One of the problems I'm having post-XP pro upgrade is that I can't get the
activate program to run. The Out of Box Experience crashes.

The version of pro has been validated as legit (got it from CDW).

The catch 22 is that to activate it via phone I need a phone number which is
provided when the activate program is run. But since that program fails.....

Tom

tcarp <(E-Mail Removed)> wrote:

>One of the problems I'm having post-XP pro upgrade is that I can't get the
>activate program to run. The Out of Box Experience crashes.
>
>The version of pro has been validated as legit (got it from CDW).
>
>The catch 22 is that to activate it via phone I need a phone number which is
>provided when the activate program is run. But since that program fails.....
>
>Tom

1. Try repairing the registry entries for the .DLL files used by
activation:

Use Start- Run and enter the following text in the dialog box:
regsvr32.exe regwizc.dll

Then do it again with the following text:
regsvr32.exe licdll.dll

2. Launch activation manually. Use Start - Run and enter:
%SYSTEMROOT%\system32\oobe\msoobe.exe /A

3. If it still crashes, look in Event Viewer (right-click My Computer
and select Manage) for an error or warning event with a matching date
and time stamp.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

> 1. Try repairing the registry entries for the .DLL files used by
> activation:
>
> Use Start- Run and enter the following text in the dialog box:
> regsvr32.exe regwizc.dll
>
> Then do it again with the following text:
> regsvr32.exe licdll.dll
>
> 2. Launch activation manually. Use Start - Run and enter:
> %SYSTEMROOT%\system32\oobe\msoobe.exe /A

Had tried this before. Still crashes.

> 3. If it still crashes, look in Event Viewer (right-click My Computer
> and select Manage) for an error or warning event with a matching date
> and time stamp.
Pretty vague error report. Type error, category none, file faultrep.dll

Tom

I'm having the same or similar problem:
Changed Mainboard due to hardware failure. Windows says hardware changed,
need to re-activate. I say ok go for it.
On first time (during startup/logon) it gives msoobe.exe at 0x7726381c
referenced 0x00000000 and the memory can't be written.
If I try to Activate during windows, Activation program will not start and
fails with Microsoft Out of Box Experience has encountered a problem ...
msoobe.exe offset 0000381c

Windows XP Pro OEM. System was built 6 mos ago, MB failed and was replaced
with a different board. Did a Repair Install during startup process.

Everything else with windows and applications seems ok. It just wants to
activate and can't. WGA fails also because it isn't activated.

On the web I saw many references to a problem with IE7. Remove it and this
problem goes away. The problem is that I believe that IE7 was installed on
this system before Windows Repair Install, now there is no trace of it, and I
cann't reinstall/uninstall it because it requires WGA which requires
activation, but I can't activate because IE7 is installed (at least
partially) and I can't uninstall (it isn't in the list) and I can't install
and ad infinitum.

Microsoft support says they can't support OEM copy, the manufacturer must
support, and since I'm the manufacturer, then I'm stuck.

Any Ideas?
--eric


---------------------------
Eric Powell
epic&at&pobox.com
EPIC Consulting
---------------------------


"tcarp" wrote:

>
> > 1. Try repairing the registry entries for the .DLL files used by
> > activation:
> >
> > Use Start- Run and enter the following text in the dialog box:
> > regsvr32.exe regwizc.dll
> >
> > Then do it again with the following text:
> > regsvr32.exe licdll.dll
> >
> > 2. Launch activation manually. Use Start - Run and enter:
> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
>
> Had tried this before. Still crashes.
>
> > 3. If it still crashes, look in Event Viewer (right-click My Computer
> > and select Manage) for an error or warning event with a matching date
> > and time stamp.
> Pretty vague error report. Type error, category none, file faultrep.dll
>
> Tom

Try using Safe Mode with Networking to perform a Internet activation.

