[MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB RAM;
high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; Windows
Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]

Hello, I have 3 error msgs that I think may have to do with windows and IE6;
if not, please forgive and tell me where to post? They've been making my
life miserable. Thanks.

1. "This program is not responding and it will shut off." (More and more
frequent)

2. The Google "Delete History" button is covered by a very long list ALL
the way down so I haven't been able to delete it. (Cleaning out Internet
Options doesn't help)

3. This is only a few days old: "The document has moved, redirect..."

Thanks so much for any suggestions to fix those wretched things. )
Adela

1. Why hasn't WinXP SP3 been installed by now?

NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After that
date, computers running WinXP (x86) SP2 will NOT be offered any further
critical security updates, Automatic Updates will not work, and Windows
Update website will not be accessible until SP3 is installed.

2. Why isn't Adobe Reader v9.3.1 installed? See
http://www.adobe.com/support/securit...apsb10-07.html

3. Has a Norton or McAfee application ever been installed on the computer
(e.g., a free-trial version that came preinstalled when you bought it)?

4. Does the behavior persist after doing a Reset? See
http://www.malwarehelp.org/how-to-re...orer-6-to.html
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Adela wrote:
> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
> RAM;
> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
> Windows
> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>
> Hello, I have 3 error msgs that I think may have to do with windows and
> IE6;
> if not, please forgive and tell me where to post? They've been making my
> life miserable. Thanks.
>
> 1. "This program is not responding and it will shut off." (More and more
> frequent)
>
> 2. The Google "Delete History" button is covered by a very long list ALL
> the way down so I haven't been able to delete it. (Cleaning out Internet
> Options doesn't help)
>
> 3. This is only a few days old: "The document has moved, redirect..."
>
> Thanks so much for any suggestions to fix those wretched things. )

Hello and thank you Robear!

>1. Why hasn't WinXP SP3 been installed by now?

I am getting SP3 as soon as I complete fixing these "infections" (or
whatever they are). I'm aware they will discontinue support in July. I
also plan on upgrading to IE8 at that time.


> 2. Why isn't Adobe Reader v9.3.1 installed? See
> http://www.adobe.com/support/securit...apsb10-07.html

I thought it updated itself automatically as I vaguely recall ir running...I
gues not. Thru the above link you so kindly gave me I learned I have
version 8.0.0. and, while they say that one can download if one has version
9.3, they dont' say what to do if one has older versions. Do you happen to
know?


> 3. Has a Norton or McAfee application ever been installed on the computer
> (e.g., a free-trial version that came preinstalled when you bought it)?

My new computer came with a paid-up McAfee but shortly after I foolishly
paid again for Norton on someone's recommendation. At present I have Avira
Antivir personal free.


> 4. Does the behavior persist after doing a Reset? See
> http://www.malwarehelp.org/how-to-re...orer-6-to.html

Wow the reset sounds awfully complicated. I noticed that the Internet
Option screenshots are different from mine which will cause additional
problems. However, if I must, I will do it...with a prayer. LOL!

Thank you again! Adela



"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:%23rvZ%(E-Mail Removed)...
> 1. Why hasn't WinXP SP3 been installed by now?
>
> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
> that date, computers running WinXP (x86) SP2 will NOT be offered any
> further critical security updates, Automatic Updates will not work, and
> Windows Update website will not be accessible until SP3 is installed.
>
> 2. Why isn't Adobe Reader v9.3.1 installed? See
> http://www.adobe.com/support/securit...apsb10-07.html
>
> 3. Has a Norton or McAfee application ever been installed on the computer
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> 4. Does the behavior persist after doing a Reset? See
> http://www.malwarehelp.org/how-to-re...orer-6-to.html
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Adela wrote:
>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
>> RAM;
>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>> Windows
>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>
>> Hello, I have 3 error msgs that I think may have to do with windows and
>> IE6;
>> if not, please forgive and tell me where to post? They've been making my
>> life miserable. Thanks.
>>
>> 1. "This program is not responding and it will shut off." (More and
>> more
>> frequent)
>>
>> 2. The Google "Delete History" button is covered by a very long list ALL
>> the way down so I haven't been able to delete it. (Cleaning out Internet
>> Options doesn't help)
>>
>> 3. This is only a few days old: "The document has moved, redirect..."
>>
>> Thanks so much for any suggestions to fix those wretched things. )
>

> My new computer came with a paid-up McAfee but shortly after I foolishly
> paid again for Norton on someone's recommendation. At present I have
> Avira
> Antivir personal free.

