I have 2 hard disk drives connected to a Promise Ultra IDE card. Two days
ago I started getting errors and when I looked in My Computer neither drive
shows up. They are both present in Device Manager, both showing up as
present and saying "This device is working properly" in their "Device
Properties" dialog. They also show up at boot up. Any ideas why I cannot
access them in Windows (Windows XP home edition, service pack 2)

Thank you
--
Cliff Vanderpool

I should also add that I have disconnected the drives from the IDE
controller card and plugged them directly into the IDE plug on the
motherboard with the same results. They show up at boot and in device
manager but not as drives in "My Computer" or anywhere that I can access
them.

Thanks again.

>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two days
>ago I started getting errors and when I looked in My Computer neither drive
>shows up. They are both present in Device Manager, both showing up as
>present and saying "This device is working properly" in their "Device
>Properties" dialog. They also show up at boot up. Any ideas why I cannot
>access them in Windows (Windows XP home edition, service pack 2)
>
> Thank you
> --
> Cliff Vanderpool
>
>

"Cliff V" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two days
>>ago I started getting errors and when I looked in My Computer neither
>>drive shows up. They are both present in Device Manager, both showing up
>>as present and saying "This device is working properly" in their "Device
>>Properties" dialog. They also show up at boot up. Any ideas why I cannot
>>access them in Windows (Windows XP home edition, service pack 2)
>>
>> Thank you
>> --
>> Cliff Vanderpool


(He later adds...)
>I should also add that I have disconnected the drives from the IDE
>controller card and plugged them directly into the IDE plug on the
>motherboard with the same results. They show up at boot and in device
>manager but not as drives in "My Computer" or anywhere that I can access
>them.
>
> Thanks again.


Cliff:
Are the drives listed in Disk Management (Start > right-click My Computer >
Manage > Computer Management > Disk Management)? If so, are drive letters
assigned to each? If not, can you use DM to do so?
Anna

They do not show up in the upper window where my main drive is, it shows the
two partitions on C drive.
In the bottom window they show up as "Disk 1" and "Disk 2" with a red
circle, with a white line through it, to the left of this.
Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
Unknown 38.16 GB Not Initialized"
In the white box to the right of this it says "114.49 GB Unallocated & 38.16
GB Unallocated".
I can right click on them and chose "Initialize disk" but this does not do
anything.

Cliff

"Anna" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
> "Cliff V" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two days
>>>ago I started getting errors and when I looked in My Computer neither
>>>drive shows up. They are both present in Device Manager, both showing up
>>>as present and saying "This device is working properly" in their "Device
>>>Properties" dialog. They also show up at boot up. Any ideas why I cannot
>>>access them in Windows (Windows XP home edition, service pack 2)
>>>
>>> Thank you
>>> --
>>> Cliff Vanderpool
>
>
> (He later adds...)
>>I should also add that I have disconnected the drives from the IDE
>>controller card and plugged them directly into the IDE plug on the
>>motherboard with the same results. They show up at boot and in device
>>manager but not as drives in "My Computer" or anywhere that I can access
>>them.
>>
>> Thanks again.
>
>
> Cliff:
> Are the drives listed in Disk Management (Start > right-click My Computer
> > Manage > Computer Management > Disk Management)? If so, are drive
> letters assigned to each? If not, can you use DM to do so?
> Anna
>

>> "Cliff V" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>
>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>days ago I started getting errors and when I looked in My Computer
>>>>neither drive shows up. They are both present in Device Manager, both
>>>>showing up as present and saying "This device is working properly" in
>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>service pack 2)
>>>>
>>>> Thank you
>>>> --
>>>> Cliff Vanderpool
>>
>>
>> (He later adds...)
>>>I should also add that I have disconnected the drives from the IDE
>>>controller card and plugged them directly into the IDE plug on the
>>>motherboard with the same results. They show up at boot and in device
>>>manager but not as drives in "My Computer" or anywhere that I can access
>>>them.
>>>
>>> Thanks again.


