Hello,
one of the people in my office has started having a problem were they
cannot open ANY attachment that comes into outlook express.

They get the message
"Can't open this item. Access Denied. Make sure the disk is not full or
write protected and that the file is not being used."

There is plenty of disk space (over 14 gig)
We can write to the disk
The file is not in use.

The OS is Windows 2000 Pro SP 4
Outlook 2000 9.0.0.2711

Can someone help?

What directory is outlook trying to open the file in?

thats ALL attachments - no matter the file type.

it looks like a permission issue - but I have no idea what folder, etc to
check the permissions on'



"Kim" <(E-Mail Removed)> wrote in message
news:2_L3g.20323$(E-Mail Removed)...
> Hello,
> one of the people in my office has started having a problem were they
> cannot open ANY attachment that comes into outlook express.
>
> They get the message
> "Can't open this item. Access Denied. Make sure the disk is not full or
> write protected and that the file is not being used."
>
> There is plenty of disk space (over 14 gig)
> We can write to the disk
> The file is not in use.
>
> The OS is Windows 2000 Pro SP 4
> Outlook 2000 9.0.0.2711
>
> Can someone help?
>
> What directory is outlook trying to open the file in?
>
>
>
>

This newsgroup is for support of Outlook 97, 98, 2000, 2002 & 2003 from the
Office family for Intel PCs. For Outlook Express (OE) support try posting in
one of these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgro...-us;newsgroups
microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
http://support.microsoft.com/newsgro...-us;newsgroups
microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x
http://support.microsoft.com/newsgro...-us;newsgroups
microsoft.public.internet.mail.mac for the Macintosh version of OE
http://support.microsoft.com/newsgro...-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/

"Kim" <(E-Mail Removed)> wrote in message
news:2_L3g.20323$(E-Mail Removed)...
> Hello,
> one of the people in my office has started having a problem were they
> cannot open ANY attachment that comes into outlook express.
>
> They get the message
> "Can't open this item. Access Denied. Make sure the disk is not full or
> write protected and that the file is not being used."
>
> There is plenty of disk space (over 14 gig)
> We can write to the disk
> The file is not in use.
>
> The OS is Windows 2000 Pro SP 4
> Outlook 2000 9.0.0.2711
>
> Can someone help?
>
> What directory is outlook trying to open the file in?

Sorry my Mistake - its not Outlook Express - its Outlook 2000






"Vince Averello [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:uGk$(E-Mail Removed)...
> This newsgroup is for support of Outlook 97, 98, 2000, 2002 & 2003 from
the
> Office family for Intel PCs. For Outlook Express (OE) support try posting
in
> one of these newsgroups:
> microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
> microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
>
http://support.microsoft.com/newsgro...NewsGroup=micr
osoft.public.windows.inetexplorer.ie5.outlookexpress&SLCID=US&sd=GN&id=fh;en
-us;newsgroups
> microsoft.public.windows.inetexplorer.ie55.outlookexpress for OE 5.5x
>
http://support.microsoft.com/newsgro...NewsGroup=micr
osoft.public.windows.inetexplorer.ie55.outlookexpress&SLCID=US&sd=GN&id=fh;e
n-us;newsgroups
> microsoft.public.windows.inetexplorer.ie6_outlookexpress for OE 6.x
>
http://support.microsoft.com/newsgro...NewsGroup=micr
osoft.public.windows.inetexplorer.ie6_outlookexpress&SLCID=US&sd=GN&id=fh;en
-us;newsgroups
> microsoft.public.internet.mail.mac for the Macintosh version of OE
>
http://support.microsoft.com/newsgro...NewsGroup=micr
osoft.public.internet.outlookexpress.mac&SLCID=US&sd=GN&id=fh;en-us;newsgrou
ps
>
> If those groups aren't carried on the news server that's carrying this
group
> try using msnews.microsoft.com (MS's public news server that's the source
> for all the microsoft.public newsgroups). The links under the newsgroup
> references are for use with MS's web newsreader (not exactly the best way
to
> post but it works for some people)
>
> Also a good source of Outlook Express info can be found here:
> http://insideoe.tomsterdam.com/
>
> "Kim" <(E-Mail Removed)> wrote in message
> news:2_L3g.20323$(E-Mail Removed)...
> > Hello,
> > one of the people in my office has started having a problem were they
> > cannot open ANY attachment that comes into outlook express.
> >
> > They get the message
> > "Can't open this item. Access Denied. Make sure the disk is not full or
> > write protected and that the file is not being used."
> >
> > There is plenty of disk space (over 14 gig)
> > We can write to the disk
> > The file is not in use.
> >
> > The OS is Windows 2000 Pro SP 4
> > Outlook 2000 9.0.0.2711
> >
> > Can someone help?
> >
> > What directory is outlook trying to open the file in?
>
>

Is this a new problem or has it always happened? Do you have some sort of
virus scanner that might be getting in the way?

