I have Win XP Home on my laptop and as a result f being
hit by spyware programs I decided to install Norton
Internet Security 2003. It was nearly at the end of the
install when the computer stopped responding. I left it
half an hour and nothing had changed so I powered off.
On restart, the login screen appeared and I clicked on my
username, nothing happened. Thinking it had crashed
again, I restarted and the same thing happened. I tried
to access the computer through safe mode, and that was
fine, I got straight in and ran a virus scan as Norton
had completed the install. However as I cannot access
the net through safe mode, I couldn't update the virus
definitions.
I found nothing and ran Adaware to see if there were any
spyware programs on there. This found nothing, but as I
had run a check just before installing Norton, I thought
that I should restore the quarantined files in case that
had caused the problem.
I tried starting Windows normally again, and this time
left it for 2 hours before I had got to the point where
the taskbar and all icons had appeared. After about
another half an hour of waiting, I got task manager up to
see if there was a process eating up the computers
processing capabilities. Only 1% of CPU was being used
and only 156MB out of 512MB RAM was being used.
I tried to access the internet, but had no response from
IE6 after another 2 hours of waiting. Also tried to open
Control Panel, but this just sat on the control panel
window, searching for components (i.e. the searchlight
icon) At this point was seriously annoyed, and it was 3
in the morning, so went to bed.
Does anyone have any idea what is causing this?
Is it Norton? I am going to uninstall it tonight to see
if that makes a difference.
Any comments will be VERY much appreciated.
Cheers
Richard

>-----Original Message-----
>I have Win XP Home on my laptop and as a result f being
>hit by spyware programs I decided to install Norton
>Internet Security 2003. It was nearly at the end of the
>install when the computer stopped responding. I left it
>half an hour and nothing had changed so I powered off.
>On restart, the login screen appeared and I clicked on
my
>username, nothing happened. Thinking it had crashed
>again, I restarted and the same thing happened. I tried
>to access the computer through safe mode, and that was
>fine, I got straight in and ran a virus scan as Norton
>had completed the install. However as I cannot access
>the net through safe mode, I couldn't update the virus
>definitions.
>I found nothing and ran Adaware to see if there were any
>spyware programs on there. This found nothing, but as I
>had run a check just before installing Norton, I thought
>that I should restore the quarantined files in case that
>had caused the problem.
>I tried starting Windows normally again, and this time
>left it for 2 hours before I had got to the point where
>the taskbar and all icons had appeared. After about
>another half an hour of waiting, I got task manager up
to
>see if there was a process eating up the computers
>processing capabilities. Only 1% of CPU was being used
>and only 156MB out of 512MB RAM was being used.
>I tried to access the internet, but had no response from
>IE6 after another 2 hours of waiting. Also tried to
open
>Control Panel, but this just sat on the control panel
>window, searching for components (i.e. the searchlight
>icon) At this point was seriously annoyed, and it was 3
>in the morning, so went to bed.
>Does anyone have any idea what is causing this?
>Is it Norton? I am going to uninstall it tonight to see
>if that makes a difference.
>Any comments will be VERY much appreciated.
>Cheers
>Richard
>
>.Richard, I would be going for the uninstall and
reinstall myself. Since your install resulted that your
computer stopped responding. I find Norton to be
notorious when any little thing isn't quite right on a
install. I have System Works My self but even Antivirus
alone can be a bugger. I always clean house of anything
left around in my computer once I uninstall it from
add/remove. There are files all over(Some under
Symantec), even Registry for me, Then I reinstall.
My two cents , good luck.

have u messed about with anything in the bios? i think i would try to repair
the windows installation using the installation cd. also you could try to
goto your control panel-> system->hardware-> device manager and see if any
hardware is having any conflicts. maybe thats something that could be
causing the problem.

"Rich Green" <(E-Mail Removed)> wrote in message
news:0ff501c42619$1f11e1c0$(E-Mail Removed)...
> I have Win XP Home on my laptop and as a result f being
> hit by spyware programs I decided to install Norton
> Internet Security 2003. It was nearly at the end of the
> install when the computer stopped responding. I left it
> half an hour and nothing had changed so I powered off.
> On restart, the login screen appeared and I clicked on my
> username, nothing happened. Thinking it had crashed
> again, I restarted and the same thing happened. I tried
> to access the computer through safe mode, and that was
> fine, I got straight in and ran a virus scan as Norton
> had completed the install. However as I cannot access
> the net through safe mode, I couldn't update the virus
> definitions.
> I found nothing and ran Adaware to see if there were any
> spyware programs on there. This found nothing, but as I
> had run a check just before installing Norton, I thought
> that I should restore the quarantined files in case that
> had caused the problem.
> I tried starting Windows normally again, and this time
> left it for 2 hours before I had got to the point where
> the taskbar and all icons had appeared. After about
> another half an hour of waiting, I got task manager up to
> see if there was a process eating up the computers
> processing capabilities. Only 1% of CPU was being used
> and only 156MB out of 512MB RAM was being used.
> I tried to access the internet, but had no response from
> IE6 after another 2 hours of waiting. Also tried to open
> Control Panel, but this just sat on the control panel
> window, searching for components (i.e. the searchlight
> icon) At this point was seriously annoyed, and it was 3
> in the morning, so went to bed.
> Does anyone have any idea what is causing this?
> Is it Norton? I am going to uninstall it tonight to see
> if that makes a difference.
> Any comments will be VERY much appreciated.
> Cheers
> Richard
>

