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Why are you so sure they aren't?
I would imagine they are doing everything they can to reproduce this problem in house. There are no simple solutions for problems like these. -- Russ Valentine [MVP-Outlook] "Matt" <(E-Mail Removed)> wrote in message news  ILKd.5138$Hb4.1408@trndny03...>I don't understand why this isn't a known issue. Not to rant, but I've >seen at least a dozen different messages about MS Fas Services and SP2 ever >since SP2 came out. The symptoms vary a bit, but one thing remains >consistent: Fax services BEFORE SP2 behaved as expected. POST SP2, Fax >services behave unusually. > > In my case, I have to uninstall and re-install Fax Services EVERY TIME I > do an auto-upgrade/MS Patch. > > It stinks and I wish SOMEONE out there (read: someone from MS) would own > up to this and try to research a fix for it. > > "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message > news:(E-Mail Removed)... >> The fact that it worked before is not relevant. If your modem is on the >> Windows XP HCL list, then list the precise steps by which you are >> installing, what happens and send the faxsetup.log to me. >> -- >> Russ Valentine >> [MVP-Outlook] >> "XPUSER" <(E-Mail Removed)> wrote in message >> news:(E-Mail Removed)... >>> =================================== >>> Thank you for replying - >>> >>> 1.The US Robotics V.92 Fax PCI modem >>> always worked when connecting to Earthlink >>> and worked for sending faxes previously >>> >>> 2. I shut down ZoneAlarm and it makes >>> no difference, and I tried looking throughout ZA >>> and did not find anything that I thought >>> might be causing the issue. And the faxing worked >>> previously with ZA running. But maybe it is ZA >>> anyway... >>> >>> 3. The faxsetup.log was a bit on the cryptic side >>> if you ask me. I could not make head nor tails >>> out of it. May as well have been in Egyptian >>> hieroglyphs... >>> >>> I guess I could try uninstalling ZA and if that >>> does not work, well, I have my important data >>> backed up and perhaps it's time to run >>> Ye Olde Format / Clean Install and start over >>> with a clean slate... >>> >>> Thanks again >>> >>> =================================== >>> >>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>> news:(E-Mail Removed)... >>>> Not a known issue. >>>> Is your modem on the Windows XP HCL list? >>>> What does your faxsetup.log tell you? >>>> Have you tried turning off Zone Alarm? It seems to be pretty effective >>>> at disabling Fax. >>>> -- >>>> Russ Valentine >>>> [MVP-Outlook] >>>> "XPUSER" <(E-Mail Removed)> wrote in message >>>> news:%(E-Mail Removed)... >>>>> ====================================== >>>>> I hope this is a known issue that I am not aware of - >>>>> I have not used XP Fax in a while but need to now - >>>>> I am running XP Pro 2002 Service Pack 2 >>>>> (All XP updates installed) >>>>> Also running: >>>>> ZoneAlarm Security Suite 5.5.062.004 >>>>> Ad-Aware SE 1.05 >>>>> SpyBot Search and Destroy 1.3 >>>>> SpywareBlaster 3.2 >>>>> Microsoft AntiSpyware (Beta1) >>>>> >>>>> I previously connected to the Internet through Earthlink >>>>> Dial-Up with US Robotics V.92 Fax PCI modem >>>>> >>>>> No longer have the Earthlink account - >>>>> Now connect to Internet through Cox Cable >>>>> with Linksys WCG200 (Ethernet) >>>>> >>>>> The US Robotics V.92 Fax PCI modem is still installed >>>>> >>>>> Today when I would try to open Configure Fax >>>>> from the Fax Console, I was getting an error message >>>>> about "unable to make connection to Fax Server" >>>>> >>>>> I saw in services.msc that the Fax service was >>>>> Automatic and "stopping" >>>>> >>>>> I now have the Fax service set to Manual - >>>>> >>>>> I unchecked Fax service in >>>>> Add/Remove Windows Components and >>>>> ran the Wizard and then went back and >>>>> checked the Fax service and ran the Wizard >>>>> again - it shows that it is installing the Fax service >>>>> but the Fax service remains unchecked - >>>>> >>>>> I have tried adding it again about 4 times >>>>> and it always remains unchecked - >>>>> >>>>> What do I need to do to get the Fax service >>>>> installed again? >>>>> >>>>> Thank you in advance... >>>>> ======================================== >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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Guest
