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2 Dell's w/XP that Won't Boot Up

 
 
Paul Calcagno
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      5th Aug 2009
Within the same week I have 2 friends with Dell computers (both are 5-7 year
old desktops running Win XP SP3) that have been running great. All of a
sudden neither will boot up, even if I keep pressing the F8 key upon
startup. For either computer I don't have any system disks. Absolutely
nothing appears on the screen during boot up. One computer shuts itself
down. Forcing either of them down and then re-powering does exactly
nothing. Actually one of them goes into an endless loop of trying to boot
and then shuts itself down. The other never boots at all. A call to Dell in
India on the one that never boots revealed exactly nothing, except the IT
Tech said she thought there was something wrong with the Graphics card after
we tried a few tests (including the RAM, unplugging everything and
re-plugging one at a time). She ended up concluding that the system needed
a new Mother board (???) but frankly her analysis wasn't too credible.
No matter what I've tried I cannot get either computer to come up in Safe
mode. Seems odd, like maybe there's a special virus going around or perhaps
some malware has gotten into the boot sequence.
Anyone have any suggestions for how to get these 2 computers to boot up?
Seems unlikely that both drives crashed. One computer is located in
Tallahassee and the other in Florida.
Anyone know of any viruses that could cause this behavior?
Thanks........................Paul C.


 
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Mark Adams
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      5th Aug 2009


"Paul Calcagno" wrote:

> Within the same week I have 2 friends with Dell computers (both are 5-7 year
> old desktops running Win XP SP3) that have been running great. All of a
> sudden neither will boot up, even if I keep pressing the F8 key upon
> startup. For either computer I don't have any system disks. Absolutely
> nothing appears on the screen during boot up. One computer shuts itself
> down. Forcing either of them down and then re-powering does exactly
> nothing. Actually one of them goes into an endless loop of trying to boot
> and then shuts itself down. The other never boots at all. A call to Dell in
> India on the one that never boots revealed exactly nothing, except the IT
> Tech said she thought there was something wrong with the Graphics card after
> we tried a few tests (including the RAM, unplugging everything and
> re-plugging one at a time). She ended up concluding that the system needed
> a new Mother board (???) but frankly her analysis wasn't too credible.
> No matter what I've tried I cannot get either computer to come up in Safe
> mode. Seems odd, like maybe there's a special virus going around or perhaps
> some malware has gotten into the boot sequence.
> Anyone have any suggestions for how to get these 2 computers to boot up?
> Seems unlikely that both drives crashed. One computer is located in
> Tallahassee and the other in Florida.
> Anyone know of any viruses that could cause this behavior?
> Thanks........................Paul C.
>
>
>


Sounds like hardware failures. Start with replacing the power supplies with
known good working ones. Disconnect the hard drives and reboot the machines.
If you don't get any video output to view the POST information, then you have
hardware issues. Check the monitor, connections, and cabling as well.
 
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Daave
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      5th Aug 2009
Paul Calcagno wrote:
> Within the same week I have 2 friends with Dell computers (both are
> 5-7 year old desktops running Win XP SP3) that have been running
> great. All of a sudden neither will boot up, even if I keep pressing
> the F8 key upon startup. For either computer I don't have any system
> disks. Absolutely nothing appears on the screen during boot up. One
> computer shuts itself down. Forcing either of them down and then
> re-powering does exactly nothing. Actually one of them goes into an
> endless loop of trying to boot and then shuts itself down. The other
> never boots at all. A call to Dell in India on the one that never
> boots revealed exactly nothing, except the IT Tech said she thought
> there was something wrong with the Graphics card after we tried a few
> tests (including the RAM, unplugging everything and re-plugging one
> at a time). She ended up concluding that the system needed a new
> Mother board (???) but frankly her analysis wasn't too credible. No
> matter what I've tried I cannot get either computer to come up in
> Safe mode. Seems odd, like maybe there's a special virus going
> around or perhaps some malware has gotten into the boot sequence.
> Anyone have any suggestions for how to get these 2 computers to boot
> up? Seems unlikely that both drives crashed. One computer is located
> in Tallahassee and the other in Florida.
> Anyone know of any viruses that could cause this behavior?


Could be bad power supplies.

With the PC still plugged in (yet turned off), listen for any hissing
noises coming from the PSU.

