[You will need to know what updates were installed to obtain free support.
They will be listed in Add/Remove Programs (if Show Updates box is checked)
and at Windows Update website | Update History.]
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to a Security Update and cite the update's KB number (e.g., KB123456).
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for security update support issues, visit the International Support Web
site:
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For enterprise customers, support for security updates is available through
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--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Bill Cohagan wrote:
> I'm running XP Pro, SP2. My MS Update settings download patches, but do
> not
> install until I select to do so. I did that this morning -- so I installed
> all of the patches that were released 8/12 -- but this apparently did not
> include SP3 as my system is still at SP2. I hope that answers the
> question.
>
> If it'd help I can go to Add/Remove Programs and get a list of patches
> installed. Please let me know.
>
> "PA Bear [MS MVP]" wrote:
>> What patch? Full Windows version (e.g., WinXP SP3)?
>>
>> Bill Cohagan wrote:
>>> After installing this patch set I'm no longer able to use my BT keyboard
>>> to
>>> log on to my PGP encrypted disk. PGP puts up a logon screen *before*
>>> Windows
>>> starts. This worked fine prior to this patch set. Now I have to open the
>>> laptop case, login to PGP, close the laptop case (to utilize the
>>> external
>>> monitor) and then everything's OK.
>>>
>>> This of course is quite a pain when using the laptop with external
>>> monitor
>>> and BT mouse and keyboard.
>>>
>>> Is there a workaround?
>>>
>>> TIA,
>>> Bill