This is my second try for assistance as the first didn't work. On my new
Toshiba laptop XP SP2 the add/remove listed programs use the top 10% and
the bottom 10% of the entire page. The remaining 80% in the center of the
page is blank or has wide black vertical stripes. Lots of scrolling between
the two portions. The first suggestion was a defect in the
Hkey_Local_Machine\software\Microsoft\Windows\ CurrentVersion \Uninstall,
which is the only place I can find mention of Add/Remove. It suggested that
a ",-1" at the end of the line was causing the problem. The only line that
I have is "C:\windows\system32\addremove.ico", and nothing more.
Suggestions please. TIA, Dick

Dick wrote:

> This is my second try for assistance as the first didn't work. On my
> new Toshiba laptop XP SP2 the add/remove listed programs use the top
> 10% and the bottom 10% of the entire page. The remaining 80% in the
> center of the page is blank or has wide black vertical stripes. Lots
> of scrolling between the two portions. The first suggestion was a
> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
> CurrentVersion \Uninstall, which is the only place I can find mention
> of Add/Remove. It suggested that a ",-1" at the end of the line was
> causing the problem. The only line that I have is
> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
> please. TIA, Dick



Read here: Add or Remove - White Space
http://www.kellys-korner-xp.com/xp_a.htm#ws

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

That is the 'fix' that doesn't work or apply, but thanks for the suggestion.
Dick


"Ken Blake, MVP" <(E-Mail Removed)> wrote in message
news:Ontr%(E-Mail Removed)...
> Dick wrote:
>
>> This is my second try for assistance as the first didn't work. On my
>> new Toshiba laptop XP SP2 the add/remove listed programs use the top
>> 10% and the bottom 10% of the entire page. The remaining 80% in the
>> center of the page is blank or has wide black vertical stripes. Lots
>> of scrolling between the two portions. The first suggestion was a
>> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
>> CurrentVersion \Uninstall, which is the only place I can find mention
>> of Add/Remove. It suggested that a ",-1" at the end of the line was
>> causing the problem. The only line that I have is
>> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
>> please. TIA, Dick
>
>
>
> Read here: Add or Remove - White Space
> http://www.kellys-korner-xp.com/xp_a.htm#ws
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>

That fix applies if you have AutoCad installed. If you don't have AutoCad
installed, then download my script below and run it. Post the results here.
This script lists all the negative icon references present in the registry,
and creates a log file for troubleshooting.

Download http://windowsxp.mvps.org/utils/ARPNegCheck.vbs
(Lists all negative icon references in Add/Remove)

Technical details at
The Old New Thing : Why does Add or Remove Programs show a large blank
space?:
http://blogs.msdn.com/oldnewthing/ar...26/422076.aspx

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Dick" <(E-Mail Removed)> wrote in message
news:euq%(E-Mail Removed)...
That is the 'fix' that doesn't work or apply, but thanks for the suggestion.
Dick


"Ken Blake, MVP" <(E-Mail Removed)> wrote in message
news:Ontr%(E-Mail Removed)...
> Dick wrote:
>
>> This is my second try for assistance as the first didn't work. On my
>> new Toshiba laptop XP SP2 the add/remove listed programs use the top
>> 10% and the bottom 10% of the entire page. The remaining 80% in the
>> center of the page is blank or has wide black vertical stripes. Lots
>> of scrolling between the two portions. The first suggestion was a
>> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
>> CurrentVersion \Uninstall, which is the only place I can find mention
>> of Add/Remove. It suggested that a ",-1" at the end of the line was
>> causing the problem. The only line that I have is
>> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
>> please. TIA, Dick
>
>
>
> Read here: Add or Remove - White Space
> http://www.kellys-korner-xp.com/xp_a.htm#ws
>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>

Thank you for your reply. Unfortunately there are no negative references.
The log shows:
Add/Remove Programs entries with negative icon references
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