You can try booting off a Live Linux CD (like Knoppix or Ubuntu). If the
behavior persists, then you will know that this is a hardware issue.
Could be a bad PSU. Or perhaps a bad motherboard (a number of GX270s
were kown to have leaky capacitors).

If the PCs work like a charm while in the Linux environment, then you
know you have a software problem and a Repair or Clean Install (you
would definitely need the Dell XP Reinstallation CDs for either) might
be necessary. Sometimes, this method works:

http://support.microsoft.com/kb/307545

You can burn your own XP Recovery Console bootable CD:

http://tips.vlaurie.com/2006/05/23/r...ut-an-xp-disk/


 
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Andrew E.
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      5th Aug 2009
If pc sounds normal at start-up (fans running ok,etc),you might chk the
battery on the board.If its failed,youre BIOS settings become inoperatable &
the pc will do just as you claim...

"Paul Calcagno" wrote:

> Within the same week I have 2 friends with Dell computers (both are 5-7 year
> old desktops running Win XP SP3) that have been running great. All of a
> sudden neither will boot up, even if I keep pressing the F8 key upon
> startup. For either computer I don't have any system disks. Absolutely
> nothing appears on the screen during boot up. One computer shuts itself
> down. Forcing either of them down and then re-powering does exactly
> nothing. Actually one of them goes into an endless loop of trying to boot
> and then shuts itself down. The other never boots at all. A call to Dell in
> India on the one that never boots revealed exactly nothing, except the IT
> Tech said she thought there was something wrong with the Graphics card after
> we tried a few tests (including the RAM, unplugging everything and
> re-plugging one at a time). She ended up concluding that the system needed
> a new Mother board (???) but frankly her analysis wasn't too credible.
> No matter what I've tried I cannot get either computer to come up in Safe
> mode. Seems odd, like maybe there's a special virus going around or perhaps
> some malware has gotten into the boot sequence.
> Anyone have any suggestions for how to get these 2 computers to boot up?
> Seems unlikely that both drives crashed. One computer is located in
> Tallahassee and the other in Florida.
> Anyone know of any viruses that could cause this behavior?
> Thanks........................Paul C.
>
>
>

 
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Paul Calcagno
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Posts: n/a
 
      5th Aug 2009
Hi Mark, Daave and Andrew. Thanks for your helpful suggestions. I should
have no problem checking out the power supply and the onboard battery
voltage.

While it still sounds a bit odd that 2 computers physically separated by 300
miles would exhibit the same symptoms, perhaps the weather was a factor
since in both locations, there were severe thunderstorms resulting in a
definite power failure in one of the 2 PC locations. Perhaps this trashed
the PSU. And for that matter an abrupt power reduction might have cause
voltage spiking on the Mother board, doing it in.

Thanks.................Paul C.

"Andrew E." <(E-Mail Removed)> wrote in message
news:9517B1DF-104A-4AFC-A07D-(E-Mail Removed)...
> If pc sounds normal at start-up (fans running ok,etc),you might chk the
> battery on the board.If its failed,youre BIOS settings become inoperatable
> &
> the pc will do just as you claim...
>
> "Paul Calcagno" wrote:
>
>> Within the same week I have 2 friends with Dell computers (both are 5-7
>> year
>> old desktops running Win XP SP3) that have been running great. All of a
>> sudden neither will boot up, even if I keep pressing the F8 key upon
>> startup. For either computer I don't have any system disks. Absolutely
>> nothing appears on the screen during boot up. One computer shuts itself
>> down. Forcing either of them down and then re-powering does exactly
>> nothing. Actually one of them goes into an endless loop of trying to boot
>> and then shuts itself down. The other never boots at all. A call to Dell
>> in
>> India on the one that never boots revealed exactly nothing, except the IT
>> Tech said she thought there was something wrong with the Graphics card
>> after
>> we tried a few tests (including the RAM, unplugging everything and
>> re-plugging one at a time). She ended up concluding that the system
>> needed
>> a new Mother board (???) but frankly her analysis wasn't too credible.
>> No matter what I've tried I cannot get either computer to come up in Safe
>> mode. Seems odd, like maybe there's a special virus going around or
>> perhaps
>> some malware has gotten into the boot sequence.
>> Anyone have any suggestions for how to get these 2 computers to boot up?
>> Seems unlikely that both drives crashed. One computer is located in
>> Tallahassee and the other in Florida.
>> Anyone know of any viruses that could cause this behavior?
>> Thanks........................Paul C.
>>
>>
>>