> "Anna" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Cliff:
>> Are the drives listed in Disk Management (Start > right-click My
>> Computer Manage > Computer Management > Disk Management)? If so, are
>> drive letters assigned to each? If not, can you use DM to do so?
>> Anna


"Cliff V" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...> They do not show up in the
upper window where my main drive is, it shows the
> two partitions on C drive.
> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
> circle, with a white line through it, to the left of this.
> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
> Unknown 38.16 GB Not Initialized"
> In the white box to the right of this it says "114.49 GB Unallocated &
> 38.16 GB Unallocated".
> I can right click on them and chose "Initialize disk" but this does not do
> anything.
>
> Cliff


Cliff:
The information you're receiving in DM indicates the OS sees those drives as
unpartitioned & unformatted. I realize this sounds far-fetched, but is there
any possibility that somehow, inadvertently, you deleted the partitions on
those two drives? Perhaps accidentally through a reinstall process of your
OS on your boot drive?
Anna

Anna, I am sure I have not deleted any info on them. I did replace the IDE
cable because it was showing some wear. Possibly shorted out and erased some
info? I am guessing I need to go to a DOS prompt to reformat and repartition
these drives. I hate to lose all the data I have on them.

--
Cliff Vanderpool
Lions Automotive Upholstery
8606 G St Omaha NE 68127
402-331-5466
Mon thru Fri, 8 to 5
(E-Mail Removed)
www.lionsauto.com
"Anna" <(E-Mail Removed)> wrote in message
news:eAs%(E-Mail Removed)...
>
>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>
>>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>>days ago I started getting errors and when I looked in My Computer
>>>>>neither drive shows up. They are both present in Device Manager, both
>>>>>showing up as present and saying "This device is working properly" in
>>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>>service pack 2)
>>>>>
>>>>> Thank you
>>>>> --
>>>>> Cliff Vanderpool
>>>
>>>
>>> (He later adds...)
>>>>I should also add that I have disconnected the drives from the IDE
>>>>controller card and plugged them directly into the IDE plug on the
>>>>motherboard with the same results. They show up at boot and in device
>>>>manager but not as drives in "My Computer" or anywhere that I can access
>>>>them.
>>>>
>>>> Thanks again.
>
>
>> "Anna" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Cliff:
>>> Are the drives listed in Disk Management (Start > right-click My
>>> Computer Manage > Computer Management > Disk Management)? If so, are
>>> drive letters assigned to each? If not, can you use DM to do so?
>>> Anna
>
>
> "Cliff V" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...> They do not show up in the
> upper window where my main drive is, it shows the
>> two partitions on C drive.
>> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
>> circle, with a white line through it, to the left of this.
>> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
>> Unknown 38.16 GB Not Initialized"
>> In the white box to the right of this it says "114.49 GB Unallocated &
>> 38.16 GB Unallocated".
>> I can right click on them and chose "Initialize disk" but this does not
>> do anything.
>>
>> Cliff
>
>
> Cliff:
> The information you're receiving in DM indicates the OS sees those drives
> as unpartitioned & unformatted. I realize this sounds far-fetched, but is
> there any possibility that somehow, inadvertently, you deleted the
> partitions on those two drives? Perhaps accidentally through a reinstall
> process of your OS on your boot drive?
> Anna
>
>
>

How do I go about reformatting/partitioning these drives. I hate to sound
stupid, but it has been a long time since I had to do anything like that.
Used to doing it at a command prompt, can it be done in Windows?

--
Cliff Vanderpool
Lions Automotive Upholstery
8606 G St Omaha NE 68127
402-331-5466
Mon thru Fri, 8 to 5
(E-Mail Removed)
www.lionsauto.com
"Anna" <(E-Mail Removed)> wrote in message
news:eAs%(E-Mail Removed)...
>
>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>
>>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>>days ago I started getting errors and when I looked in My Computer
>>>>>neither drive shows up. They are both present in Device Manager, both
>>>>>showing up as present and saying "This device is working properly" in
>>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>>service pack 2)
>>>>>
>>>>> Thank you
>>>>> --
>>>>> Cliff Vanderpool
>>>
>>>
>>> (He later adds...)
>>>>I should also add that I have disconnected the drives from the IDE
>>>>controller card and plugged them directly into the IDE plug on the
>>>>motherboard with the same results. They show up at boot and in device
>>>>manager but not as drives in "My Computer" or anywhere that I can access
>>>>them.
>>>>
>>>> Thanks again.
>
>
>> "Anna" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Cliff:
>>> Are the drives listed in Disk Management (Start > right-click My
>>> Computer Manage > Computer Management > Disk Management)? If so, are
>>> drive letters assigned to each? If not, can you use DM to do so?
>>> Anna
>
>
> "Cliff V" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...> They do not show up in the
> upper window where my main drive is, it shows the
>> two partitions on C drive.
>> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
>> circle, with a white line through it, to the left of this.
>> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
>> Unknown 38.16 GB Not Initialized"
>> In the white box to the right of this it says "114.49 GB Unallocated &
>> 38.16 GB Unallocated".
>> I can right click on them and chose "Initialize disk" but this does not
>> do anything.
>>
>> Cliff
>
>
> Cliff:
> The information you're receiving in DM indicates the OS sees those drives
> as unpartitioned & unformatted. I realize this sounds far-fetched, but is
> there any possibility that somehow, inadvertently, you deleted the
> partitions on those two drives? Perhaps accidentally through a reinstall
> process of your OS on your boot drive?
> Anna
>
>
>

