When I perform a mail merge in Word 2007, Word correctly identifies 600 email
recipients - no duplicates, no validation errors. Upon sending, only 420
emails are actually sent. Count is based on emails in Outlook 2007 sent
folder. Word does not return any error messages, and the count in the
'Preview Results' section of the ribbon remains at 600. I can scroll thru
all 600.

I cannot determine why some are not sent. It seems random - the same
recipients are not skipped from one time to the next. If I try a smaller
list of 100 or so, about 1/3 are not sent. Only when I get down to less than
30 does it send them all.

What am I missing?

(Windows XP, in case that's a clue)

Thanks in advance.
Cris

Do you perhaps have a virus scanner installed that integrates with Outlook?
Disable this integration and try again.
See http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Cris" <(E-Mail Removed)> wrote in message
news:6C87588B-73E6-47D0-AD09-(E-Mail Removed)...
> When I perform a mail merge in Word 2007, Word correctly identifies 600
> email
> recipients - no duplicates, no validation errors. Upon sending, only 420
> emails are actually sent. Count is based on emails in Outlook 2007 sent
> folder. Word does not return any error messages, and the count in the
> 'Preview Results' section of the ribbon remains at 600. I can scroll
> thru
> all 600.
>
> I cannot determine why some are not sent. It seems random - the same
> recipients are not skipped from one time to the next. If I try a smaller
> list of 100 or so, about 1/3 are not sent. Only when I get down to less
> than
> 30 does it send them all.
>
> What am I missing?
>
> (Windows XP, in case that's a clue)
>
> Thanks in advance.
> Cris

Does word report only 420 were sent or do you see this in the sent folder?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-(E-Mail Removed)

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"Cris" <(E-Mail Removed)> wrote in message
news:6C87588B-73E6-47D0-AD09-(E-Mail Removed)...
> When I perform a mail merge in Word 2007, Word correctly identifies 600
> email
> recipients - no duplicates, no validation errors. Upon sending, only 420
> emails are actually sent. Count is based on emails in Outlook 2007 sent
> folder. Word does not return any error messages, and the count in the
> 'Preview Results' section of the ribbon remains at 600. I can scroll
> thru
> all 600.
>
> I cannot determine why some are not sent. It seems random - the same
> recipients are not skipped from one time to the next. If I try a smaller
> list of 100 or so, about 1/3 are not sent. Only when I get down to less
> than
> 30 does it send them all.
>
> What am I missing?
>
> (Windows XP, in case that's a clue)
>
> Thanks in advance.
> Cris

Thanks for the suggestion. I could not find one on my system. I also
verified with my IT folks that we do not have any type of virus scanner
integrated with Outlook. Although, I'm not sure that they would tell me if
they hid one somewhere - maybe I shouldn't have told them I was looking for
one to disable...

"Roady [MVP]" wrote:

> Do you perhaps have a virus scanner installed that integrates with Outlook?
> Disable this integration and try again.
> See http://www.msoutlook.info/question/20
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "Cris" <(E-Mail Removed)> wrote in message
> news:6C87588B-73E6-47D0-AD09-(E-Mail Removed)...
> > When I perform a mail merge in Word 2007, Word correctly identifies 600
> > email
> > recipients - no duplicates, no validation errors. Upon sending, only 420
> > emails are actually sent. Count is based on emails in Outlook 2007 sent
> > folder. Word does not return any error messages, and the count in the
> > 'Preview Results' section of the ribbon remains at 600. I can scroll
> > thru
> > all 600.
> >
> > I cannot determine why some are not sent. It seems random - the same
> > recipients are not skipped from one time to the next. If I try a smaller
> > list of 100 or so, about 1/3 are not sent. Only when I get down to less
> > than
> > 30 does it send them all.
> >
> > What am I missing?
> >
> > (Windows XP, in case that's a clue)
> >
> > Thanks in advance.
> > Cris
>
>

Word lists the original 600. It's only by looking at sent mail that I
discovered that there were only 420 actually sent.

"Diane Poremsky [MVP]" wrote:

> Does word report only 420 were sent or do you see this in the sent folder?
>
> --
> Diane Poremsky [MVP - Outlook]
> Outlook Tips: http://www.outlook-tips.net/
> Outlook & Exchange Solutions Center: http://www.slipstick.com
>
> Outlook Tips by email:
> mailto:dailytips-subscribe-(E-Mail Removed)
>
> EMO - a weekly newsletter about Outlook and Exchange:
> mailto:EMO-NEWSLETTER-SUBSCRIBE-(E-Mail Removed)
>
> You can access this newsgroup by visiting
> http://www.microsoft.com/office/comm...s/default.mspx or point your
> newsreader to msnews.microsoft.com.
>
>
> "Cris" <(E-Mail Removed)> wrote in message
> news:6C87588B-73E6-47D0-AD09-(E-Mail Removed)...
> > When I perform a mail merge in Word 2007, Word correctly identifies 600
> > email
> > recipients - no duplicates, no validation errors. Upon sending, only 420
> > emails are actually sent. Count is based on emails in Outlook 2007 sent
> > folder. Word does not return any error messages, and the count in the
> > 'Preview Results' section of the ribbon remains at 600. I can scroll
> > thru
> > all 600.
> >
> > I cannot determine why some are not sent. It seems random - the same
> > recipients are not skipped from one time to the next. If I try a smaller
> > list of 100 or so, about 1/3 are not sent. Only when I get down to less
> > than
> > 30 does it send them all.
> >
> > What am I missing?
> >
> > (Windows XP, in case that's a clue)
> >
> > Thanks in advance.
> > Cris
>
>

I should clarify - we do use Zone Alarm, but the Outbound mail protection is
turned off.

"Cris" wrote:

> Thanks for the suggestion. I could not find one on my system. I also
> verified with my IT folks that we do not have any type of virus scanner
> integrated with Outlook. Although, I'm not sure that they would tell me if
> they hid one somewhere - maybe I shouldn't have told them I was looking for
> one to disable...
>
> "Roady [MVP]" wrote:
>
> > Do you perhaps have a virus scanner installed that integrates with Outlook?
> > Disable this integration and try again.
> > See http://www.msoutlook.info/question/20
> >
> > --
> > Robert Sparnaaij [MVP-Outlook]
> > Coauthor, Configuring Microsoft Outlook 2003
> > http://www.howto-outlook.com/
> > Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >
> > http://www.msoutlook.info/
> > Real World Questions, Real World Answers
> >
> > -----
> >
> > "Cris" <(E-Mail Removed)> wrote in message
> > news:6C87588B-73E6-47D0-AD09-(E-Mail Removed)...
> > > When I perform a mail merge in Word 2007, Word correctly identifies 600
> > > email
> > > recipients - no duplicates, no validation errors. Upon sending, only 420
> > > emails are actually sent. Count is based on emails in Outlook 2007 sent
> > > folder. Word does not return any error messages, and the count in the
> > > 'Preview Results' section of the ribbon remains at 600. I can scroll
> > > thru
> > > all 600.
> > >
> > > I cannot determine why some are not sent. It seems random - the same
> > > recipients are not skipped from one time to the next. If I try a smaller
> > > list of 100 or so, about 1/3 are not sent. Only when I get down to less
> > > than
> > > 30 does it send them all.
> > >
> > > What am I missing?
> > >
> > > (Windows XP, in case that's a clue)
> > >
> > > Thanks in advance.
> > > Cris
> >
> >