 
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Mark Adams
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Posts: n/a
 
      5th Aug 2009


"Paul Calcagno" wrote:

> Hi Mark, Daave and Andrew. Thanks for your helpful suggestions. I should
> have no problem checking out the power supply and the onboard battery
> voltage.
>
> While it still sounds a bit odd that 2 computers physically separated by 300
> miles would exhibit the same symptoms, perhaps the weather was a factor
> since in both locations, there were severe thunderstorms resulting in a
> definite power failure in one of the 2 PC locations. Perhaps this trashed
> the PSU. And for that matter an abrupt power reduction might have cause
> voltage spiking on the Mother board, doing it in.
>
> Thanks.................Paul C.
>


I guess a good rule of thumb might be "If it doesn't POST, it's toast." ;-}

> "Andrew E." <(E-Mail Removed)> wrote in message
> news:9517B1DF-104A-4AFC-A07D-(E-Mail Removed)...
> > If pc sounds normal at start-up (fans running ok,etc),you might chk the
> > battery on the board.If its failed,youre BIOS settings become inoperatable
> > &
> > the pc will do just as you claim...
> >
> > "Paul Calcagno" wrote:
> >
> >> Within the same week I have 2 friends with Dell computers (both are 5-7
> >> year
> >> old desktops running Win XP SP3) that have been running great. All of a
> >> sudden neither will boot up, even if I keep pressing the F8 key upon
> >> startup. For either computer I don't have any system disks. Absolutely
> >> nothing appears on the screen during boot up. One computer shuts itself
> >> down. Forcing either of them down and then re-powering does exactly
> >> nothing. Actually one of them goes into an endless loop of trying to boot
> >> and then shuts itself down. The other never boots at all. A call to Dell
> >> in
> >> India on the one that never boots revealed exactly nothing, except the IT
> >> Tech said she thought there was something wrong with the Graphics card
> >> after
> >> we tried a few tests (including the RAM, unplugging everything and
> >> re-plugging one at a time). She ended up concluding that the system
> >> needed
> >> a new Mother board (???) but frankly her analysis wasn't too credible.
> >> No matter what I've tried I cannot get either computer to come up in Safe
> >> mode. Seems odd, like maybe there's a special virus going around or
> >> perhaps
> >> some malware has gotten into the boot sequence.
> >> Anyone have any suggestions for how to get these 2 computers to boot up?
> >> Seems unlikely that both drives crashed. One computer is located in
> >> Tallahassee and the other in Florida.
> >> Anyone know of any viruses that could cause this behavior?
> >> Thanks........................Paul C.
> >>
> >>
> >>

>

 
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HeyBub
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      6th Aug 2009
Mark Adams wrote:
> "Paul Calcagno" wrote:
>
>> Within the same week I have 2 friends with Dell computers (both are
>> 5-7 year old desktops running Win XP SP3) that have been running
>> great. All of a sudden neither will boot up, even if I keep pressing
>> the F8 key upon startup. For either computer I don't have any system
>> disks. Absolutely nothing appears on the screen during boot up. One
>> computer shuts itself down. Forcing either of them down and then
>> re-powering does exactly nothing. Actually one of them goes into an
>> endless loop of trying to boot and then shuts itself down. The other
>> never boots at all. A call to Dell in India on the one that never
>> boots revealed exactly nothing, except the IT Tech said she thought
>> there was something wrong with the Graphics card after we tried a
>> few tests (including the RAM, unplugging everything and re-plugging
>> one at a time). She ended up concluding that the system needed a
>> new Mother board (???) but frankly her analysis wasn't too credible.
>> No matter what I've tried I cannot get either computer to come up in
>> Safe mode. Seems odd, like maybe there's a special virus going
>> around or perhaps some malware has gotten into the boot sequence.
>> Anyone have any suggestions for how to get these 2 computers to boot
>> up? Seems unlikely that both drives crashed. One computer is
>> located in Tallahassee and the other in Florida.
>> Anyone know of any viruses that could cause this behavior?
>> Thanks........................Paul C.
>>
>>
>>

>
> Sounds like hardware failures. Start with replacing the power
> supplies with known good working ones. Disconnect the hard drives and
> reboot the machines. If you don't get any video output to view the
> POST information, then you have hardware issues. Check the monitor,
> connections, and cabling as well.