Assuming you uninstalled the McAfee application and the Norton application
prior to installing Avira AntiVir:

1a. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

1b. Download the McAfee Consumer Products Removal Tool, saving it to your
desktop:
http://download.mcafee.com/products/...tches/MCPR.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1a above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

4. Double-click on the file you saved in #1b above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

5. Do a Reset per
http://www.malwarehelp.org/how-to-re...orer-6-to.html

6. Test to see if you still get the errors.

IN RE Adobe Reader: Uninstall your current version of Adobe Reader then...

- Download/install Adobe Reader v9.3.1 via this page:
http://www.adobe.com/support/downloa...tform=Windows;
or...

- Download/install Foxit Reader (free) via this page:
http://www.foxitsoftware.com/pdf/rd_intro.php

Adela wrote:
> Hello and thank you Robear!
>
>> 1. Why hasn't WinXP SP3 been installed by now?
>
> I am getting SP3 as soon as I complete fixing these "infections" (or
> whatever they are). I'm aware they will discontinue support in July. I
> also plan on upgrading to IE8 at that time.
>
>
>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>> http://www.adobe.com/support/securit...apsb10-07.html
>
> I thought it updated itself automatically as I vaguely recall ir
> running...I
> gues not. Thru the above link you so kindly gave me I learned I have
> version 8.0.0. and, while they say that one can download if one has
> version
> 9.3, they dont' say what to do if one has older versions. Do you happen
> to
> know?
>
>
>> 3. Has a Norton or McAfee application ever been installed on the computer
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> My new computer came with a paid-up McAfee but shortly after I foolishly
> paid again for Norton on someone's recommendation. At present I have
> Avira
> Antivir personal free.
>
>
>> 4. Does the behavior persist after doing a Reset? See
>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>
> Wow the reset sounds awfully complicated. I noticed that the Internet
> Option screenshots are different from mine which will cause additional
> problems. However, if I must, I will do it...with a prayer. LOL!
>
> Thank you again! Adela
>
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:%23rvZ%(E-Mail Removed)...
>> 1. Why hasn't WinXP SP3 been installed by now?
>>
>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>> further critical security updates, Automatic Updates will not work, and
>> Windows Update website will not be accessible until SP3 is installed.
>>
>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>> http://www.adobe.com/support/securit...apsb10-07.html
>>
>> 3. Has a Norton or McAfee application ever been installed on the computer
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> 4. Does the behavior persist after doing a Reset? See
>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Adela wrote:
>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
>>> RAM;
>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>> Windows
>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>
>>> Hello, I have 3 error msgs that I think may have to do with windows and
>>> IE6;
>>> if not, please forgive and tell me where to post? They've been making
>>> my
>>> life miserable. Thanks.
>>>
>>> 1. "This program is not responding and it will shut off." (More and
>>> more
>>> frequent)
>>>
>>> 2. The Google "Delete History" button is covered by a very long list
>>> ALL
>>> the way down so I haven't been able to delete it. (Cleaning out
>>> Internet
>>> Options doesn't help)
>>>
>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>
>>> Thanks so much for any suggestions to fix those wretched things. )

I read al the steps you suggest below and will do them, but does it make any
difference that I had Norton and McCafee MANY years ago? Still try to
remove?
Another little question: would running a "Hijack This" be easier (for me)
if I have a group who'll analyze the resulting log? Thanks. Adela


