My problem just starting 2 days ago.
I am getting an error upon opening up my outlook. It reads: WMS Idle:
outlook.exe - bad image The application or DLL c:\programs~\AVG........is
not a valid windows image.
The other error that I am getting is when I want to create a new email or
reply to an exsisting email. I get this message:
Microsoft Word is set to be your e-mail editor, However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook e-mail editor will be used instead.

The program still opens up and functions but it's these messages that worry
me.
My MS Word 2003 works fine...always has.

"loves tweets" <loves (E-Mail Removed)> wrote in message
news:6EC4C20D-2C0E-4896-A62A-(E-Mail Removed)...

> My problem just starting 2 days ago.
> I am getting an error upon opening up my outlook. It reads: WMS Idle:
> outlook.exe - bad image The application or DLL c:\programs~\AVG........is
> not a valid windows image.

You had AVG installed and you uninstalled it. It didn't clean up properly
after itself. Try this: with Outlook closed, delete the file extend.dat in
the (usually hidden) Windows XP folder %UserProfile%\Local
Settings\Application Data\Microsoft\Outlook or the Windows Vista folder
%LocalAppData%\Microsoft\Outlook

> The other error that I am getting is when I want to create a new email or
> reply to an exsisting email. I get this message:
> Microsoft Word is set to be your e-mail editor, However, Word is
> unavailable, not installed, or is not the same version as Outlook. The
> Outlook e-mail editor will be used instead.

Two seconds at Google produces this: http://support.microsoft.com/kb/906307
--
Brian Tillman [MVP-Outlook]

well i found that file...it showed file type...video cd movie, but dragged it
into the recycle bin, reboot the computer and opened up outlook and still the
same error.
any other suggestions?

"Brian Tillman [MVP - Outlook]" wrote:

> "loves tweets" <loves (E-Mail Removed)> wrote in message
> news:6EC4C20D-2C0E-4896-A62A-(E-Mail Removed)...
>
> > My problem just starting 2 days ago.
> > I am getting an error upon opening up my outlook. It reads: WMS Idle:
> > outlook.exe - bad image The application or DLL c:\programs~\AVG........is
> > not a valid windows image.
>
> You had AVG installed and you uninstalled it. It didn't clean up properly
> after itself. Try this: with Outlook closed, delete the file extend.dat in
> the (usually hidden) Windows XP folder %UserProfile%\Local
> Settings\Application Data\Microsoft\Outlook or the Windows Vista folder
> %LocalAppData%\Microsoft\Outlook
>
> > The other error that I am getting is when I want to create a new email or
> > reply to an exsisting email. I get this message:
> > Microsoft Word is set to be your e-mail editor, However, Word is
> > unavailable, not installed, or is not the same version as Outlook. The
> > Outlook e-mail editor will be used instead.
>
> Two seconds at Google produces this: http://support.microsoft.com/kb/906307
> --
> Brian Tillman [MVP-Outlook]
>
>

"loves tweets" <(E-Mail Removed)> wrote in message
news:39738054-766C-48BC-9613-(E-Mail Removed)...

> well i found that file...it showed file type...video cd movie, but dragged
> it
> into the recycle bin, reboot the computer and opened up outlook and still
> the
> same error.
> any other suggestions?

Are you comfortable with editing the registry?
--
Brian Tillman [MVP-Outlook]

of course, but i would need step by step instructions for XP

"Brian Tillman [MVP - Outlook]" wrote:

> "loves tweets" <(E-Mail Removed)> wrote in message
> news:39738054-766C-48BC-9613-(E-Mail Removed)...
>
> > well i found that file...it showed file type...video cd movie, but dragged
> > it
> > into the recycle bin, reboot the computer and opened up outlook and still
> > the
> > same error.
> > any other suggestions?
>
> Are you comfortable with editing the registry?
> --
> Brian Tillman [MVP-Outlook]
>
>

I'm in the registry and the only file that starts with AVG is avgdx...which
is avgdiagexfile. Is this the one that needs to be deleted?


"loves tweets" wrote:

> of course, but i would need step by step instructions for XP
>
> "Brian Tillman [MVP - Outlook]" wrote:
>
> > "loves tweets" <(E-Mail Removed)> wrote in message
> > news:39738054-766C-48BC-9613-(E-Mail Removed)...
> >
> > > well i found that file...it showed file type...video cd movie, but dragged
> > > it
> > > into the recycle bin, reboot the computer and opened up outlook and still
> > > the
> > > same error.
> > > any other suggestions?
> >
> > Are you comfortable with editing the registry?
> > --
> > Brian Tillman [MVP-Outlook]
> >
> >

"loves tweets" <(E-Mail Removed)> wrote in message
news:158464EF-1356-403B-8E1E-(E-Mail Removed)...

> I'm in the registry and the only file that starts with AVG is avgdx...which
> is avgdiagexfile. Is this the one that needs to be deleted?

Look in HKCU\Software\Microsoft\Office\11.0\Outlook\Addins,
HKCU\Software\Microsoft\Office\Outlook\Addins, and
HKLM\Software\Microsoft\Office\Outlook\Addins
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]" wrote:

> "loves tweets" <(E-Mail Removed)> wrote in message
> news:158464EF-1356-403B-8E1E-(E-Mail Removed)...
>
> > I'm in the registry and the only file that starts with AVG is avgdx...which
> > is avgdiagexfile. Is this the one that needs to be deleted?
>
> Look in HKCU\Software\Microsoft\Office\11.0\Outlook\Addins,
> HKCU\Software\Microsoft\Office\Outlook\Addins, and
> HKLM\Software\Microsoft\Office\Outlook\Addins
> --
> Brian Tillman [MVP-Outlook]
>

you lost me
>

"loves tweets" <(E-Mail Removed)> wrote in message
news:C3D7FEA2-7B04-43BF-A9D4-(E-Mail Removed)...

> you lost me

I thought you said you knew how to modify the registry.
--
Brian Tillman [MVP-Outlook]

what I did was typed "regedit.exe" in the RUN command and from there selected
the HKEY_CLASSES_ROOT and look there for the "avg" or HKCU as you suggested.
Where did I get lost? If it's too complicated, just tell me and I'll just
forget about it, but if i can learn to fix it, why not? I do appreciate the
help.

"Brian Tillman [MVP - Outlook]" wrote:

> "loves tweets" <(E-Mail Removed)> wrote in message
> news:C3D7FEA2-7B04-43BF-A9D4-(E-Mail Removed)...
>
> > you lost me
>
> I thought you said you knew how to modify the registry.
> --
> Brian Tillman [MVP-Outlook]
>
>