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Listen, I develop software for a living, so I know how it goes. But from a
customer service standpoint, it's really frustrating. Windows is suck spaghetti code that Microsoft doesn't keep adequate track of what component is using what library. So, when a security hole is discovered, WHAM a whole wave of regression bugs that aren't adequately being tested in house. For a long time, the running joke is that one of the reason that Microsoft is so profitable is that it's QA staff is half the size of what it should be and it doesn't employ beta-testers. Microsoft foists partially tested code on the rest of us, knowing that they've gotten most of the known universe hooked on their software. The end result? There's always SOMETHING about Microsoft's software that I need that either I can't use or I can only use with a great deal of pain. So, I go to Microsoft.com looking for some kind of help and SURPRISE, I can't find any. If I provided that level of customer service, I'd lose my job. "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message news:u$(E-Mail Removed)... > Why are you so sure they aren't? > I would imagine they are doing everything they can to reproduce this > problem in house. There are no simple solutions for problems like these. > -- > Russ Valentine > [MVP-Outlook] > "Matt" <(E-Mail Removed)> wrote in message > news ILKd.5138$Hb4.1408@trndny03...>>I don't understand why this isn't a known issue. Not to rant, but I've >>seen at least a dozen different messages about MS Fas Services and SP2 >>ever since SP2 came out. The symptoms vary a bit, but one thing remains >>consistent: Fax services BEFORE SP2 behaved as expected. POST SP2, Fax >>services behave unusually. >> >> In my case, I have to uninstall and re-install Fax Services EVERY TIME I >> do an auto-upgrade/MS Patch. >> >> It stinks and I wish SOMEONE out there (read: someone from MS) would own >> up to this and try to research a fix for it. >> >> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >> news:(E-Mail Removed)... >>> The fact that it worked before is not relevant. If your modem is on the >>> Windows XP HCL list, then list the precise steps by which you are >>> installing, what happens and send the faxsetup.log to me. >>> -- >>> Russ Valentine >>> [MVP-Outlook] >>> "XPUSER" <(E-Mail Removed)> wrote in message >>> news:(E-Mail Removed)... >>>> =================================== >>>> Thank you for replying - >>>> >>>> 1.The US Robotics V.92 Fax PCI modem >>>> always worked when connecting to Earthlink >>>> and worked for sending faxes previously >>>> >>>> 2. I shut down ZoneAlarm and it makes >>>> no difference, and I tried looking throughout ZA >>>> and did not find anything that I thought >>>> might be causing the issue. And the faxing worked >>>> previously with ZA running. But maybe it is ZA >>>> anyway... >>>> >>>> 3. The faxsetup.log was a bit on the cryptic side >>>> if you ask me. I could not make head nor tails >>>> out of it. May as well have been in Egyptian >>>> hieroglyphs... >>>> >>>> I guess I could try uninstalling ZA and if that >>>> does not work, well, I have my important data >>>> backed up and perhaps it's time to run >>>> Ye Olde Format / Clean Install and start over >>>> with a clean slate... >>>> >>>> Thanks again >>>> >>>> =================================== >>>> >>>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>>> news:(E-Mail Removed)... >>>>> Not a known issue. >>>>> Is your modem on the Windows XP HCL list? >>>>> What does your faxsetup.log tell you? >>>>> Have you tried turning off Zone Alarm? It seems to be pretty >>>>> effective at disabling