I will try uninstalling Norton first, and if that doesn't
work I might try repairing as you suggest Maximus.
I haven't done anything with the bios, I've only had the
laptop for 3 weeks!
Thanks for the tips....if anyone else has any ideas, I'd
love to hear them!

Richard

Hi Richard,
Uh Oh, only had the laptop for three weeks, huh? In all
probability it came with Norton Anti-virus 2004
installed. You have tried to install version 2003 of
Norton Internet Security, which contains Anti-virus,
over the 2004 version of Anti-virus, if I'm not mistaken.

Our experience with Norton is that you must clean out all
vestiges of prior installations of Norton before
installing newer versions. Yours turned out to be a
backward installation.

We recently had good luck using the removal tools (one
for anti-virus and one for firewall) that Symantec
provides on their website. After that use, we
successfully installed Norton Internet Security 2004.

Please go here, see what they have to offer and be sure
to read all of the material before you take any action.

http://tinyurl.com/398sk

http://tinyurl.com/2kssb

http://tinyurl.com/2bpt9

Good luck!


>-----Original Message-----
>I have Win XP Home on my laptop and as a result f being
>hit by spyware programs I decided to install Norton
>Internet Security 2003. It was nearly at the end of the
>install when the computer stopped responding. I left it
>half an hour and nothing had changed so I powered off.
>On restart, the login screen appeared and I clicked on
my
>username, nothing happened. Thinking it had crashed
>again, I restarted and the same thing happened. I tried
>to access the computer through safe mode, and that was
>fine, I got straight in and ran a virus scan as Norton
>had completed the install. However as I cannot access
>the net through safe mode, I couldn't update the virus
>definitions.
>I found nothing and ran Adaware to see if there were any
>spyware programs on there. This found nothing, but as I
>had run a check just before installing Norton, I thought
>that I should restore the quarantined files in case that
>had caused the problem.
>I tried starting Windows normally again, and this time
>left it for 2 hours before I had got to the point where
>the taskbar and all icons had appeared. After about
>another half an hour of waiting, I got task manager up
to
>see if there was a process eating up the computers
>processing capabilities. Only 1% of CPU was being used
>and only 156MB out of 512MB RAM was being used.
>I tried to access the internet, but had no response from
>IE6 after another 2 hours of waiting. Also tried to
open
>Control Panel, but this just sat on the control panel
>window, searching for components (i.e. the searchlight
>icon) At this point was seriously annoyed, and it was 3
>in the morning, so went to bed.
>Does anyone have any idea what is causing this?
>Is it Norton? I am going to uninstall it tonight to see
>if that makes a difference.
>Any comments will be VERY much appreciated.
>Cheers
>Richard
>
>.
>

Hi all,

Thanks for the advice. I didn't have another version of
Norton on there, but managed to remove it in Safe Mode
with the removal tool. I wish Microsoft would allow you
to access a CD from Safe Mode! Had to go through DOS
prompt to copy them across. Ran both removal tools for
Antivirus and I.S. and then rebooted. Went straight back
in to the login screen as normal. Am now sticking with
etrust that came with the system, at least until the free
license runs out!
Cheers for all the help