"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>
> Assuming you uninstalled the McAfee application and the Norton application
> prior to installing Avira AntiVir:
>
> 1a. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
> desktop:
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> 2. Close all open applications (i.e., anything with an icon on the
> taskbar).
>
> 3. Double-click on the file you saved in #1a above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 4. Double-click on the file you saved in #1b above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 5. Do a Reset per
> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>
> 6. Test to see if you still get the errors.
>
> IN RE Adobe Reader: Uninstall your current version of Adobe Reader then...
>
> - Download/install Adobe Reader v9.3.1 via this page:
> http://www.adobe.com/support/downloa...tform=Windows;
> or...
>
> - Download/install Foxit Reader (free) via this page:
> http://www.foxitsoftware.com/pdf/rd_intro.php
>
> Adela wrote:
>> Hello and thank you Robear!
>>
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>
>> I am getting SP3 as soon as I complete fixing these "infections" (or
>> whatever they are). I'm aware they will discontinue support in July. I
>> also plan on upgrading to IE8 at that time.
>>
>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>
>> I thought it updated itself automatically as I vaguely recall ir
>> running...I
>> gues not. Thru the above link you so kindly gave me I learned I have
>> version 8.0.0. and, while they say that one can download if one has
>> version
>> 9.3, they dont' say what to do if one has older versions. Do you happen
>> to
>> know?
>>
>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>>
>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> Wow the reset sounds awfully complicated. I noticed that the Internet
>> Option screenshots are different from mine which will cause additional
>> problems. However, if I must, I will do it...with a prayer. LOL!
>>
>> Thank you again! Adela
>>
>>
>>
>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>> news:%23rvZ%(E-Mail Removed)...
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>> further critical security updates, Automatic Updates will not work, and
>>> Windows Update website will not be accessible until SP3 is installed.
>>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Adela wrote:
>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
>>>> RAM;
>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>> Windows
>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>
>>>> Hello, I have 3 error msgs that I think may have to do with windows and
>>>> IE6;
>>>> if not, please forgive and tell me where to post? They've been making
>>>> my
>>>> life miserable. Thanks.
>>>>
>>>> 1. "This program is not responding and it will shut off." (More and
>>>> more
>>>> frequent)
>>>>
>>>> 2. The Google "Delete History" button is covered by a very long list
>>>> ALL
>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>> Internet
>>>> Options doesn't help)
>>>>
>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>
>>>> Thanks so much for any suggestions to fix those wretched things. )
>

A1. No.

A2. No, at least not just yet.

Adela wrote:
> I read al the steps you suggest below and will do them, but does it make
> any
> difference that I had Norton and McCafee MANY years ago? Still try to
> remove?
> Another little question: would running a "Hijack This" be easier (for me)
> if I have a group who'll analyze the resulting log? Thanks. Adela
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>
>> Assuming you uninstalled the McAfee application and the Norton
>> application
>> prior to installing Avira AntiVir:
>>
>> 1a. Download the Norton Removal Tool, saving it to your desktop:
>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>
>> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
>> desktop:
>> http://download.mcafee.com/products/...tches/MCPR.exe
>>
>> 2. Close all open applications (i.e., anything with an icon on the
>> taskbar).
>>
>> 3. Double-click on the file you saved in #1a above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 4. Double-click on the file you saved in #1b above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 5. Do a Reset per
>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> 6. Test to see if you still get the errors.
>>
>> IN RE Adobe Reader: Uninstall your current version of Adobe Reader
>> then...
>>
>> - Download/install Adobe Reader v9.3.1 via this page:
>> http://www.adobe.com/support/downloa...tform=Windows;
>> or...
>>
>> - Download/install Foxit Reader (free) via this page:
>> http://www.foxitsoftware.com/pdf/rd_intro.php
>>
>> Adela wrote:
>>> Hello and thank you Robear!
>>>
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> I am getting SP3 as soon as I complete fixing these "infections" (or
>>> whatever they are). I'm aware they will discontinue support in July. I
>>> also plan on upgrading to IE8 at that time.
>>>
>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> I thought it updated itself automatically as I vaguely recall ir
>>> running...I
>>> gues not. Thru the above link you so kindly gave me I learned I have
>>> version 8.0.0. and, while they say that one can download if one has
>>> version
>>> 9.3, they dont' say what to do if one has older versions. Do you happen
>>> to
>>> know?
>>>
>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>>
>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>
>>> Wow the reset sounds awfully complicated. I noticed that the Internet
>>> Option screenshots are different from mine which will cause additional
>>> problems. However, if I must, I will do it...with a prayer. LOL!
>>>
>>> Thank you again! Adela
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>>> news:%23rvZ%(E-Mail Removed)...
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>>
>>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>>> further critical security updates, Automatic Updates will not work, and
>>>> Windows Update website will not be accessible until SP3 is installed.
>>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Adela wrote:
>>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III;
>>>>> 384MB
>>>>> RAM;
>>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>>> Windows
>>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>>
>>>>> Hello, I have 3 error msgs that I think may have to do with windows
>>>>> and
>>>>> IE6;
>>>>> if not, please forgive and tell me where to post? They've been making
>>>>> my
>>>>> life miserable. Thanks.
>>>>>
>>>>> 1. "This program is not responding and it will shut off." (More and
>>>>> more
>>>>> frequent)
>>>>>
>>>>> 2. The Google "Delete History" button is covered by a very long list
>>>>> ALL
>>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>>> Internet
>>>>> Options doesn't help)
>>>>>
>>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>>
>>>>> Thanks so much for any suggestions to fix those wretched things. )

