Hello;

When 2 specifc users try to log on to terminal services,
they recieve the following error:

Windows cannot log you on because the profile cannot be
loaded. Contact your network administrator.

DETAIL - Access is denied

This just started happening reciently, and there has not
been a significant change. I looked in event viewer and
the following event is listed:

RegLoadKey failed. Return value Access is denied. for
C:\Documents and Settings\username\Local
Settings\Application Data\Microsoft\Windows\\UsrClass.dat.

The users profile is not completly copied over to the
server, so when I go to check the file listed, the users
profile is not listed. We are set up with Roaming
profiles for each user.

Thanks You;

Rob R.

The UPHClean utility might solve this problem:

837115 - Troubleshooting profile unload issues
http://support.microsoft.com/?kbid=837115

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

"Rob R." <(E-Mail Removed)> wrote on 20 sep
2004:

> Hello;
>
> When 2 specifc users try to log on to terminal services,
> they recieve the following error:
>
> Windows cannot log you on because the profile cannot be
> loaded. Contact your network administrator.
>
> DETAIL - Access is denied
>
> This just started happening reciently, and there has not
> been a significant change. I looked in event viewer and
> the following event is listed:
>
> RegLoadKey failed. Return value Access is denied. for
> C:\Documents and Settings\username\Local
> Settings\Application Data\Microsoft\Windows\\UsrClass.dat.
>
> The users profile is not completly copied over to the
> server, so when I go to check the file listed, the users
> profile is not listed. We are set up with Roaming
> profiles for each user.
>
> Thanks You;
>
> Rob R.

Thank you Vera;

I installed it, and with some profile modifications, both
users were able to log on without a problem.

Thanks!;

Rob R.



>-----Original Message-----
>The UPHClean utility might solve this problem:
>
>837115 - Troubleshooting profile unload issues
>http://support.microsoft.com/?kbid=837115
>
> --
>Vera Noest
>MCSE, CCEA, Microsoft MVP - Terminal Server
>http://hem.fyristorg.com/vera/IT
> --- please respond in newsgroup, NOT by private email --
-
>
>"Rob R." <(E-Mail Removed)> wrote on
20 sep
>2004:
>
>> Hello;
>>
>> When 2 specifc users try to log on to terminal
services,
>> they recieve the following error:
>>
>> Windows cannot log you on because the profile cannot
be
>> loaded. Contact your network administrator.
>>
>> DETAIL - Access is denied
>>
>> This just started happening reciently, and there has
not
>> been a significant change. I looked in event viewer
and
>> the following event is listed:
>>
>> RegLoadKey failed. Return value Access is denied. for
>> C:\Documents and Settings\username\Local
>> Settings\Application
Data\Microsoft\Windows\\UsrClass.dat.
>>
>> The users profile is not completly copied over to the
>> server, so when I go to check the file listed, the
users
>> profile is not listed. We are set up with Roaming
>> profiles for each user.
>>
>> Thanks You;
>>
>> Rob R.
>
>.
>