"Kim" <(E-Mail Removed)> wrote in message
news:2_L3g.20323$(E-Mail Removed)...
> Hello,
> one of the people in my office has started having a problem were they
> cannot open ANY attachment that comes into outlook express.
>
> They get the message
> "Can't open this item. Access Denied. Make sure the disk is not full or
> write protected and that the file is not being used."
>
> There is plenty of disk space (over 14 gig)
> We can write to the disk
> The file is not in use.
>
> The OS is Windows 2000 Pro SP 4
> Outlook 2000 9.0.0.2711
>
> Can someone help?
>
> What directory is outlook trying to open the file in?

Kim <(E-Mail Removed)> wrote:

> one of the people in my office has started having a problem were they
> cannot open ANY attachment that comes into outlook express.
>
> They get the message
> "Can't open this item. Access Denied. Make sure the disk is not full
> or write protected and that the file is not being used."

Can they save the attachment to disk instead of trying to open it?
--
Brian Tillman

This is a newly occuring issue.
The user has been there for three years using outlook - and in the past
week it has started to deny access to any attachment.

I need to check about the virus scans.


"Vince Averello [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:#(E-Mail Removed)...
> Is this a new problem or has it always happened? Do you have some sort of
> virus scanner that might be getting in the way?
>
> "Kim" <(E-Mail Removed)> wrote in message
> news:2_L3g.20323$(E-Mail Removed)...
> > Hello,
> > one of the people in my office has started having a problem were they
> > cannot open ANY attachment that comes into outlook express.
> >
> > They get the message
> > "Can't open this item. Access Denied. Make sure the disk is not full or
> > write protected and that the file is not being used."
> >
> > There is plenty of disk space (over 14 gig)
> > We can write to the disk
> > The file is not in use.
> >
> > The OS is Windows 2000 Pro SP 4
> > Outlook 2000 9.0.0.2711
> >
> > Can someone help?
> >
> > What directory is outlook trying to open the file in?
>
>

No virus scan software

"Vince Averello [MVP-Outlook]" <(E-Mail Removed)> wrote in message
news:#(E-Mail Removed)...
> Is this a new problem or has it always happened? Do you have some sort of
> virus scanner that might be getting in the way?
>
> "Kim" <(E-Mail Removed)> wrote in message
> news:2_L3g.20323$(E-Mail Removed)...
> > Hello,
> > one of the people in my office has started having a problem were they
> > cannot open ANY attachment that comes into outlook express.
> >
> > They get the message
> > "Can't open this item. Access Denied. Make sure the disk is not full or
> > write protected and that the file is not being used."
> >
> > There is plenty of disk space (over 14 gig)
> > We can write to the disk
> > The file is not in use.
> >
> > The OS is Windows 2000 Pro SP 4
> > Outlook 2000 9.0.0.2711
> >
> > Can someone help?
> >
> > What directory is outlook trying to open the file in?
>
>

no I cannot save either.

tells me to check permissions on the folder by right clicking, properties.
I see no way to check the permissions.

I can create a file in the same folder.

its very odd


"Brian Tillman" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Kim <(E-Mail Removed)> wrote:
>
> > one of the people in my office has started having a problem were they
> > cannot open ANY attachment that comes into outlook express.
> >
> > They get the message
> > "Can't open this item. Access Denied. Make sure the disk is not full
> > or write protected and that the file is not being used."
>
> Can they save the attachment to disk instead of trying to open it?
> --
> Brian Tillman

Kim <(E-Mail Removed)> wrote:

> no I cannot save either.

In which folder are they trying to save the attachment? Can they save it to
a different folder?

> tells me to check permissions on the folder by right clicking,
> properties. I see no way to check the permissions.

This may be a clue. Try emptying the Secure Outlook Temp Folder. See this:
http://www.howto-outlook.com/faq/securetemp.htm
--
Brian Tillman