Fax. >>>>> -- >>>>> Russ Valentine >>>>> [MVP-Outlook] >>>>> "XPUSER" <(E-Mail Removed)> wrote in message >>>>> news:%(E-Mail Removed)... >>>>>> ====================================== >>>>>> I hope this is a known issue that I am not aware of - >>>>>> I have not used XP Fax in a while but need to now - >>>>>> I am running XP Pro 2002 Service Pack 2 >>>>>> (All XP updates installed) >>>>>> Also running: >>>>>> ZoneAlarm Security Suite 5.5.062.004 >>>>>> Ad-Aware SE 1.05 >>>>>> SpyBot Search and Destroy 1.3 >>>>>> SpywareBlaster 3.2 >>>>>> Microsoft AntiSpyware (Beta1) >>>>>> >>>>>> I previously connected to the Internet through Earthlink >>>>>> Dial-Up with US Robotics V.92 Fax PCI modem >>>>>> >>>>>> No longer have the Earthlink account - >>>>>> Now connect to Internet through Cox Cable >>>>>> with Linksys WCG200 (Ethernet) >>>>>> >>>>>> The US Robotics V.92 Fax PCI modem is still installed >>>>>> >>>>>> Today when I would try to open Configure Fax >>>>>> from the Fax Console, I was getting an error message >>>>>> about "unable to make connection to Fax Server" >>>>>> >>>>>> I saw in services.msc that the Fax service was >>>>>> Automatic and "stopping" >>>>>> >>>>>> I now have the Fax service set to Manual - >>>>>> >>>>>> I unchecked Fax service in >>>>>> Add/Remove Windows Components and >>>>>> ran the Wizard and then went back and >>>>>> checked the Fax service and ran the Wizard >>>>>> again - it shows that it is installing the Fax service >>>>>> but the Fax service remains unchecked - >>>>>> >>>>>> I have tried adding it again about 4 times >>>>>> and it always remains unchecked - >>>>>> >>>>>> What do I need to do to get the Fax service >>>>>> installed again? >>>>>> >>>>>> Thank you in advance... >>>>>> ======================================== >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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Guest
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I take no issue with any of your points. They may well be true. They may be
unfair accusations. Few of us really have the wherewithal to know. What I do know is that the fax developers take these problems seriously and are very likely working feverishly to reproduce and rectify them. -- Russ Valentine [MVP-Outlook] "Matt" <(E-Mail Removed)> wrote in message news:%KUKd.2554$3U3.1495@trndny06... > Listen, I develop software for a living, so I know how it goes. But from > a customer service standpoint, it's really frustrating. > > Windows is suck spaghetti code that Microsoft doesn't keep adequate track > of what component is using what library. So, when a security hole is > discovered, WHAM a whole wave of regression bugs that aren't adequately > being tested in house. > > For a long time, the running joke is that one of the reason that Microsoft > is so profitable is that it's QA staff is half the size of what it should > be and it doesn't employ beta-testers. Microsoft foists partially tested > code on the rest of us, knowing that they've gotten most of the known > universe hooked on their software. > > The end result? There's always SOMETHING about Microsoft's software that > I need that either I can't use or I can only use with a great deal of > pain. > > So, I go to Microsoft.com looking for some kind of help and SURPRISE, I > can't find any. > > If I provided that level of customer service, I'd lose my job. > > "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message > news:u$(E-Mail Removed)... >> Why are you so sure they aren't? >> I would imagine they are doing everything they can to reproduce this >> problem in house. There are no simple solutions for problems like these. >> -- >> Russ Valentine >> [MVP-Outlook] >> "Matt" <(E-Mail Removed)> wrote in message >> news ILKd.5138$Hb4.1408@trndny03...