<-----Begin----->

None found....
* Where HKLM refers to HKEY_LOCAL_MACHINE

<-----End----->
Now what might I do? TIA Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> That fix applies if you have AutoCad installed. If you don't have AutoCad
> installed, then download my script below and run it. Post the results
> here.
> This script lists all the negative icon references present in the
> registry,
> and creates a log file for troubleshooting.
>
> Download http://windowsxp.mvps.org/utils/ARPNegCheck.vbs
> (Lists all negative icon references in Add/Remove)
>
> Technical details at
> The Old New Thing : Why does Add or Remove Programs show a large blank
> space?:
> http://blogs.msdn.com/oldnewthing/ar...26/422076.aspx
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Dick" <(E-Mail Removed)> wrote in message
> news:euq%(E-Mail Removed)...
> That is the 'fix' that doesn't work or apply, but thanks for the
> suggestion.
> Dick
>
>
> "Ken Blake, MVP" <(E-Mail Removed)> wrote in message
> news:Ontr%(E-Mail Removed)...
>> Dick wrote:
>>
>>> This is my second try for assistance as the first didn't work. On my
>>> new Toshiba laptop XP SP2 the add/remove listed programs use the top
>>> 10% and the bottom 10% of the entire page. The remaining 80% in the
>>> center of the page is blank or has wide black vertical stripes. Lots
>>> of scrolling between the two portions. The first suggestion was a
>>> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
>>> CurrentVersion \Uninstall, which is the only place I can find mention
>>> of Add/Remove. It suggested that a ",-1" at the end of the line was
>>> causing the problem. The only line that I have is
>>> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
>>> please. TIA, Dick
>>
>>
>>
>> Read here: Add or Remove - White Space
>> http://www.kellys-korner-xp.com/xp_a.htm#ws
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>
>
>
>

Check here (manually) also.

[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]

Check for the negative icon references in the "ProductIcon" value under each
sub-key

Apart from that, I don't have any idea why this occurs. Perhaps you could
use the following application to remove one entry at a time from Add/Remove
Programs to isolate the problem.

"Remove" - software uninstaller - Review
http://www.snapfiles.com/screenshots/remove.htm

Note that this standalone program creates a backup when you delete an entry
from the listing. You can undo the changes once you find the offending entry
in Add/Remove.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Dick" <(E-Mail Removed)> wrote in message
news:e$(E-Mail Removed)...
Thank you for your reply. Unfortunately there are no negative references.
The log shows:
Add/Remove Programs entries with negative icon references
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

<-----Begin----->

None found....
* Where HKLM refers to HKEY_LOCAL_MACHINE

<-----End----->
Now what might I do? TIA Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> That fix applies if you have AutoCad installed. If you don't have AutoCad
> installed, then download my script below and run it. Post the results
> here.
> This script lists all the negative icon references present in the
> registry,
> and creates a log file for troubleshooting.
>
> Download http://windowsxp.mvps.org/utils/ARPNegCheck.vbs
> (Lists all negative icon references in Add/Remove)
>
> Technical details at
> The Old New Thing : Why does Add or Remove Programs show a large blank
> space?:
> http://blogs.msdn.com/oldnewthing/ar...26/422076.aspx
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Dick" <(E-Mail Removed)> wrote in message
> news:euq%(E-Mail Removed)...
> That is the 'fix' that doesn't work or apply, but thanks for the
> suggestion.
> Dick
>
>
> "Ken Blake, MVP" <(E-Mail Removed)> wrote in message
> news:Ontr%(E-Mail Removed)...
>> Dick wrote:
>>
>>> This is my second try for assistance as the first didn't work. On my
>>> new Toshiba laptop XP SP2 the add/remove listed programs use the top
>>> 10% and the bottom 10% of the entire page. The remaining 80% in the
>>> center of the page is blank or has wide black vertical stripes. Lots
>>> of scrolling between the two portions. The first suggestion was a
>>> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
>>> CurrentVersion \Uninstall, which is the only place I can find mention
>>> of Add/Remove. It suggested that a ",-1" at the end of the line was
>>> causing the problem. The only line that I have is
>>> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
>>> please. TIA, Dick
>>
>>
>>
>> Read here: Add or Remove - White Space
>> http://www.kellys-korner-xp.com/xp_a.htm#ws
>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>
>
>
>