I am doing some more reading, and it looks like I need to initialize these
disks before they can be used, but when I click on "Initialize Disk" nothing
happens.


"Anna" <(E-Mail Removed)> wrote in message
news:eAs%(E-Mail Removed)...
>
>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>
>>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>>days ago I started getting errors and when I looked in My Computer
>>>>>neither drive shows up. They are both present in Device Manager, both
>>>>>showing up as present and saying "This device is working properly" in
>>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>>service pack 2)
>>>>>
>>>>> Thank you
>>>>> --
>>>>> Cliff Vanderpool
>>>
>>>
>>> (He later adds...)
>>>>I should also add that I have disconnected the drives from the IDE
>>>>controller card and plugged them directly into the IDE plug on the
>>>>motherboard with the same results. They show up at boot and in device
>>>>manager but not as drives in "My Computer" or anywhere that I can access
>>>>them.
>>>>
>>>> Thanks again.
>
>
>> "Anna" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Cliff:
>>> Are the drives listed in Disk Management (Start > right-click My
>>> Computer Manage > Computer Management > Disk Management)? If so, are
>>> drive letters assigned to each? If not, can you use DM to do so?
>>> Anna
>
>
> "Cliff V" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...> They do not show up in the
> upper window where my main drive is, it shows the
>> two partitions on C drive.
>> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
>> circle, with a white line through it, to the left of this.
>> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
>> Unknown 38.16 GB Not Initialized"
>> In the white box to the right of this it says "114.49 GB Unallocated &
>> 38.16 GB Unallocated".
>> I can right click on them and chose "Initialize disk" but this does not
>> do anything.
>>
>> Cliff
>
>
> Cliff:
> The information you're receiving in DM indicates the OS sees those drives
> as unpartitioned & unformatted. I realize this sounds far-fetched, but is
> there any possibility that somehow, inadvertently, you deleted the
> partitions on those two drives? Perhaps accidentally through a reinstall
> process of your OS on your boot drive?
> Anna
>
>
>

>>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>
>>>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>>>days ago I started getting errors and when I looked in My Computer
>>>>>>neither drive shows up. They are both present in Device Manager, both
>>>>>>showing up as present and saying "This device is working properly" in
>>>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>>>service pack 2)
>>>>>>
>>>>>> Thank you
>>>>>> --
>>>>>> Cliff Vanderpool
>>>>
>>>>
>>>> (He later adds...)
>>>>>I should also add that I have disconnected the drives from the IDE
>>>>>controller card and plugged them directly into the IDE plug on the
>>>>>motherboard with the same results. They show up at boot and in device
>>>>>manager but not as drives in "My Computer" or anywhere that I can
>>>>>access them.
>>>>>
>>>>> Thanks again.


>>> "Anna" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Cliff:
>>>> Are the drives listed in Disk Management (Start > right-click My
>>>> Computer Manage > Computer Management > Disk Management)? If so, are
>>>> drive letters assigned to each? If not, can you use DM to do so?
>>>> Anna


>> "Cliff V" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...> They do not show up in the
>> upper window where my main drive is, it shows the
>>> two partitions on C drive.
>>> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
>>> circle, with a white line through it, to the left of this.
>>> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized &
>>> Unknown 38.16 GB Not Initialized"
>>> In the white box to the right of this it says "114.49 GB Unallocated &
>>> 38.16 GB Unallocated".
>>> I can right click on them and chose "Initialize disk" but this does not
>>> do anything.
>>>
>>> Cliff


> "Anna" <(E-Mail Removed)> wrote in message
> news:eAs%(E-Mail Removed)...
>> Cliff:
>> The information you're receiving in DM indicates the OS sees those drives
>> >> as unpartitioned & unformatted. I realize this sounds far-fetched, but
>> is there any possibility that somehow, inadvertently, you deleted the
>> partitions on those two drives? Perhaps accidentally through a reinstall
>> process of your OS on your boot drive?
>> Anna


"Cliff V" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>I am doing some more reading, and it looks like I need to initialize these
>disks before they can be used, but when I click on "Initialize Disk"
>nothing happens.


