If I go to Start>Programs>Accessories>System Tools, 7 of the 9 icons for my
system tools are the default icons you see when you have a file where there
is no program to open them. When I click on, for instance, Disk Defragmenter
or System Restore, nothing happens. The program won't open up and I don't
even get an error message. Got any idea what's going wrong or how to fix it?

Hi,

Type in Start, Run:

cmd /k reg export HKCR\CLSID\CLSID C:\regexp.txt

Then open C:\regexp.txt file using Notepad.
Copy the contents and paste it in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"photojoe" <(E-Mail Removed)> wrote in message
news849640C-91DC-4F1A-98C5-(E-Mail Removed)...
If I go to Start>Programs>Accessories>System Tools, 7 of the 9 icons for my
system tools are the default icons you see when you have a file where there
is no program to open them. When I click on, for instance, Disk Defragmenter
or System Restore, nothing happens. The program won't open up and I don't
even get an error message. Got any idea what's going wrong or how to fix it?

Thanks for helping - here's what came up in notepad

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\CLSID]
@="{0000031A-0000-0000-C000-000000000046}"


"Ramesh, MS-MVP" wrote:

> Hi,
>
> Type in Start, Run:
>
> cmd /k reg export HKCR\CLSID\CLSID C:\regexp.txt
>
> Then open C:\regexp.txt file using Notepad.
> Copy the contents and paste it in your reply.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "photojoe" <(E-Mail Removed)> wrote in message
> news849640C-91DC-4F1A-98C5-(E-Mail Removed)...
> If I go to Start>Programs>Accessories>System Tools, 7 of the 9 icons for my
> system tools are the default icons you see when you have a file where there
> is no program to open them. When I click on, for instance, Disk Defragmenter
> or System Restore, nothing happens. The program won't open up and I don't
> even get an error message. Got any idea what's going wrong or how to fix it?
>
>
>

The registry export looks OK. Are you able to launch System Restore screen
by typing the full path in Start-Run?

%SystemRoot%\system32\restore\rstrui.exe

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"photojoe" <(E-Mail Removed)> wrote in message
news:928D24BD-8273-4863-B5BC-(E-Mail Removed)...
Thanks for helping - here's what came up in notepad

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\CLSID\CLSID]
@="{0000031A-0000-0000-C000-000000000046}"


"Ramesh, MS-MVP" wrote:

> Hi,
>
> Type in Start, Run:
>
> cmd /k reg export HKCR\CLSID\CLSID C:\regexp.txt
>
> Then open C:\regexp.txt file using Notepad.
> Copy the contents and paste it in your reply.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "photojoe" <(E-Mail Removed)> wrote in message
> news849640C-91DC-4F1A-98C5-(E-Mail Removed)...
> If I go to Start>Programs>Accessories>System Tools, 7 of the 9 icons for
> my
> system tools are the default icons you see when you have a file where
> there
> is no program to open them. When I click on, for instance, Disk
> Defragmenter
> or System Restore, nothing happens. The program won't open up and I don't
> even get an error message. Got any idea what's going wrong or how to fix
> it?
>
>
>

Yes, I tried it and was able to launch System Restore by typing the full path
in Start-Run. However, the two System Tools programs that were still able to
launch were: Security Center and System Information. I was able to launch
System Restore through the Tools drop down menu in System Information. When I
realized I could do this, I did a System Restore back to a point in time
where I thought for sure all 9 of the System Tools icons were able to launch
their respective programs, but that didn't remedy the problem. At the time
this whole thing started, I ran into a problem with Norton Anti-Virus's Auto
Protect feature failing. I ended up reinstalling Norton, then ran a virus
scan and found nothing.

Thanks

"Ramesh, MS-MVP" wrote:

> The registry export looks OK. Are you able to launch System Restore screen
> by typing the full path in Start-Run?
>
> %SystemRoot%\system32\restore\rstrui.exe
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "photojoe" <(E-Mail Removed)> wrote in message
> news:928D24BD-8273-4863-B5BC-(E-Mail Removed)...
> Thanks for helping - here's what came up in notepad
>
> Windows Registry Editor Version 5.00
>
> [HKEY_CLASSES_ROOT\CLSID\CLSID]
> @="{0000031A-0000-0000-C000-000000000046}"
>
>
> "Ramesh, MS-MVP" wrote:
>
> > Hi,
> >
> > Type in Start, Run:
> >
> > cmd /k reg export HKCR\CLSID\CLSID C:\regexp.txt
> >
> > Then open C:\regexp.txt file using Notepad.
> > Copy the contents and paste it in your reply.
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
> >
> > "photojoe" <(E-Mail Removed)> wrote in message
> > news849640C-91DC-4F1A-98C5-(E-Mail Removed)...
> > If I go to Start>Programs>Accessories>System Tools, 7 of the 9 icons for
> > my
> > system tools are the default icons you see when you have a file where
> > there
> > is no program to open them. When I click on, for instance, Disk
> > Defragmenter
> > or System Restore, nothing happens. The program won't open up and I don't
> > even get an error message. Got any idea what's going wrong or how to fix
> > it?
> >
> >
> >
>
>
>