Thanks so much for the easy steps you gave me. I've removed Norton &
McCafee, but before going to the (difficult) Reset, I uninstalled my old
Adobe Reader 8 but at the download site I'm not sure which to download, as
you can see below, the full downloads don't have 9.3.1., only 9.3. But the
one with 9.3.1. is under Updates and there are 2...which one should I
download?. Thanks again! Adela


FULL DOWNLOAD:

Adobe Reader 9.3 Update - Multiple Languages 1/12/2010
Adobe Reader MUI 9.3 Update - Multiple Languages 279 MB 1/12/2010

UPDATES/PROGRAMS:

Adobe Reader MUI 9.3.1 update - multiple languages 5.27 MB 2/16/2010
Adobe Reader 9.3.1 update - multiple languages 5.27 MB 2/16/2010





"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>
> Assuming you uninstalled the McAfee application and the Norton application
> prior to installing Avira AntiVir:
>
> 1a. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
> desktop:
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> 2. Close all open applications (i.e., anything with an icon on the
> taskbar).
>
> 3. Double-click on the file you saved in #1a above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 4. Double-click on the file you saved in #1b above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 5. Do a Reset per
> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>
> 6. Test to see if you still get the errors.
>
> IN RE Adobe Reader: Uninstall your current version of Adobe Reader then...
>
> - Download/install Adobe Reader v9.3.1 via this page:
> http://www.adobe.com/support/downloa...tform=Windows;
> or...
>
> - Download/install Foxit Reader (free) via this page:
> http://www.foxitsoftware.com/pdf/rd_intro.php
>
> Adela wrote:
>> Hello and thank you Robear!
>>
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>
>> I am getting SP3 as soon as I complete fixing these "infections" (or
>> whatever they are). I'm aware they will discontinue support in July. I
>> also plan on upgrading to IE8 at that time.
>>
>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>
>> I thought it updated itself automatically as I vaguely recall ir
>> running...I
>> gues not. Thru the above link you so kindly gave me I learned I have
>> version 8.0.0. and, while they say that one can download if one has
>> version
>> 9.3, they dont' say what to do if one has older versions. Do you happen
>> to
>> know?
>>
>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>>
>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> Wow the reset sounds awfully complicated. I noticed that the Internet
>> Option screenshots are different from mine which will cause additional
>> problems. However, if I must, I will do it...with a prayer. LOL!
>>
>> Thank you again! Adela
>>
>>
>>
>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>> news:%23rvZ%(E-Mail Removed)...
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>> further critical security updates, Automatic Updates will not work, and
>>> Windows Update website will not be accessible until SP3 is installed.
>>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Adela wrote:
>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
>>>> RAM;
>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>> Windows
>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>
>>>> Hello, I have 3 error msgs that I think may have to do with windows and
>>>> IE6;
>>>> if not, please forgive and tell me where to post? They've been making
>>>> my
>>>> life miserable. Thanks.
>>>>
>>>> 1. "This program is not responding and it will shut off." (More and
>>>> more
>>>> frequent)
>>>>
>>>> 2. The Google "Delete History" button is covered by a very long list
>>>> ALL
>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>> Internet
>>>> Options doesn't help)
>>>>
>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>
>>>> Thanks so much for any suggestions to fix those wretched things. )
>