"Eric Powell" <(E-Mail Removed)> wrote in message
news:90B580AE-C445-4942-A6CD-(E-Mail Removed)...
> I'm having the same or similar problem:
> Changed Mainboard due to hardware failure. Windows says hardware changed,
> need to re-activate. I say ok go for it.
> On first time (during startup/logon) it gives msoobe.exe at 0x7726381c
> referenced 0x00000000 and the memory can't be written.
> If I try to Activate during windows, Activation program will not start and
> fails with Microsoft Out of Box Experience has encountered a problem ...
> msoobe.exe offset 0000381c
>
> Windows XP Pro OEM. System was built 6 mos ago, MB failed and was
> replaced
> with a different board. Did a Repair Install during startup process.
>
> Everything else with windows and applications seems ok. It just wants to
> activate and can't. WGA fails also because it isn't activated.
>
> On the web I saw many references to a problem with IE7. Remove it and
> this
> problem goes away. The problem is that I believe that IE7 was installed
> on
> this system before Windows Repair Install, now there is no trace of it,
> and I
> cann't reinstall/uninstall it because it requires WGA which requires
> activation, but I can't activate because IE7 is installed (at least
> partially) and I can't uninstall (it isn't in the list) and I can't
> install
> and ad infinitum.
>
> Microsoft support says they can't support OEM copy, the manufacturer must
> support, and since I'm the manufacturer, then I'm stuck.
>
> Any Ideas?
> --eric
>
>
> ---------------------------
> Eric Powell
> epic&at&pobox.com
> EPIC Consulting
> ---------------------------
>
>
> "tcarp" wrote:
>
>>
>> > 1. Try repairing the registry entries for the .DLL files used by
>> > activation:
>> >
>> > Use Start- Run and enter the following text in the dialog box:
>> > regsvr32.exe regwizc.dll
>> >
>> > Then do it again with the following text:
>> > regsvr32.exe licdll.dll
>> >
>> > 2. Launch activation manually. Use Start - Run and enter:
>> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
>>
>> Had tried this before. Still crashes.
>>
>> > 3. If it still crashes, look in Event Viewer (right-click My Computer
>> > and select Manage) for an error or warning event with a matching date
>> > and time stamp.
>> Pretty vague error report. Type error, category none, file faultrep.dll
>>
>> Tom

Started up into safe mode with networking
Logged on when asked
It said 'not activated - activate now?' I said yes.
It shutdown and powered the computer off about two seconds later.

Upon reboot it still wants to be activated, and it still won't do it in
exactly the same way.
--eric
---------------------------
Eric Powell
epic&at&pobox.com
EPIC Consulting
---------------------------


"R. McCarty" wrote:

> Try using Safe Mode with Networking to perform a Internet activation.
>
> "Eric Powell" <(E-Mail Removed)> wrote in message
> news:90B580AE-C445-4942-A6CD-(E-Mail Removed)...
> > I'm having the same or similar problem:
> > Changed Mainboard due to hardware failure. Windows says hardware changed,
> > need to re-activate. I say ok go for it.
> > On first time (during startup/logon) it gives msoobe.exe at 0x7726381c
> > referenced 0x00000000 and the memory can't be written.
> > If I try to Activate during windows, Activation program will not start and
> > fails with Microsoft Out of Box Experience has encountered a problem ...
> > msoobe.exe offset 0000381c
> >
> > Windows XP Pro OEM. System was built 6 mos ago, MB failed and was
> > replaced
> > with a different board. Did a Repair Install during startup process.
> >
> > Everything else with windows and applications seems ok. It just wants to
> > activate and can't. WGA fails also because it isn't activated.
> >
> > On the web I saw many references to a problem with IE7. Remove it and
> > this
> > problem goes away. The problem is that I believe that IE7 was installed
> > on
> > this system before Windows Repair Install, now there is no trace of it,
> > and I
> > cann't reinstall/uninstall it because it requires WGA which requires
> > activation, but I can't activate because IE7 is installed (at least
> > partially) and I can't uninstall (it isn't in the list) and I can't
> > install
> > and ad infinitum.
> >
> > Microsoft support says they can't support OEM copy, the manufacturer must
> > support, and since I'm the manufacturer, then I'm stuck.
> >
> > Any Ideas?
> > --eric
> >
> >
> > ---------------------------
> > Eric Powell
> > epic&at&pobox.com
> > EPIC Consulting
> > ---------------------------
> >
> >
> > "tcarp" wrote:
> >
> >>
> >> > 1. Try repairing the registry entries for the .DLL files used by
> >> > activation:
> >> >
> >> > Use Start- Run and enter the following text in the dialog box:
> >> > regsvr32.exe regwizc.dll
> >> >
> >> > Then do it again with the following text:
> >> > regsvr32.exe licdll.dll
> >> >
> >> > 2. Launch activation manually. Use Start - Run and enter:
> >> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
> >>
> >> Had tried this before. Still crashes.
> >>
> >> > 3. If it still crashes, look in Event Viewer (right-click My Computer
> >> > and select Manage) for an error or warning event with a matching date
> >> > and time stamp.
> >> Pretty vague error report. Type error, category none, file faultrep.dll
> >>
> >> Tom
>
>
>

