Hi Experts;
Running ActiveX programs like http://safety.live.com (OneCare Full Service
Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
The computer is completely locked up. I have tried other sites like
Trendmicro (Housecall) with similar results. The computer locks up. I have
tried the sfc /scannow, but this has NOT solved the problem.

Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
RAM, all Microsoft Updates have been done.

How can I solve this freezing problem. Your reply would be greatly
appreciated. Thanks....

Tex Hemke wrote:
> Hi Experts;
> Running ActiveX programs like http://safety.live.com (OneCare Full Service
> Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> The computer is completely locked up. I have tried other sites like
> Trendmicro (Housecall) with similar results. The computer locks up. I have
> tried the sfc /scannow, but this has NOT solved the problem.
>
> Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> RAM, all Microsoft Updates have been done.
>
> How can I solve this freezing problem. Your reply would be greatly
> appreciated. Thanks....

Try one of these Virus Removal Tools:

Avast! One tool for any current virus
http://www.avast.com/eng/avast-virus-cleaner.html

Symantec Virus Removal Tools
http://www.symantec.com/business/sec...movaltools.jsp

F-Secure Virus Removal Tools
http://www.f-secure.com/download-purchase/tools.shtml

Kaspersky Virus Removal Tools
http://www.kaspersky.com/removaltools

--
Joe =o)

You are going to these sites to trust them to fix any virus you have. It
follows from that, that you can trust them not to give you a virus. You,
therefore, can afford to drop your security restrictions for running activeX
(for that site)
Add the site to your trusted zone, or if it is not an https: site, drop the
activeX security setting for the Internet Zone to none before going to the
site.
IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
button.
--
helpful? click "Yes" button. Voting helps the web interface
http://www.microsoft.com/windowsxp/e...lp_and_support
Mark L. Ferguson



"Tex Hemke" wrote:

> Hi Experts;
> Running ActiveX programs like http://safety.live.com (OneCare Full Service
> Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> The computer is completely locked up. I have tried other sites like
> Trendmicro (Housecall) with similar results. The computer locks up. I have
> tried the sfc /scannow, but this has NOT solved the problem.
>
> Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> RAM, all Microsoft Updates have been done.
>
> How can I solve this freezing problem. Your reply would be greatly
> appreciated. Thanks....

Hi Mark;
Thanks for the reply. I dropped the Internet Zone to "Medium" as this is as
low as it goes. There is no option for setting it to "None". I tried to run
the Microsoft Online Scanner again and it again stopped at 6%, freezing the
computer. Any other ideas?

"Mark L. Ferguson" wrote:

> You are going to these sites to trust them to fix any virus you have. It
> follows from that, that you can trust them not to give you a virus. You,
> therefore, can afford to drop your security restrictions for running activeX
> (for that site)
> Add the site to your trusted zone, or if it is not an https: site, drop the
> activeX security setting for the Internet Zone to none before going to the
> site.
> IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
> button.
> --
> helpful? click "Yes" button. Voting helps the web interface.
> http://www.microsoft.com/windowsxp/e...lp_and_support
> Mark L. Ferguson
>
>
>
> "Tex Hemke" wrote:
>
> > Hi Experts;
> > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > The computer is completely locked up. I have tried other sites like
> > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > tried the sfc /scannow, but this has NOT solved the problem.
> >
> > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > RAM, all Microsoft Updates have been done.
> >
> > How can I solve this freezing problem. Your reply would be greatly
> > appreciated. Thanks....

