On Thu, 20 May 2004 14:53:11 +0100, Stoneskin <(E-Mail Removed)> wrote:
>Susan H. Cook left a note on my windscreen which said:
>
>> A friend of mine just bought a 9600SE. He followed the instructions
>> about canceling the Add Hardware Wizard and running the Catalyst
>> installation, but device manager still only lists the default VGA
>> driver. When he tries to upgrade the driver to the ATI version, WinME
>> refuses to install anything other than the default driver. Are there
>> ways to get around this? I've suggested either doing a clean install
>> of ME or upgrading to XP - any thoughts?
>>
>> Thanks for your help, everybody.
>
>Firstly - you are using 4.3 Cats? 4.3 is the latest version for Windows
>ME.
>
>You need to go to Add Remove Programs and uninstall ATI Control Panel &
>ATI Device Driver (if present). Don't restart just yet. Then go to
>Device Manager and remove the VGA device present.
>
>Now restart the PC.
>
>When prompted to install a driver for the VGA controller, select
>'cancel'. Now you should be able to run the driver file you downloaded
>from www.ati.com and this should install the drivers necessary.
>
>Reboot the PC and hopefully all should be well.
Information helps, Susan: it would be a good idea to give a
description of your system and how this happened: specifically, is
this a new card installation in a new system, or did your friend have
another card that they removed and replaced with the 9600SE? And, if
the latter, did they uninstall the old drivers and software properly,
and preferably clean their system?
The suggestion is that it's a card reinstallation; impossible to guess
the rest, though. However, if you didn't uninstall the previous card
properly, this may be the source of your problem. I've never used ME,
but if Device Manager works similarly to W98, boot in safe mode and
look in Device Manager there. This should show if you still have the
old card and any other devices (e.g. capture devices) installed -
non-function entries may not show in normal mode. If Device Manager
works similarly to W2K, click View and select Show hidden devices.
While in safe mode, go into Add/Remove Programs and uninstall any
drivers/software for the old card, then return to Device Manager and
Remove any old videocards and associated devices. Reboot, and this
may clear your system enough to install the new card. Whichever
catalyst driver you choose, make sure it's an appropriate version for
your OS.
The other possibility is that your friend may be replacing a videocard
(or chip) built in to the motherboard - in this case, you will need to
disable it in BIOS to effectively remove it before doing the above.
It's likely you will still have remnants of the old drivers on your
system after this, and, even if you can install the new card, you may
have problems. However, without knowing what the previous card was,
it's difficult to suggest cleaning procedures.
patrickp
(E-Mail Removed) - take five to email me
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