Was an idea to try. I'm assuming you did a Repair install after the
MB swap. Have you gone through Device Manager and removed
any "Phantom" devices that may have carried over from the earlier
hardware profile ? Needs a System Environment variable added
and the "Show Hidden Devices" option enabled to view 100% of
the hardware profile.

"Eric Powell" <(E-Mail Removed)> wrote in message
news:462D8C15-57DF-4B87-8986-(E-Mail Removed)...
> Started up into safe mode with networking
> Logged on when asked
> It said 'not activated - activate now?' I said yes.
> It shutdown and powered the computer off about two seconds later.
>
> Upon reboot it still wants to be activated, and it still won't do it in
> exactly the same way.
> --eric
> ---------------------------
> Eric Powell
> epic&at&pobox.com
> EPIC Consulting
> ---------------------------
>
>
> "R. McCarty" wrote:
>
>> Try using Safe Mode with Networking to perform a Internet activation.
>>
>> "Eric Powell" <(E-Mail Removed)> wrote in message
>> news:90B580AE-C445-4942-A6CD-(E-Mail Removed)...
>> > I'm having the same or similar problem:
>> > Changed Mainboard due to hardware failure. Windows says hardware
>> > changed,
>> > need to re-activate. I say ok go for it.
>> > On first time (during startup/logon) it gives msoobe.exe at 0x7726381c
>> > referenced 0x00000000 and the memory can't be written.
>> > If I try to Activate during windows, Activation program will not start
>> > and
>> > fails with Microsoft Out of Box Experience has encountered a problem
>> > ...
>> > msoobe.exe offset 0000381c
>> >
>> > Windows XP Pro OEM. System was built 6 mos ago, MB failed and was
>> > replaced
>> > with a different board. Did a Repair Install during startup process.
>> >
>> > Everything else with windows and applications seems ok. It just wants
>> > to
>> > activate and can't. WGA fails also because it isn't activated.
>> >
>> > On the web I saw many references to a problem with IE7. Remove it and
>> > this
>> > problem goes away. The problem is that I believe that IE7 was
>> > installed
>> > on
>> > this system before Windows Repair Install, now there is no trace of it,
>> > and I
>> > cann't reinstall/uninstall it because it requires WGA which requires
>> > activation, but I can't activate because IE7 is installed (at least
>> > partially) and I can't uninstall (it isn't in the list) and I can't
>> > install
>> > and ad infinitum.
>> >
>> > Microsoft support says they can't support OEM copy, the manufacturer
>> > must
>> > support, and since I'm the manufacturer, then I'm stuck.
>> >
>> > Any Ideas?
>> > --eric
>> >
>> >
>> > ---------------------------
>> > Eric Powell
>> > epic&at&pobox.com
>> > EPIC Consulting
>> > ---------------------------
>> >
>> >
>> > "tcarp" wrote:
>> >
>> >>
>> >> > 1. Try repairing the registry entries for the .DLL files used by
>> >> > activation:
>> >> >
>> >> > Use Start- Run and enter the following text in the dialog box:
>> >> > regsvr32.exe regwizc.dll
>> >> >
>> >> > Then do it again with the following text:
>> >> > regsvr32.exe licdll.dll
>> >> >
>> >> > 2. Launch activation manually. Use Start - Run and enter:
>> >> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
>> >>
>> >> Had tried this before. Still crashes.
>> >>
>> >> > 3. If it still crashes, look in Event Viewer (right-click My
>> >> > Computer
>> >> > and select Manage) for an error or warning event with a matching
>> >> > date
>> >> > and time stamp.
>> >> Pretty vague error report. Type error, category none, file
>> >> faultrep.dll
>> >>
>> >> Tom
>>
>>
>>