That's what I meant by the "Custom Level" button. There are radio buttons to
'enable'. You might also have other security in force, like the popup
blocker, or an "Advanced" tab checkbox of one kind or another in IE, options.
--
helpful? click "Yes" button. Voting helps the web interface.
http://www.microsoft.com/windowsxp/e...lp_and_support
Mark L. Ferguson



"Tex Hemke" wrote:

> Hi Mark;
> Thanks for the reply. I dropped the Internet Zone to "Medium" as this is as
> low as it goes. There is no option for setting it to "None". I tried to run
> the Microsoft Online Scanner again and it again stopped at 6%, freezing the
> computer. Any other ideas?
>
> "Mark L. Ferguson" wrote:
>
> > You are going to these sites to trust them to fix any virus you have. It
> > follows from that, that you can trust them not to give you a virus. You,
> > therefore, can afford to drop your security restrictions for running activeX
> > (for that site)
> > Add the site to your trusted zone, or if it is not an https: site, drop the
> > activeX security setting for the Internet Zone to none before going to the
> > site.
> > IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
> > button.
> > --
> > helpful? click "Yes" button. Voting helps the web interface.
> > http://www.microsoft.com/windowsxp/e...lp_and_support
> > Mark L. Ferguson
> >
> >
> >
> > "Tex Hemke" wrote:
> >
> > > Hi Experts;
> > > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > > The computer is completely locked up. I have tried other sites like
> > > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > > tried the sfc /scannow, but this has NOT solved the problem.
> > >
> > > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > > RAM, all Microsoft Updates have been done.
> > >
> > > How can I solve this freezing problem. Your reply would be greatly
> > > appreciated. Thanks....

Hi Elmo;
Thanks for your reply. I have downloaded and ran the Avast! One tool for any
current virus checker. It completed the scan without freezing the computer
and reported that there are zero (0) infected. I guess I willtry some of the
others that you suggested. Any other ideas?

"Elmo" wrote:

> Tex Hemke wrote:
> > Hi Experts;
> > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > The computer is completely locked up. I have tried other sites like
> > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > tried the sfc /scannow, but this has NOT solved the problem.
> >
> > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > RAM, all Microsoft Updates have been done.
> >
> > How can I solve this freezing problem. Your reply would be greatly
> > appreciated. Thanks....
>
> Try one of these Virus Removal Tools:
>
> Avast! One tool for any current virus
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Symantec Virus Removal Tools
> http://www.symantec.com/business/sec...movaltools.jsp
>
> F-Secure Virus Removal Tools
> http://www.f-secure.com/download-purchase/tools.shtml
>
> Kaspersky Virus Removal Tools
> http://www.kaspersky.com/removaltools
>
> --
> Joe =o)
>

Hi Mark;
I compared the "Custom Level" settings with another computer that work and
all the setting are the same. I do NOT have any trouble accessing the sites,
just a problem of freezing after running to about 6% of the "Full Service
Scan" on Microsoft's site (http://safety.live.com). Anything else to try?
Thanks....


"Mark L. Ferguson" wrote:

> That's what I meant by the "Custom Level" button. There are radio buttons to
> 'enable'. You might also have other security in force, like the popup
> blocker, or an "Advanced" tab checkbox of one kind or another in IE, options.
> --
> helpful? click "Yes" button. Voting helps the web interface.
> http://www.microsoft.com/windowsxp/e...lp_and_support
> Mark L. Ferguson
>
>
>
> "Tex Hemke" wrote:
>
> > Hi Mark;
> > Thanks for the reply. I dropped the Internet Zone to "Medium" as this is as
> > low as it goes. There is no option for setting it to "None". I tried to run
> > the Microsoft Online Scanner again and it again stopped at 6%, freezing the
> > computer. Any other ideas?
> >
> > "Mark L. Ferguson" wrote:
> >
> > > You are going to these sites to trust them to fix any virus you have. It
> > > follows from that, that you can trust them not to give you a virus. You,
> > > therefore, can afford to drop your security restrictions for running activeX
> > > (for that site)
> > > Add the site to your trusted zone, or if it is not an https: site, drop the
> > > activeX security setting for the Internet Zone to none before going to the
> > > site.
> > > IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
> > > button.
> > > --
> > > helpful? click "Yes" button. Voting helps the web interface.
> > > http://www.microsoft.com/windowsxp/e...lp_and_support
> > > Mark L. Ferguson
> > >
> > >
> > >
> > > "Tex Hemke" wrote:
> > >
> > > > Hi Experts;
> > > > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > > > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > > > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > > > The computer is completely locked up. I have tried other sites like
> > > > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > > > tried the sfc /scannow, but this has NOT solved the problem.
> > > >
> > > > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > > > RAM, all Microsoft Updates have been done.
> > > >
> > > > How can I solve this freezing problem. Your reply would be greatly
> > > > appreciated. Thanks....