>>>I don't understand why this isn't a known issue. Not to rant, but I've >>>seen at least a dozen different messages about MS Fas Services and SP2 >>>ever since SP2 came out. The symptoms vary a bit, but one thing remains >>>consistent: Fax services BEFORE SP2 behaved as expected. POST SP2, Fax >>>services behave unusually. >>> >>> In my case, I have to uninstall and re-install Fax Services EVERY TIME I >>> do an auto-upgrade/MS Patch. >>> >>> It stinks and I wish SOMEONE out there (read: someone from MS) would own >>> up to this and try to research a fix for it. >>> >>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>> news:(E-Mail Removed)... >>>> The fact that it worked before is not relevant. If your modem is on the >>>> Windows XP HCL list, then list the precise steps by which you are >>>> installing, what happens and send the faxsetup.log to me. >>>> -- >>>> Russ Valentine >>>> [MVP-Outlook] >>>> "XPUSER" <(E-Mail Removed)> wrote in message >>>> news:(E-Mail Removed)... >>>>> =================================== >>>>> Thank you for replying - >>>>> >>>>> 1.The US Robotics V.92 Fax PCI modem >>>>> always worked when connecting to Earthlink >>>>> and worked for sending faxes previously >>>>> >>>>> 2. I shut down ZoneAlarm and it makes >>>>> no difference, and I tried looking throughout ZA >>>>> and did not find anything that I thought >>>>> might be causing the issue. And the faxing worked >>>>> previously with ZA running. But maybe it is ZA >>>>> anyway... >>>>> >>>>> 3. The faxsetup.log was a bit on the cryptic side >>>>> if you ask me. I could not make head nor tails >>>>> out of it. May as well have been in Egyptian >>>>> hieroglyphs... >>>>> >>>>> I guess I could try uninstalling ZA and if that >>>>> does not work, well, I have my important data >>>>> backed up and perhaps it's time to run >>>>> Ye Olde Format / Clean Install and start over >>>>> with a clean slate... >>>>> >>>>> Thanks again >>>>> >>>>> =================================== >>>>> >>>>> "Russ Valentine [MVP-Outlook]" <(E-Mail Removed)> wrote in message >>>>> news:(E-Mail Removed)... >>>>>> Not a known issue. >>>>>> Is your modem on the Windows XP HCL list? >>>>>> What does your faxsetup.log tell you? >>>>>> Have you tried turning off Zone Alarm? It seems to be pretty >>>>>> effective at disabling Fax. >>>>>> -- >>>>>> Russ Valentine >>>>>> [MVP-Outlook] >>>>>> "XPUSER" <(E-Mail Removed)> wrote in message >>>>>> news:%(E-Mail Removed)... >>>>>>> ====================================== >>>>>>> I hope this is a known issue that I am not aware of - >>>>>>> I have not used XP Fax in a while but need to now - >>>>>>> I am running XP Pro 2002 Service Pack 2 >>>>>>> (All XP updates installed) >>>>>>> Also running: >>>>>>> ZoneAlarm Security Suite 5.5.062.004 >>>>>>> Ad-Aware SE 1.05 >>>>>>> SpyBot Search and Destroy 1.3 >>>>>>> SpywareBlaster 3.2 >>>>>>> Microsoft AntiSpyware (Beta1) >>>>>>> >>>>>>> I previously connected to the Internet through Earthlink >>>>>>> Dial-Up with US Robotics V.92 Fax PCI modem >>>>>>> >>>>>>> No longer have the Earthlink account - >>>>>>> Now connect to Internet through Cox Cable >>>>>>> with Linksys WCG200 (Ethernet) >>>>>>> >>>>>>> The US Robotics V.92 Fax PCI modem is still installed >>>>>>> >>>>>>> Today when I would try to open Configure Fax >>>>>>> from the Fax Console, I was getting an error message >>>>>>> about "unable to make connection to Fax Server" >>>>>>> >>>>>>> I saw in services.msc that the Fax service was >>>>>>> Automatic and "stopping" >>>>>>> >>>>>>> I now have the Fax service set to Manual - >>>>>>> >>>>>>> I unchecked Fax service in >>>>>>> Add/Remove Windows Components and >>>>>>> ran the Wizard and then went back and >>>>>>> checked the Fax service and ran the Wizard >>>>>>> again - it shows that it is installing the Fax service >>>>>>> but the Fax service remains unchecked - >>>>>>> >>>>>>> I have tried adding it again about 4 times >>>>>>> and it always remains unchecked - >>>>>>> >>>>>>> What do I need to do to get the Fax service >>>>>>> installed again? >>>>>>> >>>>>>> Thank you in advance... >>>>>>> ======================================== >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>> >>>> >>> >>> >> >> > > |
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