 97 SR2
> >>
> >> Are you sure about that? What are you doing with Word 97?
> >>
> >> Anyway, which method of attaching are you using and at what exact point
> >> is
> >> it hanging? If you have a virus scanner that integrates with Outlook
> >> and/or
> >> Office, disable this integration and try again.
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "Vwood" <(E-Mail Removed)> wrote in message
> >> news:65216744-7F6F-4BB3-8150-(E-Mail Removed)...
> >> > I am using outlook 2003 SP3 and after a restart of my PC the first time
> >> > I
> >> > try
> >> > to attach a word document to an e-mail it take a long time. It hangs
> >> > for
> >> > approximately a minute before it has finished attaching. Subsequent
> >> > word
> >> > documents are then ok until the pc is rebooted again. Other file types
> >> > are
> >> > not a problem at all when attaching it just seems to be the first word
> >> > document after a reboot. I am using Word 2007. I have done the usual
> >> > office
> >> > updates and installed SR2 for word 97.
> >>
> >>
>