I went through the authentication process with an online helper from my email
server. The settings are correct, supposedly. The same information works
perfectly on my old XP - of course.

Can you give me (us) further suggestions as to possible authenication
problems? Is it in Outlook or in my computer credentialing (sign on)?
Thanks.
--
Puzzled new Vista user

cherie devee <(E-Mail Removed)> wrote:

> I went through the authentication process with an online helper from
> my email server. The settings are correct, supposedly. The same
> information works perfectly on my old XP - of course.
>
> Can you give me (us) further suggestions as to possible authenication
> problems? Is it in Outlook or in my computer credentialing (sign on)?
> Thanks.

What is the EXACT text of the error? What version of Outlook?
--
Brian Tillman [MVP-Outlook]

"554 authentication failed. Must log in." I realize I typed the wrong
number in my original. Actually, after I posted my question, I went to my
email help and ran another test. It seems the Windows Live OneCare was
interfering. It worked for a couple of emails, but is now giving me the same
system administrator message again saying it is undeliverable.

I did not do a thing! What do I need to do to stop this?

Oh, it is Outlook 2007 on an HP Pavillion laptop.

Thanks for your time.

--
Puzzled new Vista user


"Brian Tillman" wrote:

> cherie devee <(E-Mail Removed)> wrote:
>
> > I went through the authentication process with an online helper from
> > my email server. The settings are correct, supposedly. The same
> > information works perfectly on my old XP - of course.
> >
> > Can you give me (us) further suggestions as to possible authenication
> > problems? Is it in Outlook or in my computer credentialing (sign on)?
> > Thanks.
>
> What is the EXACT text of the error? What version of Outlook?
> --
> Brian Tillman [MVP-Outlook]
>

cherie devee <(E-Mail Removed)> wrote:

> "554 authentication failed. Must log in." I realize I typed the
> wrong number in my original. Actually, after I posted my question, I
> went to my email help and ran another test. It seems the Windows
> Live OneCare was interfering. It worked for a couple of emails, but
> is now giving me the same system administrator message again saying
> it is undeliverable.

Your ISP should be able to tell you what setings you need to specify in your
account configuration.
--
Brian Tillman [MVP-Outlook]