Yes, cleaned up all of that while I was on hold with Microsoft for two hours
waiting to be told to buzz off because Microsoft doesn't support Windows XP
problems (if it's an OEM edition) for manufacturers.
--eric
---------------------------
Eric Powell
epic&at&pobox.com
EPIC Consulting
---------------------------


"R. McCarty" wrote:

> Was an idea to try. I'm assuming you did a Repair install after the
> MB swap. Have you gone through Device Manager and removed
> any "Phantom" devices that may have carried over from the earlier
> hardware profile ? Needs a System Environment variable added
> and the "Show Hidden Devices" option enabled to view 100% of
> the hardware profile.
>
> "Eric Powell" <(E-Mail Removed)> wrote in message
> news:462D8C15-57DF-4B87-8986-(E-Mail Removed)...
> > Started up into safe mode with networking
> > Logged on when asked
> > It said 'not activated - activate now?' I said yes.
> > It shutdown and powered the computer off about two seconds later.
> >
> > Upon reboot it still wants to be activated, and it still won't do it in
> > exactly the same way.
> > --eric
> > ---------------------------
> > Eric Powell
> > epic&at&pobox.com
> > EPIC Consulting
> > ---------------------------
> >
> >
> > "R. McCarty" wrote:
> >
> >> Try using Safe Mode with Networking to perform a Internet activation.
> >>
> >> "Eric Powell" <(E-Mail Removed)> wrote in message
> >> news:90B580AE-C445-4942-A6CD-(E-Mail Removed)...
> >> > I'm having the same or similar problem:
> >> > Changed Mainboard due to hardware failure. Windows says hardware
> >> > changed,
> >> > need to re-activate. I say ok go for it.
> >> > On first time (during startup/logon) it gives msoobe.exe at 0x7726381c
> >> > referenced 0x00000000 and the memory can't be written.
> >> > If I try to Activate during windows, Activation program will not start
> >> > and
> >> > fails with Microsoft Out of Box Experience has encountered a problem
> >> > ...
> >> > msoobe.exe offset 0000381c
> >> >
> >> > Windows XP Pro OEM. System was built 6 mos ago, MB failed and was
> >> > replaced
> >> > with a different board. Did a Repair Install during startup process.
> >> >
> >> > Everything else with windows and applications seems ok. It just wants
> >> > to
> >> > activate and can't. WGA fails also because it isn't activated.
> >> >
> >> > On the web I saw many references to a problem with IE7. Remove it and
> >> > this
> >> > problem goes away. The problem is that I believe that IE7 was
> >> > installed
> >> > on
> >> > this system before Windows Repair Install, now there is no trace of it,
> >> > and I
> >> > cann't reinstall/uninstall it because it requires WGA which requires
> >> > activation, but I can't activate because IE7 is installed (at least
> >> > partially) and I can't uninstall (it isn't in the list) and I can't
> >> > install
> >> > and ad infinitum.
> >> >
> >> > Microsoft support says they can't support OEM copy, the manufacturer
> >> > must
> >> > support, and since I'm the manufacturer, then I'm stuck.
> >> >
> >> > Any Ideas?
> >> > --eric
> >> >
> >> >
> >> > ---------------------------
> >> > Eric Powell
> >> > epic&at&pobox.com
> >> > EPIC Consulting
> >> > ---------------------------
> >> >
> >> >
> >> > "tcarp" wrote:
> >> >
> >> >>
> >> >> > 1. Try repairing the registry entries for the .DLL files used by
> >> >> > activation:
> >> >> >
> >> >> > Use Start- Run and enter the following text in the dialog box:
> >> >> > regsvr32.exe regwizc.dll
> >> >> >
> >> >> > Then do it again with the following text:
> >> >> > regsvr32.exe licdll.dll
> >> >> >
> >> >> > 2. Launch activation manually. Use Start - Run and enter:
> >> >> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
> >> >>
> >> >> Had tried this before. Still crashes.
> >> >>
> >> >> > 3. If it still crashes, look in Event Viewer (right-click My
> >> >> > Computer
> >> >> > and select Manage) for an error or warning event with a matching
> >> >> > date
> >> >> > and time stamp.
> >> >> Pretty vague error report. Type error, category none, file
> >> >> faultrep.dll
> >> >>
> >> >> Tom
> >>
> >>
> >>
>
>
>