Rich

>-----Original Message-----
>Hi Richard,
>Uh Oh, only had the laptop for three weeks, huh? In all
>probability it came with Norton Anti-virus 2004
>installed. You have tried to install version 2003 of
>Norton Internet Security, which contains Anti-virus,
>over the 2004 version of Anti-virus, if I'm not mistaken.
>
>Our experience with Norton is that you must clean out
all
>vestiges of prior installations of Norton before
>installing newer versions. Yours turned out to be a
>backward installation.
>
>We recently had good luck using the removal tools (one
>for anti-virus and one for firewall) that Symantec
>provides on their website. After that use, we
>successfully installed Norton Internet Security 2004.
>
>Please go here, see what they have to offer and be sure
>to read all of the material before you take any action.
>
>http://tinyurl.com/398sk
>
>http://tinyurl.com/2kssb
>
>http://tinyurl.com/2bpt9
>
>Good luck!
>
>
>>-----Original Message-----
>>I have Win XP Home on my laptop and as a result f being
>>hit by spyware programs I decided to install Norton
>>Internet Security 2003. It was nearly at the end of
the
>>install when the computer stopped responding. I left
it
>>half an hour and nothing had changed so I powered off.
>>On restart, the login screen appeared and I clicked on
>my
>>username, nothing happened. Thinking it had crashed
>>again, I restarted and the same thing happened. I
tried
>>to access the computer through safe mode, and that was
>>fine, I got straight in and ran a virus scan as Norton
>>had completed the install. However as I cannot access
>>the net through safe mode, I couldn't update the virus
>>definitions.
>>I found nothing and ran Adaware to see if there were
any
>>spyware programs on there. This found nothing, but as
I
>>had run a check just before installing Norton, I
thought
>>that I should restore the quarantined files in case
that
>>had caused the problem.
>>I tried starting Windows normally again, and this time
>>left it for 2 hours before I had got to the point where
>>the taskbar and all icons had appeared. After about
>>another half an hour of waiting, I got task manager up
>to
>>see if there was a process eating up the computers
>>processing capabilities. Only 1% of CPU was being used
>>and only 156MB out of 512MB RAM was being used.
>>I tried to access the internet, but had no response
from
>>IE6 after another 2 hours of waiting. Also tried to
>open
>>Control Panel, but this just sat on the control panel
>>window, searching for components (i.e. the searchlight
>>icon) At this point was seriously annoyed, and it was
3
>>in the morning, so went to bed.
>>Does anyone have any idea what is causing this?
>>Is it Norton? I am going to uninstall it tonight to
see
>>if that makes a difference.
>>Any comments will be VERY much appreciated.
>>Cheers
>>Richard
>>
>>.
>>
>.
>

Thanks for the feedback. Happy computing!

>-----Original Message-----
>Hi all,
>
>Thanks for the advice. I didn't have another version of
>Norton on there, but managed to remove it in Safe Mode
>with the removal tool. I wish Microsoft would allow you
>to access a CD from Safe Mode! Had to go through DOS
>prompt to copy them across. Ran both removal tools for
>Antivirus and I.S. and then rebooted. Went straight
back
>in to the login screen as normal. Am now sticking with
>etrust that came with the system, at least until the
free
>license runs out!
>Cheers for all the help
>
>Rich
>
>>-----Original Message-----
>>Hi Richard,
>>Uh Oh, only had the laptop for three weeks, huh? In
all
>>probability it came with Norton Anti-virus 2004
>>installed. You have tried to install version 2003 of
>>Norton Internet Security, which contains Anti-virus,
>>over the 2004 version of Anti-virus, if I'm not
mistaken.
>>
>>Our experience with Norton is that you must clean out
>all
>>vestiges of prior installations of Norton before
>>installing newer versions. Yours turned out to be a
>>backward installation.
>>
>>We recently had good luck using the removal tools (one
>>for anti-virus and one for firewall) that Symantec
>>provides on their website. After that use, we
>>successfully installed Norton Internet Security 2004.
>>
>>Please go here, see what they have to offer and be sure
>>to read all of the material before you take any action.
>>
>>http://tinyurl.com/398sk
>>
>>http://tinyurl.com/2kssb
>>
>>http://tinyurl.com/2bpt9
>>
>>Good luck!
>>
>>
>>>-----Original Message-----
>>>I have Win XP Home on my laptop and as a result f
being
>>>hit by spyware programs I decided to install Norton
>>>Internet Security 2003. It was nearly at the end of
>the
>>>install when the computer stopped responding. I left
>it
>>>half an hour and nothing had changed so I powered off.
>>>On restart, the login screen appeared and I clicked on
>>my
>>>username, nothing happened. Thinking it had crashed
>>>again, I restarted and the same thing happened. I
>tried
>>>to access the computer through safe mode, and that was
>>>fine, I got straight in and ran a virus scan as Norton
>>>had completed the install. However as I cannot access
>>>the net through safe mode, I couldn't update the virus
>>>definitions.
>>>I found nothing and ran Adaware to see if there were
>any
>>>spyware programs on there. This found nothing, but as
>I
>>>had run a check just before installing Norton, I
>thought
>>>that I should restore the quarantined files in case
>that
>>>had caused the problem.
>>>I tried starting Windows normally again, and this time
>>>left it for 2 hours before I had got to the point
where
>>>the taskbar and all icons had appeared. After about
>>>another half an hour of waiting, I got task manager up
>>to
>>>see if there was a process eating up the computers
>>>processing capabilities. Only 1% of CPU was being
used
>>>and only 156MB out of 512MB RAM was being used.
>>>I tried to access the internet, but had no response
>from
>>>IE6 after another 2 hours of waiting. Also tried to
>>open
>>>Control Panel, but this just sat on the control panel
>>>window, searching for components (i.e. the searchlight
>>>icon) At this point was seriously annoyed, and it was
>3
>>>in the morning, so went to bed.
>>>Does anyone have any idea what is causing this?
>>>Is it Norton? I am going to uninstall it tonight to
>see
>>>if that makes a difference.
>>>Any comments will be VERY much appreciated.
>>>Cheers
>>>Richard
>>>
>>>.
>>>
>>.
>>
>.
>