Whether it is an Windows Live issue or a Office Live issue depends on the
domain name. If it is a *@live.***, *@hotmail.*** or *@msn.*** account, then
it is a Windows Live issue. If you are using your own domain name, then it
is an Office Live issue.
However, the error clearly referred to that you have violated the Windows
Live Terms of Use which means it is a Windows Live issue and they should
guide you through the solving process.
I'm a bit confused about the error that you quoted;
"This acvia outlook account"
Was this a typo? What does "acvia" stand for?
See if you can send via the Live Hotmail web interface. Are you still not
allowed to send then? If not, then it is a more clear Windows Live issue as
no additional products are into play then.
I believe the ban will also lift itself after a few days.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"wealthmanager" <(E-Mail Removed)> wrote in message
news:06EB59D9-CBDD-4EF9-A19C-(E-Mail Removed)...
> Thanks for the reply. Unfortunatley Windows live support have have said it
> is
> an office live problem not theirs. Office live have said its outside their
> remit its a microsoft issue. Now you're saying its a windows live issue.
> Back
> to square one! absolute ridiculous situation. I agree with you its a
> windows
> live problem as they host the email and have blocked it. Now regretting
> ever
> going down the microsft route.!
>
> "Roady [MVP]" wrote:
>
>> This newsgroup is not Windows Live Support so we cannot unblock your
>> account.
>> This newsgroup is an end-user to end-user newsgroup.
>>
>> Instead post your message here;
>> http://windowslivehelp.com/community/20.aspx
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "wealthmanager" <(E-Mail Removed)> wrote in
>> message
>> news:2054A124-B920-4F7A-9558-(E-Mail Removed)...
>> > Everytime i have been trying to send an email from i receive the
>> > following
>> > message:
>> >
>> > 550 5.3.4 Requested action not taken; This acvia outlook account is
>> > currently blocked from sending messages. If you don't think you've
>> > violated
>> > the Windows Live Terms of Use, please contact customer support.
>> >
>> > please can you unblock as i do not understand why this has occurred. I
>> > am
>> > able to send messages if i log into windows live on internet so my
>> > account
>> > is
>> > clearly not blocked - however no messages can besent via outlook.
>>
>>
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