These abrupt power offs - did they occur using the older hardware ?

I've never experienced a condition where activating caused a PC
shutoff. Since you changed the MB have you checked your voltage
rails to see if any are at/near the thresholds. Most MB BIOS has
a basic hardware monitoring function for temp/voltage.

At a minimum I'd download and install the appropriate/latest chipset
driver package for the new MB.

"Eric Powell" <(E-Mail Removed)> wrote in message
news:F60A0D30-881F-405F-A26C-(E-Mail Removed)...
> Yes, cleaned up all of that while I was on hold with Microsoft for two
> hours
> waiting to be told to buzz off because Microsoft doesn't support Windows
> XP
> problems (if it's an OEM edition) for manufacturers.
> --eric
> ---------------------------
> Eric Powell
> epic&at&pobox.com
> EPIC Consulting
> ---------------------------
>
>
> "R. McCarty" wrote:
>
>> Was an idea to try. I'm assuming you did a Repair install after the
>> MB swap. Have you gone through Device Manager and removed
>> any "Phantom" devices that may have carried over from the earlier
>> hardware profile ? Needs a System Environment variable added
>> and the "Show Hidden Devices" option enabled to view 100% of
>> the hardware profile.
>>
>> "Eric Powell" <(E-Mail Removed)> wrote in message
>> news:462D8C15-57DF-4B87-8986-(E-Mail Removed)...
>> > Started up into safe mode with networking
>> > Logged on when asked
>> > It said 'not activated - activate now?' I said yes.
>> > It shutdown and powered the computer off about two seconds later.
>> >
>> > Upon reboot it still wants to be activated, and it still won't do it in
>> > exactly the same way.
>> > --eric
>> > ---------------------------
>> > Eric Powell
>> > epic&at&pobox.com
>> > EPIC Consulting
>> > ---------------------------
>> >
>> >
>> > "R. McCarty" wrote:
>> >
>> >> Try using Safe Mode with Networking to perform a Internet activation.
>> >>
>> >> "Eric Powell" <(E-Mail Removed)> wrote in message
>> >> news:90B580AE-C445-4942-A6CD-(E-Mail Removed)...
>> >> > I'm having the same or similar problem:
>> >> > Changed Mainboard due to hardware failure. Windows says hardware
>> >> > changed,
>> >> > need to re-activate. I say ok go for it.
>> >> > On first time (during startup/logon) it gives msoobe.exe at
>> >> > 0x7726381c
>> >> > referenced 0x00000000 and the memory can't be written.
>> >> > If I try to Activate during windows, Activation program will not
>> >> > start
>> >> > and
>> >> > fails with Microsoft Out of Box Experience has encountered a problem
>> >> > ...
>> >> > msoobe.exe offset 0000381c
>> >> >
>> >> > Windows XP Pro OEM. System was built 6 mos ago, MB failed and was
>> >> > replaced
>> >> > with a different board. Did a Repair Install during startup
>> >> > process.
>> >> >
>> >> > Everything else with windows and applications seems ok. It just
>> >> > wants
>> >> > to
>> >> > activate and can't. WGA fails also because it isn't activated.
>> >> >
