After ridding a machine of numerous viruses and other malware, the Add &
Remove Programs applet and options appears to still be corrupt. None of the
programs in there have an option to Change or Remove the program. If we
install a new program, then the Change or Remove option appears and works
okay. But for all of the existing programs we do not have any options there.
We reinstalled the Windows Installer 3.1 program, but to no avail. Is there
anything else that can be done to fix this issue? TIA ...

How have you determined that the machine is 100% free of all hijackware?

=============================

Restore Change or Remove Programs (Line 337 Right)
http://www.kellys-korner-xp.com/xp_tweaks.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


E-Double wrote:
> After ridding a machine of numerous viruses and other malware, the Add &
> Remove Programs applet and options appears to still be corrupt. None of
> the
> programs in there have an option to Change or Remove the program. If we
> install a new program, then the Change or Remove option appears and works
> okay. But for all of the existing programs we do not have any options
> there. We reinstalled the Windows Installer 3.1 program, but to no avail.
> Is there anything else that can be done to fix this issue? TIA ...

Hi, We are not 100% sure - but we did several scans and several reboots and
rescans with Spyboy S&D 1.5.2, AdAware 2007, Windows Defender, HiJackThis,
and AVG Antivirus in regular mode and some in safe mode and they are all
coming up clean now.

Also, not sure if this matters (it certainly does not look good) but when we
browse to the HKLM\Software\Microsoft\Windows\Current Version\Uninstall
folder - the only entries there are for the four new programs we just
recently installed (including most of the aforementioned malware removal
programs).

e.



"PA Bear [MS MVP]" wrote:

> How have you determined that the machine is 100% free of all hijackware?
>
> =============================
>
> Restore Change or Remove Programs (Line 337 Right)
> http://www.kellys-korner-xp.com/xp_tweaks.htm
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> E-Double wrote:
> > After ridding a machine of numerous viruses and other malware, the Add &
> > Remove Programs applet and options appears to still be corrupt. None of
> > the
> > programs in there have an option to Change or Remove the program. If we
> > install a new program, then the Change or Remove option appears and works
> > okay. But for all of the existing programs we do not have any options
> > there. We reinstalled the Windows Installer 3.1 program, but to no avail.
> > Is there anything else that can be done to fix this issue? TIA ...
>
>

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

E-Double wrote:
> Hi, We are not 100% sure - but we did several scans and several reboots
> and
> rescans with Spyboy S&D 1.5.2, AdAware 2007, Windows Defender, HiJackThis,
> and AVG Antivirus in regular mode and some in safe mode and they are all
> coming up clean now.
>
> Also, not sure if this matters (it certainly does not look good) but when
> we
> browse to the HKLM\Software\Microsoft\Windows\Current Version\Uninstall
> folder - the only entries there are for the four new programs we just
> recently installed (including most of the aforementioned malware removal
> programs).
>
> "PA Bear [MS MVP]" wrote:
>
>> How have you determined that the machine is 100% free of all hijackware?
>>
>> =============================
>>
>> Restore Change or Remove Programs (Line 337 Right)
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> E-Double wrote:
>>> After ridding a machine of numerous viruses and other malware, the Add &
>>> Remove Programs applet and options appears to still be corrupt. None of
>>> the
>>> programs in there have an option to Change or Remove the program. If we
>>> install a new program, then the Change or Remove option appears and
>>> works
>>> okay. But for all of the existing programs we do not have any options
>>> there. We reinstalled the Windows Installer 3.1 program, but to no
>>> avail.
>>> Is there anything else that can be done to fix this issue? TIA ...

But putting the malware issue aside, if the uninstall keys are gone from that
registry key (ie HKLM\Software\Microsoft\Windows\Current Version\Uninstall\ )
is there any way to get them back (without manually adding keys for each
program) ? To put it another way, is the reason there is not an uninstall
option for those programs in A&R Programs because there are not uninstall
registry keys at that registry location?

e.



"PA Bear [MS MVP]" wrote:

> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html,
> http://forums.subratam.org/index.php?showforum=7,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
> by an expert in such matters, not here.**
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> E-Double wrote:
> > Hi, We are not 100% sure - but we did several scans and several reboots
> > and
> > rescans with Spyboy S&D 1.5.2, AdAware 2007, Windows Defender, HiJackThis,
> > and AVG Antivirus in regular mode and some in safe mode and they are all
> > coming up clean now.
> >
> > Also, not sure if this matters (it certainly does not look good) but when
> > we
> > browse to the HKLM\Software\Microsoft\Windows\Current Version\Uninstall
> > folder - the only entries there are for the four new programs we just
> > recently installed (including most of the aforementioned malware removal
> > programs).
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> How have you determined that the machine is 100% free of all hijackware?
> >>
> >> =============================
> >>
> >> Restore Change or Remove Programs (Line 337 Right)
> >> http://www.kellys-korner-xp.com/xp_tweaks.htm
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> E-Double wrote:
> >>> After ridding a machine of numerous viruses and other malware, the Add &
> >>> Remove Programs applet and options appears to still be corrupt. None of
> >>> the
> >>> programs in there have an option to Change or Remove the program. If we
> >>> install a new program, then the Change or Remove option appears and
> >>> works
> >>> okay. But for all of the existing programs we do not have any options
> >>> there. We reinstalled the Windows Installer 3.1 program, but to no
> >>> avail.
> >>> Is there anything else that can be done to fix this issue? TIA ...
>
>

For those Uninstall keys to have vanished would usually be from a
Registry Recovery where an older Software hive is loaded. I see
this type of problem from time to time. Do the programs still work
on the computer ? ( Those with missing Uninstaller Keys ).