Many thanks for your help, Ramesh. Appreciated very much. I'll check these
out and let you know. Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Check here (manually) also.
>
> [HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
> [HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]
>
> Check for the negative icon references in the "ProductIcon" value under
> each
> sub-key
>
> Apart from that, I don't have any idea why this occurs. Perhaps you could
> use the following application to remove one entry at a time from
> Add/Remove
> Programs to isolate the problem.
>
> "Remove" - software uninstaller - Review
> http://www.snapfiles.com/screenshots/remove.htm
>
> Note that this standalone program creates a backup when you delete an
> entry
> from the listing. You can undo the changes once you find the offending
> entry
> in Add/Remove.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Dick" <(E-Mail Removed)> wrote in message
> news:e$(E-Mail Removed)...
> Thank you for your reply. Unfortunately there are no negative references.
> The log shows:
> Add/Remove Programs entries with negative icon references
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> <-----Begin----->
>
> None found....
> * Where HKLM refers to HKEY_LOCAL_MACHINE
>
> <-----End----->
> Now what might I do? TIA Dick
>
> "Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> That fix applies if you have AutoCad installed. If you don't have AutoCad
>> installed, then download my script below and run it. Post the results
>> here.
>> This script lists all the negative icon references present in the
>> registry,
>> and creates a log file for troubleshooting.
>>
>> Download http://windowsxp.mvps.org/utils/ARPNegCheck.vbs
>> (Lists all negative icon references in Add/Remove)
>>
>> Technical details at
>> The Old New Thing : Why does Add or Remove Programs show a large blank
>> space?:
>> http://blogs.msdn.com/oldnewthing/ar...26/422076.aspx
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
>> Windows® XP Troubleshooting http://www.winhelponline.com
>>
>>
>> "Dick" <(E-Mail Removed)> wrote in message
>> news:euq%(E-Mail Removed)...
>> That is the 'fix' that doesn't work or apply, but thanks for the
>> suggestion.
>> Dick
>>
>>
>> "Ken Blake, MVP" <(E-Mail Removed)> wrote in message
>> news:Ontr%(E-Mail Removed)...
>>> Dick wrote:
>>>
>>>> This is my second try for assistance as the first didn't work. On my
>>>> new Toshiba laptop XP SP2 the add/remove listed programs use the top
>>>> 10% and the bottom 10% of the entire page. The remaining 80% in the
>>>> center of the page is blank or has wide black vertical stripes. Lots
>>>> of scrolling between the two portions. The first suggestion was a
>>>> defect in the Hkey_Local_Machine\software\Microsoft\Windows\
>>>> CurrentVersion \Uninstall, which is the only place I can find mention
>>>> of Add/Remove. It suggested that a ",-1" at the end of the line was
>>>> causing the problem. The only line that I have is
>>>> "C:\windows\system32\addremove.ico", and nothing more. Suggestions
>>>> please. TIA, Dick
>>>
>>>
>>>
>>> Read here: Add or Remove - White Space
>>> http://www.kellys-korner-xp.com/xp_a.htm#ws
>>>
>>> --
>>> Ken Blake - Microsoft MVP Windows: Shell/User
>>> Please reply to the newsgroup
>>>
>>
>>
>>
>
>