You might have some luck trying the Cleanup Manager to clear things like the
IE T.I.F cache., or %TEMP%

start/run, type:
cleanmgr

--
helpful? click "Yes" button. Voting helps the web interface.
http://www.microsoft.com/windowsxp/e...lp_and_support
Mark L. Ferguson



"Tex Hemke" wrote:

> Hi Mark;
> I compared the "Custom Level" settings with another computer that work and
> all the setting are the same. I do NOT have any trouble accessing the sites,
> just a problem of freezing after running to about 6% of the "Full Service
> Scan" on Microsoft's site (http://safety.live.com). Anything else to try?
> Thanks....
>
>
> "Mark L. Ferguson" wrote:
>
> > That's what I meant by the "Custom Level" button. There are radio buttons to
> > 'enable'. You might also have other security in force, like the popup
> > blocker, or an "Advanced" tab checkbox of one kind or another in IE, options.
> > --
> > helpful? click "Yes" button. Voting helps the web interface.
> > http://www.microsoft.com/windowsxp/e...lp_and_support
> > Mark L. Ferguson
> >
> >
> >
> > "Tex Hemke" wrote:
> >
> > > Hi Mark;
> > > Thanks for the reply. I dropped the Internet Zone to "Medium" as this is as
> > > low as it goes. There is no option for setting it to "None". I tried to run
> > > the Microsoft Online Scanner again and it again stopped at 6%, freezing the
> > > computer. Any other ideas?
> > >
> > > "Mark L. Ferguson" wrote:
> > >
> > > > You are going to these sites to trust them to fix any virus you have. It
> > > > follows from that, that you can trust them not to give you a virus. You,
> > > > therefore, can afford to drop your security restrictions for running activeX
> > > > (for that site)
> > > > Add the site to your trusted zone, or if it is not an https: site, drop the
> > > > activeX security setting for the Internet Zone to none before going to the
> > > > site.
> > > > IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
> > > > button.
> > > > --
> > > > helpful? click "Yes" button. Voting helps the web interface.
> > > > http://www.microsoft.com/windowsxp/e...lp_and_support
> > > > Mark L. Ferguson
> > > >
> > > >
> > > >
> > > > "Tex Hemke" wrote:
> > > >
> > > > > Hi Experts;
> > > > > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > > > > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > > > > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > > > > The computer is completely locked up. I have tried other sites like
> > > > > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > > > > tried the sfc /scannow, but this has NOT solved the problem.
> > > > >
> > > > > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > > > > RAM, all Microsoft Updates have been done.
> > > > >
> > > > > How can I solve this freezing problem. Your reply would be greatly
> > > > > appreciated. Thanks....

Hi Mark;
I have done the Disk Cleanup, Full Defragmentation, downloaded and ran
"ccleaner.exe" with default setting, downloaded and ran Ad-Aware 2007. None
of this has helped.

"Mark L. Ferguson" wrote:

> You might have some luck trying the Cleanup Manager to clear things like the
> IE T.I.F cache., or %TEMP%
>
> start/run, type:
> cleanmgr
>
> --
> helpful? click "Yes" button. Voting helps the web interface.
> http://www.microsoft.com/windowsxp/e...lp_and_support
> Mark L. Ferguson
>
>
>
> "Tex Hemke" wrote:
>
> > Hi Mark;
> > I compared the "Custom Level" settings with another computer that work and
> > all the setting are the same. I do NOT have any trouble accessing the sites,
> > just a problem of freezing after running to about 6% of the "Full Service
> > Scan" on Microsoft's site (http://safety.live.com). Anything else to try?
> > Thanks....
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> > > That's what I meant by the "Custom Level" button. There are radio buttons to
> > > 'enable'. You might also have other security in force, like the popup
> > > blocker, or an "Advanced" tab checkbox of one kind or another in IE, options.
> > > --
> > > helpful? click "Yes" button. Voting helps the web interface.
> > > http://www.microsoft.com/windowsxp/e...lp_and_support
> > > Mark L. Ferguson
> > >
> > >
> > >
> > > "Tex Hemke" wrote:
> > >
> > > > Hi Mark;
> > > > Thanks for the reply. I dropped the Internet Zone to "Medium" as this is as
> > > > low as it goes. There is no option for setting it to "None". I tried to run
> > > > the Microsoft Online Scanner again and it again stopped at 6%, freezing the
> > > > computer. Any other ideas?
> > > >
> > > > "Mark L. Ferguson" wrote:
> > > >
> > > > > You are going to these sites to trust them to fix any virus you have. It
> > > > > follows from that, that you can trust them not to give you a virus. You,
> > > > > therefore, can afford to drop your security restrictions for running activeX
> > > > > (for that site)
> > > > > Add the site to your trusted zone, or if it is not an https: site, drop the
> > > > > activeX security setting for the Internet Zone to none before going to the
> > > > > site.
> > > > > IE, Tools menu, Options, Security tab. Internet Zone icon, Custom Level
> > > > > button.
> > > > > --
> > > > > helpful? click "Yes" button. Voting helps the web interface.
> > > > > http://www.microsoft.com/windowsxp/e...lp_and_support
> > > > > Mark L. Ferguson
> > > > >
> > > > >
> > > > >
> > > > > "Tex Hemke" wrote:
> > > > >
> > > > > > Hi Experts;
> > > > > > Running ActiveX programs like http://safety.live.com (OneCare Full Service
> > > > > > Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
> > > > > > the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
> > > > > > The computer is completely locked up. I have tried other sites like
> > > > > > Trendmicro (Housecall) with similar results. The computer locks up. I have
> > > > > > tried the sfc /scannow, but this has NOT solved the problem.
> > > > > >
> > > > > > Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
> > > > > > RAM, all Microsoft Updates have been done.
> > > > > >
> > > > > > How can I solve this freezing problem. Your reply would be greatly
> > > > > > appreciated. Thanks....

Tex Hemke wrote:
> Hi Elmo;
> Thanks for your reply. I have downloaded and ran the Avast! One tool for any
> current virus checker. It completed the scan without freezing the computer
> and reported that there are zero (0) infected. I guess I will try some of the
> others that you suggested. Any other ideas?
>
> "Elmo" wrote:
>
>> Tex Hemke wrote:
>>> Hi Experts;
>>> Running ActiveX programs like http://safety.live.com (OneCare Full Service
>>> Scan) starts the scan for Viruses and Spyware, but only goes to about 6% and
>>> the computer freezes. You can't move the mouse cursor or do a Ctl+Alt+Del.
>>> The computer is completely locked up. I have tried other sites like
>>> Trendmicro (Housecall) with similar results. The computer locks up. I have
>>> tried the sfc /scannow, but this has NOT solved the problem.
>>>
>>> Running Windows XP Home Edtion Service Pack 2, Pentium 4 CPU 2.26GHz, 768 MB
>>> RAM, all Microsoft Updates have been done.
>>>
>>> How can I solve this freezing problem. Your reply would be greatly
>>> appreciated. Thanks....
>> Try one of these Virus Removal Tools:
>>
>> Avast! One tool for any current virus
>> http://www.avast.com/eng/avast-virus-cleaner.html
>>
>> Symantec Virus Removal Tools
>> http://www.symantec.com/business/sec...movaltools.jsp
>>
>> F-Secure Virus Removal Tools
>> http://www.f-secure.com/download-purchase/tools.shtml
>>
>> Kaspersky Virus Removal Tools
>> http://www.kaspersky.com/removaltools

Open Internet Options, click the Settings button, View Objects, Details
View, and either Remove or Repair any damaged object.

--
Joe =o)