Hi again Robear. I did all the suggestions you gave me, including the
Reset, also tested it, and it sitll has the 3 errors. On restarting it, the
anti-malware Hitman Pro found 3 items which I list below in case they mean
anything?:

atapl.sys
C:\Windows\System32\drivers (rootkit)

sdra64.exe
C:\Windows\System32\ (malware)

windir.exe
Documents and Settings\My Name\Local Settings\Temp (malware)


Is there something else that can be done to fix the errors? But meantime,
I'll wait for you to please tell me:

which of the Adobe Reader v9.3.1 I should download, per my previous email to
you.

Also, is there another way to get rid of the very long list of Google
history files where the "Delete History" button cannot be seen?

Thank you very much for all your help! ) Adela




"PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>
> Assuming you uninstalled the McAfee application and the Norton application
> prior to installing Avira AntiVir:
>
> 1a. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>
> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
> desktop:
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> 2. Close all open applications (i.e., anything with an icon on the
> taskbar).
>
> 3. Double-click on the file you saved in #1a above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 4. Double-click on the file you saved in #1b above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 5. Do a Reset per
> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>
> 6. Test to see if you still get the errors.
>
> IN RE Adobe Reader: Uninstall your current version of Adobe Reader then...
>
> - Download/install Adobe Reader v9.3.1 via this page:
> http://www.adobe.com/support/downloa...tform=Windows;
> or...
>
> - Download/install Foxit Reader (free) via this page:
> http://www.foxitsoftware.com/pdf/rd_intro.php
>
> Adela wrote:
>> Hello and thank you Robear!
>>
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>
>> I am getting SP3 as soon as I complete fixing these "infections" (or
>> whatever they are). I'm aware they will discontinue support in July. I
>> also plan on upgrading to IE8 at that time.
>>
>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>
>> I thought it updated itself automatically as I vaguely recall ir
>> running...I
>> gues not. Thru the above link you so kindly gave me I learned I have
>> version 8.0.0. and, while they say that one can download if one has
>> version
>> 9.3, they dont' say what to do if one has older versions. Do you happen
>> to
>> know?
>>
>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> My new computer came with a paid-up McAfee but shortly after I foolishly
>> paid again for Norton on someone's recommendation. At present I have
>> Avira
>> Antivir personal free.
>>
>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> Wow the reset sounds awfully complicated. I noticed that the Internet
>> Option screenshots are different from mine which will cause additional
>> problems. However, if I must, I will do it...with a prayer. LOL!
>>
>> Thank you again! Adela
>>
>>
>>
>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>> news:%23rvZ%(E-Mail Removed)...
>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>> further critical security updates, Automatic Updates will not work, and
>>> Windows Update website will not be accessible until SP3 is installed.
>>>
>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> 3. Has a Norton or McAfee application ever been installed on the
>>> computer
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> 4. Does the behavior persist after doing a Reset? See
>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Adela wrote:
>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB
>>>> RAM;
>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>> Windows
>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>
>>>> Hello, I have 3 error msgs that I think may have to do with windows and
>>>> IE6;
>>>> if not, please forgive and tell me where to post? They've been making
>>>> my
>>>> life miserable. Thanks.
>>>>
>>>> 1. "This program is not responding and it will shut off." (More and
>>>> more
>>>> frequent)
>>>>
>>>> 2. The Google "Delete History" button is covered by a very long list
>>>> ALL
>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>> Internet
>>>> Options doesn't help)
>>>>
>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>
>>>> Thanks so much for any suggestions to fix those wretched things. )
>

Troubleshoot Adobe Reader installation for Windows
http://kb2.adobe.com/cps/403/kb403923.html