All the best to you. FYI, I an simulate the problem by setting a negative
icon for the "ProductIcon" value for one of the Windows Installer products.
Let me know how it goes. I'll then rewrite my script to do a comprehensive
search for the offending registry values, or perhaps compile a specialized
program soon.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Dick" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
Many thanks for your help, Ramesh. Appreciated very much. I'll check these
out and let you know. Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Check here (manually) also.
>
> [HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
> [HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]
>
> Check for the negative icon references in the "ProductIcon" value under
> each
> sub-key
>
> Apart from that, I don't have any idea why this occurs. Perhaps you could
> use the following application to remove one entry at a time from
> Add/Remove
> Programs to isolate the problem.
>
> "Remove" - software uninstaller - Review
> http://www.snapfiles.com/screenshots/remove.htm
>
> Note that this standalone program creates a backup when you delete an
> entry
> from the listing. You can undo the changes once you find the offending
> entry
> in Add/Remove.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com

I found a number of "ProductIcon" under Root, one under Current User, one
under Users, a number of them under Local Machine, and checked them all and
found no negative numbers. I'll keep digging. Thanks, Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> All the best to you. FYI, I an simulate the problem by setting a negative
> icon for the "ProductIcon" value for one of the Windows Installer
> products.
> Let me know how it goes. I'll then rewrite my script to do a comprehensive
> search for the offending registry values, or perhaps compile a specialized
> program soon.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Dick" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> Many thanks for your help, Ramesh. Appreciated very much. I'll check
> these
> out and let you know. Dick
>
> "Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Check here (manually) also.
>>
>> [HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
>> [HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]
>>
>> Check for the negative icon references in the "ProductIcon" value under
>> each
>> sub-key
>>
>> Apart from that, I don't have any idea why this occurs. Perhaps you could
>> use the following application to remove one entry at a time from
>> Add/Remove
>> Programs to isolate the problem.
>>
>> "Remove" - software uninstaller - Review
>> http://www.snapfiles.com/screenshots/remove.htm
>>
>> Note that this standalone program creates a backup when you delete an
>> entry
>> from the listing. You can undo the changes once you find the offending
>> entry
>> in Add/Remove.
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
>> Windows® XP Troubleshooting http://www.winhelponline.com
>
>

The entry that's shown after the "blank" space is causing the problem. It
has a negative or incorrect icon (or no DisplayIcon) set. Also have you
tried the following software (included in my earlier post)

>> "Remove" - software uninstaller - Review
>> http://www.snapfiles.com/screenshots/remove.htm

If that does not help, I'll try to repro the situation if you send me the
registry exports of the three registry keys:

[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]

The "Uninstall" branch
and
the screenshot of Add/Rmove Programs (want to know what's shown next to the
blank space)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"Dick" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
I found a number of "ProductIcon" under Root, one under Current User, one
under Users, a number of them under Local Machine, and checked them all and
found no negative numbers. I'll keep digging. Thanks, Dick

"Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
news:%(E-Mail Removed)...
> All the best to you. FYI, I an simulate the problem by setting a negative
> icon for the "ProductIcon" value for one of the Windows Installer
> products.
> Let me know how it goes. I'll then rewrite my script to do a comprehensive
> search for the offending registry values, or perhaps compile a specialized
> program soon.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "Dick" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> Many thanks for your help, Ramesh. Appreciated very much. I'll check
> these
> out and let you know. Dick
>
> "Ramesh, MS-MVP" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Check here (manually) also.
>>
>> [HKEY_CURRENT_USER\Software\Microsoft\Installer\Products]
>> [HKEY_LOCAL_MACHINE\Software\Microsoft\Installer\Products]
>>
>> Check for the negative icon references in the "ProductIcon" value under
>> each
>> sub-key
>>
>> Apart from that, I don't have any idea why this occurs. Perhaps you could
>> use the following application to remove one entry at a time from
>> Add/Remove
>> Programs to isolate the problem.
>>
>> "Remove" - software uninstaller - Review
>> http://www.snapfiles.com/screenshots/remove.htm
>>
>> Note that this standalone program creates a backup when you delete an
>> entry
>> from the listing. You can undo the changes once you find the offending
>> entry
>> in Add/Remove.
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
>> Windows® XP Troubleshooting http://www.winhelponline.com
>
>