"E-Double" <(E-Mail Removed)> wrote in message
news:300B38A4-8B95-4A2E-888F-(E-Mail Removed)...
> But putting the malware issue aside, if the uninstall keys are gone from
> that
> registry key (ie HKLM\Software\Microsoft\Windows\Current
> Version\Uninstall\ )
> is there any way to get them back (without manually adding keys for each
> program) ? To put it another way, is the reason there is not an uninstall
> option for those programs in A&R Programs because there are not uninstall
> registry keys at that registry location?
>
> e.
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> E-Double wrote:
>> > Hi, We are not 100% sure - but we did several scans and several reboots
>> > and
>> > rescans with Spyboy S&D 1.5.2, AdAware 2007, Windows Defender,
>> > HiJackThis,
>> > and AVG Antivirus in regular mode and some in safe mode and they are
>> > all
>> > coming up clean now.
>> >
>> > Also, not sure if this matters (it certainly does not look good) but
>> > when
>> > we
>> > browse to the HKLM\Software\Microsoft\Windows\Current Version\Uninstall
>> > folder - the only entries there are for the four new programs we just
>> > recently installed (including most of the aforementioned malware
>> > removal
>> > programs).
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >
>> >> How have you determined that the machine is 100% free of all
>> >> hijackware?
>> >>
>> >> =============================
>> >>
>> >> Restore Change or Remove Programs (Line 337 Right)
>> >> http://www.kellys-korner-xp.com/xp_tweaks.htm
>> >> --
>> >> ~Robear Dyer (PA Bear)
>> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> >> AumHa VSOP & Admin http://aumha.net
>> >> DTS-L http://dts-l.net/
>> >>
>> >>
>> >> E-Double wrote:
>> >>> After ridding a machine of numerous viruses and other malware, the
>> >>> Add &
>> >>> Remove Programs applet and options appears to still be corrupt. None
>> >>> of
>> >>> the
>> >>> programs in there have an option to Change or Remove the program. If
>> >>> we
>> >>> install a new program, then the Change or Remove option appears and
>> >>> works
>> >>> okay. But for all of the existing programs we do not have any
>> >>> options
>> >>> there. We reinstalled the Windows Installer 3.1 program, but to no
>> >>> avail.
>> >>> Is there anything else that can be done to fix this issue? TIA ...
>>
>>

Yeah, all of the programs seem to work fine. Some of them had an Uninstall
option from Start\Programs\(specific program group) which we were able to
successfully use to uninstall them.

e.



"R. McCarty" wrote:

> For those Uninstall keys to have vanished would usually be from a
> Registry Recovery where an older Software hive is loaded. I see
> this type of problem from time to time. Do the programs still work
> on the computer ? ( Those with missing Uninstaller Keys ).
>
> "E-Double" <(E-Mail Removed)> wrote in message
> news:300B38A4-8B95-4A2E-888F-(E-Mail Removed)...
> > But putting the malware issue aside, if the uninstall keys are gone from
> > that
> > registry key (ie HKLM\Software\Microsoft\Windows\Current
> > Version\Uninstall\ )
> > is there any way to get them back (without manually adding keys for each
> > program) ? To put it another way, is the reason there is not an uninstall
> > option for those programs in A&R Programs because there are not uninstall
> > registry keys at that registry location?
> >
> > e.
> >
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
> >> It will help you to both identify and remove any hijackware/spyware with
> >> assistance from an expert. **Post your log to
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://castlecops.com/forum67.html,
> >> http://forums.subratam.org/index.php?showforum=7,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >> review
> >> by an expert in such matters, not here.**
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> E-Double wrote:
> >> > Hi, We are not 100% sure - but we did several scans and several reboots
> >> > and
> >> > rescans with Spyboy S&D 1.5.2, AdAware 2007, Windows Defender,
> >> > HiJackThis,
> >> > and AVG Antivirus in regular mode and some in safe mode and they are
> >> > all
> >> > coming up clean now.
> >> >
> >> > Also, not sure if this matters (it certainly does not look good) but
> >> > when
> >> > we
> >> > browse to the HKLM\Software\Microsoft\Windows\Current Version\Uninstall
> >> > folder - the only entries there are for the four new programs we just
> >> > recently installed (including most of the aforementioned malware
> >> > removal
> >> > programs).
> >> >
> >> > "PA Bear [MS MVP]" wrote:
> >> >
> >> >> How have you determined that the machine is 100% free of all
> >> >> hijackware?
> >> >>
> >> >> =============================
> >> >>
> >> >> Restore Change or Remove Programs (Line 337 Right)
> >> >> http://www.kellys-korner-xp.com/xp_tweaks.htm
> >> >> --
> >> >> ~Robear Dyer (PA Bear)
> >> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> >> AumHa VSOP & Admin http://aumha.net
> >> >> DTS-L http://dts-l.net/
> >> >>
> >> >>
> >> >> E-Double wrote:
> >> >>> After ridding a machine of numerous viruses and other malware, the
> >> >>> Add &
> >> >>> Remove Programs applet and options appears to still be corrupt. None
> >> >>> of
> >> >>> the
> >> >>> programs in there have an option to Change or Remove the program. If
> >> >>> we
> >> >>> install a new program, then the Change or Remove option appears and
> >> >>> works
> >> >>> okay. But for all of the existing programs we do not have any
> >> >>> options
> >> >>> there. We reinstalled the Windows Installer 3.1 program, but to no
> >> >>> avail.
> >> >>> Is there anything else that can be done to fix this issue? TIA ...
> >>
> >>
>
>
>