Adobe Reader Support Forum
http://forums.adobe.com/community/ad...s/adobe_reader

Adela wrote:
> Thanks so much for the easy steps you gave me. I've removed Norton &
> McCafee, but before going to the (difficult) Reset, I uninstalled my old
> Adobe Reader 8 but at the download site I'm not sure which to download, as
> you can see below, the full downloads don't have 9.3.1., only 9.3. But
> the
> one with 9.3.1. is under Updates and there are 2...which one should I
> download?. Thanks again! Adela
>
>
> FULL DOWNLOAD:
>
> Adobe Reader 9.3 Update - Multiple Languages 1/12/2010
> Adobe Reader MUI 9.3 Update - Multiple Languages 279 MB 1/12/2010
>
> UPDATES/PROGRAMS:
>
> Adobe Reader MUI 9.3.1 update - multiple languages 5.27 MB 2/16/2010
> Adobe Reader 9.3.1 update - multiple languages 5.27 MB 2/16/2010
>
>
>
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>
>> Assuming you uninstalled the McAfee application and the Norton
>> application
>> prior to installing Avira AntiVir:
>>
>> 1a. Download the Norton Removal Tool, saving it to your desktop:
>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>
>> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
>> desktop:
>> http://download.mcafee.com/products/...tches/MCPR.exe
>>
>> 2. Close all open applications (i.e., anything with an icon on the
>> taskbar).
>>
>> 3. Double-click on the file you saved in #1a above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 4. Double-click on the file you saved in #1b above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 5. Do a Reset per
>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> 6. Test to see if you still get the errors.
>>
>> IN RE Adobe Reader: Uninstall your current version of Adobe Reader
>> then...
>>
>> - Download/install Adobe Reader v9.3.1 via this page:
>> http://www.adobe.com/support/downloa...tform=Windows;
>> or...
>>
>> - Download/install Foxit Reader (free) via this page:
>> http://www.foxitsoftware.com/pdf/rd_intro.php
>>
>> Adela wrote:
>>> Hello and thank you Robear!
>>>
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> I am getting SP3 as soon as I complete fixing these "infections" (or
>>> whatever they are). I'm aware they will discontinue support in July. I
>>> also plan on upgrading to IE8 at that time.
>>>
>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> I thought it updated itself automatically as I vaguely recall ir
>>> running...I
>>> gues not. Thru the above link you so kindly gave me I learned I have
>>> version 8.0.0. and, while they say that one can download if one has
>>> version
>>> 9.3, they dont' say what to do if one has older versions. Do you happen
>>> to
>>> know?
>>>
>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>>
>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>
>>> Wow the reset sounds awfully complicated. I noticed that the Internet
>>> Option screenshots are different from mine which will cause additional
>>> problems. However, if I must, I will do it...with a prayer. LOL!
>>>
>>> Thank you again! Adela
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>>> news:%23rvZ%(E-Mail Removed)...
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>>
>>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>>> further critical security updates, Automatic Updates will not work, and
>>>> Windows Update website will not be accessible until SP3 is installed.
>>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Adela wrote:
>>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III;
>>>>> 384MB
>>>>> RAM;
>>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>>> Windows
>>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>>
>>>>> Hello, I have 3 error msgs that I think may have to do with windows
>>>>> and
>>>>> IE6;
>>>>> if not, please forgive and tell me where to post? They've been making
>>>>> my
>>>>> life miserable. Thanks.
>>>>>
>>>>> 1. "This program is not responding and it will shut off." (More and
>>>>> more
>>>>> frequent)
>>>>>
>>>>> 2. The Google "Delete History" button is covered by a very long list
>>>>> ALL
>>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>>> Internet
>>>>> Options doesn't help)
>>>>>
>>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>>
>>>>> Thanks so much for any suggestions to fix those wretched things. )

As I suspected earlier, you are seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


