In news:BC4FB0A5-5879-4AAA-963D-(E-Mail Removed),
isky11 <(E-Mail Removed)> typed:
> I updated the software the other day to take IE Explorer v7 (I have
> Windows XP). Anyway my partner can no longer log onto the internet /
> retrieve her e-mails etc...please can you help?
> There is an error message on her account "Error 691 - something aoout
> access was denied because the user name and/or password was invalid
> on the domain" - whatever that means!
>
> Anyway I tried the support help and it doens't seem to fit e.g. first
> solution says " click start; point to connect to; dial up connection;
> properties and then check to clear "include windows logon domain"
> Unfortunately, when I click start it takes me to an Internet Explorer
> icon which I can't right clik, when I left click it tries to connect
> so I can't even try all the stuff about options tabs and checking
> various boxes!!
> I have already been trying all morning ...can you save some part of
> the day for me??
> Best Regards BoaT
When she logs in, can she get to the web at all in IE7? As in,
www.google.com ? Or, is this a problem with her webmail only? If so, it may
be a compatibility issue between her mail server & IE7.
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