>> >> > On the web I saw many references to a problem with IE7. Remove it
>> >> > and
>> >> > this
>> >> > problem goes away. The problem is that I believe that IE7 was
>> >> > installed
>> >> > on
>> >> > this system before Windows Repair Install, now there is no trace of
>> >> > it,
>> >> > and I
>> >> > cann't reinstall/uninstall it because it requires WGA which requires
>> >> > activation, but I can't activate because IE7 is installed (at least
>> >> > partially) and I can't uninstall (it isn't in the list) and I can't
>> >> > install
>> >> > and ad infinitum.
>> >> >
>> >> > Microsoft support says they can't support OEM copy, the manufacturer
>> >> > must
>> >> > support, and since I'm the manufacturer, then I'm stuck.
>> >> >
>> >> > Any Ideas?
>> >> > --eric
>> >> >
>> >> >
>> >> > ---------------------------
>> >> > Eric Powell
>> >> > epic&at&pobox.com
>> >> > EPIC Consulting
>> >> > ---------------------------
>> >> >
>> >> >
>> >> > "tcarp" wrote:
>> >> >
>> >> >>
>> >> >> > 1. Try repairing the registry entries for the .DLL files used by
>> >> >> > activation:
>> >> >> >
>> >> >> > Use Start- Run and enter the following text in the dialog box:
>> >> >> > regsvr32.exe regwizc.dll
>> >> >> >
>> >> >> > Then do it again with the following text:
>> >> >> > regsvr32.exe licdll.dll
>> >> >> >
>> >> >> > 2. Launch activation manually. Use Start - Run and enter:
>> >> >> > %SYSTEMROOT%\system32\oobe\msoobe.exe /A
>> >> >>
>> >> >> Had tried this before. Still crashes.
>> >> >>
>> >> >> > 3. If it still crashes, look in Event Viewer (right-click My
>> >> >> > Computer
>> >> >> > and select Manage) for an error or warning event with a matching
>> >> >> > date
>> >> >> > and time stamp.
>> >> >> Pretty vague error report. Type error, category none, file
>> >> >> faultrep.dll
>> >> >>
>> >> >> Tom
>> >>
>> >>
>> >>
>>
>>
>>

> On the web I saw many references to a problem with IE7. Remove it and this
> problem goes away. The problem is that I believe that IE7 was installed on
> this system before Windows Repair Install, now there is no trace of it, and I
> cann't reinstall/uninstall it because it requires WGA which requires
> activation, but I can't activate because IE7 is installed (at least
> partially) and I can't uninstall (it isn't in the list) and I can't install
> and ad infinitum.

Not sure this will be your problem, but mine appears to have been related to
IE. In my case IE7 was installed before I ran the XP Pro upgrade. Either
because of issues with IE7 or, more likely, because the upgrade attempted to
install IE6 and when it encountered files with a newer date to them it may
not have tried to replace them. In either case, the pattern I found was that
there are quite a few programs that use IE components to execute.

I ended up doing a clean install of XP Pro and, of course, a re-install of
all my apps. So far, none of the problems have returned.

It sure would have been nice to get a warning during the upgrade.

HTH

Tom