Adela wrote:
> Hi again Robear. I did all the suggestions you gave me, including the
> Reset, also tested it, and it sitll has the 3 errors. On restarting it,
> the
> anti-malware Hitman Pro found 3 items which I list below in case they mean
> anything?:
>
> atapl.sys
> C:\Windows\System32\drivers (rootkit)
>
> sdra64.exe
> C:\Windows\System32\ (malware)
>
> windir.exe
> Documents and Settings\My Name\Local Settings\Temp (malware)
>
>
> Is there something else that can be done to fix the errors? But meantime,
> I'll wait for you to please tell me:
>
> which of the Adobe Reader v9.3.1 I should download, per my previous email
> to
> you.
>
> Also, is there another way to get rid of the very long list of Google
> history files where the "Delete History" button cannot be seen?
>
> Thank you very much for all your help! ) Adela
>
>
>
>
> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>
>> Assuming you uninstalled the McAfee application and the Norton
>> application
>> prior to installing Avira AntiVir:
>>
>> 1a. Download the Norton Removal Tool, saving it to your desktop:
>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
>>
>> 1b. Download the McAfee Consumer Products Removal Tool, saving it to your
>> desktop:
>> http://download.mcafee.com/products/...tches/MCPR.exe
>>
>> 2. Close all open applications (i.e., anything with an icon on the
>> taskbar).
>>
>> 3. Double-click on the file you saved in #1a above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 4. Double-click on the file you saved in #1b above to run the utility.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 5. Do a Reset per
>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>
>> 6. Test to see if you still get the errors.
>>
>> IN RE Adobe Reader: Uninstall your current version of Adobe Reader
>> then...
>>
>> - Download/install Adobe Reader v9.3.1 via this page:
>> http://www.adobe.com/support/downloa...tform=Windows;
>> or...
>>
>> - Download/install Foxit Reader (free) via this page:
>> http://www.foxitsoftware.com/pdf/rd_intro.php
>>
>> Adela wrote:
>>> Hello and thank you Robear!
>>>
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>
>>> I am getting SP3 as soon as I complete fixing these "infections" (or
>>> whatever they are). I'm aware they will discontinue support in July. I
>>> also plan on upgrading to IE8 at that time.
>>>
>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>
>>> I thought it updated itself automatically as I vaguely recall ir
>>> running...I
>>> gues not. Thru the above link you so kindly gave me I learned I have
>>> version 8.0.0. and, while they say that one can download if one has
>>> version
>>> 9.3, they dont' say what to do if one has older versions. Do you happen
>>> to
>>> know?
>>>
>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>
>>> My new computer came with a paid-up McAfee but shortly after I foolishly
>>> paid again for Norton on someone's recommendation. At present I have
>>> Avira
>>> Antivir personal free.
>>>
>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>
>>> Wow the reset sounds awfully complicated. I noticed that the Internet
>>> Option screenshots are different from mine which will cause additional
>>> problems. However, if I must, I will do it...with a prayer. LOL!
>>>
>>> Thank you again! Adela
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" <(E-Mail Removed)> wrote in message
>>> news:%23rvZ%(E-Mail Removed)...
>>>> 1. Why hasn't WinXP SP3 been installed by now?
>>>>
>>>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After
>>>> that date, computers running WinXP (x86) SP2 will NOT be offered any
>>>> further critical security updates, Automatic Updates will not work, and
>>>> Windows Update website will not be accessible until SP3 is installed.
>>>>
>>>> 2. Why isn't Adobe Reader v9.3.1 installed? See
>>>> http://www.adobe.com/support/securit...apsb10-07.html
>>>>
>>>> 3. Has a Norton or McAfee application ever been installed on the
>>>> computer
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>> 4. Does the behavior persist after doing a Reset? See
>>>> http://www.malwarehelp.org/how-to-re...orer-6-to.html
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Adela wrote:
>>>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir
>>>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III;
>>>>> 384MB
>>>>> RAM;
>>>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310";
>>>>> Windows
>>>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..]
>>>>>
>>>>> Hello, I have 3 error msgs that I think may have to do with windows
>>>>> and
>>>>> IE6;
>>>>> if not, please forgive and tell me where to post? They've been making
>>>>> my
>>>>> life miserable. Thanks.
>>>>>
>>>>> 1. "This program is not responding and it will shut off." (More and
>>>>> more
>>>>> frequent)
>>>>>
>>>>> 2. The Google "Delete History" button is covered by a very long list
>>>>> ALL
>>>>> the way down so I haven't been able to delete it. (Cleaning out
>>>>> Internet
>>>>> Options doesn't help)
>>>>>
>>>>> 3. This is only a few days old: "The document has moved, redirect..."
>>>>>
>>>>> Thanks so much for any suggestions to fix those wretched things. )