Just FYI: The System Restore has a last undo feature. Coming to the issue at
hand, can you verify the shortcut properties to see if they're pointing to
the correct location?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"photojoe" <(E-Mail Removed)> wrote in message
news:E59D772A-74B9-4E9C-B50F-(E-Mail Removed)...
Yes, I tried it and was able to launch System Restore by typing the full
path
in Start-Run. However, the two System Tools programs that were still able to
launch were: Security Center and System Information. I was able to launch
System Restore through the Tools drop down menu in System Information. When
I
realized I could do this, I did a System Restore back to a point in time
where I thought for sure all 9 of the System Tools icons were able to launch
their respective programs, but that didn't remedy the problem. At the time
this whole thing started, I ran into a problem with Norton Anti-Virus's Auto
Protect feature failing. I ended up reinstalling Norton, then ran a virus
scan and found nothing.

Thanks

"Ramesh, MS-MVP" wrote:

> The registry export looks OK. Are you able to launch System Restore screen
> by typing the full path in Start-Run?
>
> %SystemRoot%\system32\restore\rstrui.exe
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>

For all 7 icon properties, they indicate "This is not a valid shortcut."

I wasn't knowlegable enough to figure this out before, but after applying
information that you sent me, I just started looking until I found the launch
icon for Disk Defragmenter in C:\WINDOWS\system32\dfrg. I then made a
shortcut and dragged and dropped it into System Tools from the Start menu.
This effectively fixes the problem of launching Disk Defragementer from the
Start menu. However, if there is a greater problem at hand, it would be good
to know what went wrong and how to fix it.

Thanks, photojoe

"Ramesh, MS-MVP" wrote:

> Just FYI: The System Restore has a last undo feature. Coming to the issue at
> hand, can you verify the shortcut properties to see if they're pointing to
> the correct location?
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "photojoe" <(E-Mail Removed)> wrote in message
> news:E59D772A-74B9-4E9C-B50F-(E-Mail Removed)...
> Yes, I tried it and was able to launch System Restore by typing the full
> path
> in Start-Run. However, the two System Tools programs that were still able to
> launch were: Security Center and System Information. I was able to launch
> System Restore through the Tools drop down menu in System Information. When
> I
> realized I could do this, I did a System Restore back to a point in time
> where I thought for sure all 9 of the System Tools icons were able to launch
> their respective programs, but that didn't remedy the problem. At the time
> this whole thing started, I ran into a problem with Norton Anti-Virus's Auto
> Protect feature failing. I ended up reinstalling Norton, then ran a virus
> scan and found nothing.
>
> Thanks
>
> "Ramesh, MS-MVP" wrote:
>
> > The registry export looks OK. Are you able to launch System Restore screen
> > by typing the full path in Start-Run?
> >
> > %SystemRoot%\system32\restore\rstrui.exe
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
>
>
>

Glad that info helped, photojoe. No idea how the shorcut targets changed in
the first place!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


"photojoe" <(E-Mail Removed)> wrote in message
news:21F89E2B-86EB-4906-B305-(E-Mail Removed)...
For all 7 icon properties, they indicate "This is not a valid shortcut."

I wasn't knowlegable enough to figure this out before, but after applying
information that you sent me, I just started looking until I found the
launch
icon for Disk Defragmenter in C:\WINDOWS\system32\dfrg. I then made a
shortcut and dragged and dropped it into System Tools from the Start menu.
This effectively fixes the problem of launching Disk Defragementer from the
Start menu. However, if there is a greater problem at hand, it would be good
to know what went wrong and how to fix it.

Thanks, photojoe

"Ramesh, MS-MVP" wrote:

> Just FYI: The System Restore has a last undo feature. Coming to the issue
> at
> hand, can you verify the shortcut properties to see if they're pointing to
> the correct location?
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> Windows® XP Troubleshooting http://www.winhelponline.com
>
>
> "photojoe" <(E-Mail Removed)> wrote in message
> news:E59D772A-74B9-4E9C-B50F-(E-Mail Removed)...
> Yes, I tried it and was able to launch System Restore by typing the full
> path
> in Start-Run. However, the two System Tools programs that were still able
> to
> launch were: Security Center and System Information. I was able to launch
> System Restore through the Tools drop down menu in System Information.
> When
> I
> realized I could do this, I did a System Restore back to a point in time
> where I thought for sure all 9 of the System Tools icons were able to
> launch
> their respective programs, but that didn't remedy the problem. At the time
> this whole thing started, I ran into a problem with Norton Anti-Virus's
> Auto
> Protect feature failing. I ended up reinstalling Norton, then ran a virus
> scan and found nothing.
>
> Thanks
>
> "Ramesh, MS-MVP" wrote:
>
> > The registry export looks OK. Are you able to launch System Restore
> > screen
> > by typing the full path in Start-Run?
> >
> > %SystemRoot%\system32\restore\rstrui.exe
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
> > Windows® XP Troubleshooting http://www.winhelponline.com
> >
>
>
>