Cliff:
I trust you understand that by "initializing" a hard drive, this is a
prelude for the OS to undertake the subsequent partitioning & formatting of
the drive. For example, a brand-new HD needs to be initialized before it can
be partitioned/formatted. When the system detects no partitions and, of
course, no data on the HD, it calls for "initializing" the drive. I just
wanted to make sure you understand that.
Anna

Thanks for that heads-up. I do understand that I would be partitioning &
formatting the drives at this point. The problem is that even when I try to
initialize them, nothing happens. Other then in device manager and the
administrative area you pointed me to, I can not see the drives. I thought
they would show up in "My Computer" but would be unaccessable until I format
and partition them. That is not the case. I can't find them anywhere that I
can work with them.

"Anna" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>
>>>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>>
>>>>>>>I have 2 hard disk drives connected to a Promise Ultra IDE card. Two
>>>>>>>days ago I started getting errors and when I looked in My Computer
>>>>>>>neither drive shows up. They are both present in Device Manager, both
>>>>>>>showing up as present and saying "This device is working properly" in
>>>>>>>their "Device Properties" dialog. They also show up at boot up. Any
>>>>>>>ideas why I cannot access them in Windows (Windows XP home edition,
>>>>>>>service pack 2)
>>>>>>>
>>>>>>> Thank you
>>>>>>> --
>>>>>>> Cliff Vanderpool
>>>>>
>>>>>
>>>>> (He later adds...)
>>>>>>I should also add that I have disconnected the drives from the IDE
>>>>>>controller card and plugged them directly into the IDE plug on the
>>>>>>motherboard with the same results. They show up at boot and in device
>>>>>>manager but not as drives in "My Computer" or anywhere that I can
>>>>>>access them.
>>>>>>
>>>>>> Thanks again.
>
>
>>>> "Anna" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Cliff:
>>>>> Are the drives listed in Disk Management (Start > right-click My
>>>>> Computer Manage > Computer Management > Disk Management)? If so, are
>>>>> drive letters assigned to each? If not, can you use DM to do so?
>>>>> Anna
>
>
>>> "Cliff V" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...> They do not show up in
>>> the upper window where my main drive is, it shows the
>>>> two partitions on C drive.
>>>> In the bottom window they show up as "Disk 1" and "Disk 2" with a red
>>>> circle, with a white line through it, to the left of this.
>>>> Under the "Disk 1 & Disk 2" it says "Unknown 114.49 GB Not Initialized
>>>> & Unknown 38.16 GB Not Initialized"
>>>> In the white box to the right of this it says "114.49 GB Unallocated &
>>>> 38.16 GB Unallocated".
>>>> I can right click on them and chose "Initialize disk" but this does not
>>>> do anything.
>>>>
>>>> Cliff
>
>
>> "Anna" <(E-Mail Removed)> wrote in message
>> news:eAs%(E-Mail Removed)...
>>> Cliff:
>>> The information you're receiving in DM indicates the OS sees those
>>> drives >> as unpartitioned & unformatted. I realize this sounds
>>> far-fetched, but is there any possibility that somehow, inadvertently,
>>> you deleted the partitions on those two drives? Perhaps accidentally
>>> through a reinstall process of your OS on your boot drive?
>>> Anna
>
>
> "Cliff V" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>>I am doing some more reading, and it looks like I need to initialize these
>>disks before they can be used, but when I click on "Initialize Disk"
>>nothing happens.
>
>
> Cliff:
> I trust you understand that by "initializing" a hard drive, this is a
> prelude for the OS to undertake the subsequent partitioning & formatting
> of the drive. For example, a brand-new HD needs to be initialized before
> it can be partitioned/formatted. When the system detects no partitions
> and, of course, no data on the HD, it calls for "initializing" the drive.
> I just wanted to make sure you understand that.
> Anna
>
>