On Tue, 11 Mar 2008 21:17:24 -0700 (PDT), Alpha wrote:
> On Feb 29, 7:07 am, "Joe" <a...@xyz.com> wrote:
>> I just purchasedAcronis11and after reading the manual- realized that this
>> is a very powerful program and before I install it on my newest Dell running
>> Vista which is now my main business computer, I decided to test it on an
>> older (2004) Dell running XP.
>>
>> It installed OK but before trying to use the program, I tried to hibernate
>> the PC. Nothing happened - it sat there for hours. I then did a full
>> shutdown and that worked OK. I thought I'd sleep on the problem. This
>> morning I realized after the first required reboot to complete the
>> installation process- I didn't remove the installation disk - so perhaps
>> that was causing the system to not hibernate- so I removed the installation
>> disk- and tried again, no luck. I uninstalled the program, then reinstalled,
>> then tried again to hibernate, no luck.
>>
>> The really weird thing is that as the UNinstallation process started- THEN-
>> the system decided to hibernate, which it did, I turned the system back on-
>> it was still showing the uninstallation process- I completed the uninstall.
>> OnceAcronisis uninstalled, the hibernate process works just fine.
>>
>> Comments appreciated.
>>
>> Joe
>
> The answers here are wrong.
>
> Acronis technical support has indicated that this is a known problem
> since November. They have not fixed it.
>
> The problem is that the TryandDecide service is stopping hibernation
> and sometimes shutdown (the message for that is 'there is a long
> process underway....'
>
> They will fix it in the next release or update (thanks alot...the
> earliest that happens is every 6 months).
>
> In the meantime, you have to manually turn off the service using ctrl-
> alt-delete and disable the tryanddecide service.
>
> Unfortunately, this only works for the current session...you have to
> do this every time you reboot.
>
> There is no way to stop this.
Try disabling the service.
Start > Run > services.msc<return>
Double-click on Acronis Try and Decide Service
Click Stop
Set the Startup Type combo to Disabled
OK etc
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