No it doesn't. Two friends that know each other with the same symptoms in
the same week?

Did one give something to the other? Are they on the same network? Did they
visit the same dodgy web site? In other words, what else do they have in
common?


 
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Mark Adams
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Posts: n/a
 
      6th Aug 2009


"HeyBub" wrote:

> Mark Adams wrote:
> > "Paul Calcagno" wrote:
> >
> >> Within the same week I have 2 friends with Dell computers (both are
> >> 5-7 year old desktops running Win XP SP3) that have been running
> >> great. All of a sudden neither will boot up, even if I keep pressing
> >> the F8 key upon startup. For either computer I don't have any system
> >> disks. Absolutely nothing appears on the screen during boot up. One
> >> computer shuts itself down. Forcing either of them down and then
> >> re-powering does exactly nothing. Actually one of them goes into an
> >> endless loop of trying to boot and then shuts itself down. The other
> >> never boots at all. A call to Dell in India on the one that never
> >> boots revealed exactly nothing, except the IT Tech said she thought
> >> there was something wrong with the Graphics card after we tried a
> >> few tests (including the RAM, unplugging everything and re-plugging
> >> one at a time). She ended up concluding that the system needed a
> >> new Mother board (???) but frankly her analysis wasn't too credible.
> >> No matter what I've tried I cannot get either computer to come up in
> >> Safe mode. Seems odd, like maybe there's a special virus going
> >> around or perhaps some malware has gotten into the boot sequence.
> >> Anyone have any suggestions for how to get these 2 computers to boot
> >> up? Seems unlikely that both drives crashed. One computer is
> >> located in Tallahassee and the other in Florida.
> >> Anyone know of any viruses that could cause this behavior?
> >> Thanks........................Paul C.
> >>
> >>
> >>

> >
> > Sounds like hardware failures. Start with replacing the power
> > supplies with known good working ones. Disconnect the hard drives and
> > reboot the machines. If you don't get any video output to view the
> > POST information, then you have hardware issues. Check the monitor,
> > connections, and cabling as well.

>
> No it doesn't. Two friends that know each other with the same symptoms in
> the same week?
>
> Did one give something to the other? Are they on the same network? Did they
> visit the same dodgy web site? In other words, what else do they have in
> common?
>
>
>


HeyBub, did you read my post to the OP? I asked him to disconnect the hard
drives and reboot the machines. If the hard drives are disconnected, how are
the viruses going to affect the POST? Yeah, I know there are BIOS viruses;
but how common are they- really? The only thing I have heard of that fries
the BIOS is a failed BIOS update. Until the OP posts back, we won't know
anything. Like I said- If it won't POST; it's toast. I've never seen a
mainboard that fails the POST and boots Windows fine. For whatever reason.
 
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HeyBub
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      6th Aug 2009

Mark Adams wrote:
> "HeyBub" wrote:
>
>> Mark Adams wrote:
>>> "Paul Calcagno" wrote:
>>>
>>>> Within the same week I have 2 friends with Dell computers (both are
>>>> 5-7 year old desktops running Win XP SP3) that have been running
>>>> great. All of a sudden neither will boot up, even if I keep
>>>> pressing the F8 key upon startup. For either computer I don't have
>>>> any system disks. Absolutely nothing appears on the screen during
>>>> boot up. One computer shuts itself down. Forcing either of them
>>>> down and then re-powering does exactly nothing. Actually one of
>>>> them goes into an endless loop of trying to boot and then shuts
>>>> itself down. The other never boots at all. A call to Dell in India
>>>> on the one that never boots revealed exactly nothing, except the
>>>> IT Tech said she thought there was something wrong with the
>>>> Graphics card after we tried a few tests (including the RAM,
>>>> unplugging everything and re-plugging one at a time). She ended
>>>> up concluding that the system needed a new Mother board (???) but
>>>> frankly her analysis wasn't too credible. No matter what I've
>>>> tried I cannot get either computer to come up in Safe mode. Seems
>>>> odd, like maybe there's a special virus going around or perhaps
>>>> some malware has gotten into the boot sequence. Anyone have any
>>>> suggestions for how to get these 2 computers to boot up? Seems
>>>> unlikely that both drives crashed. One computer is located in
>>>> Tallahassee and the other in Florida.
>>>> Anyone know of any viruses that could cause this behavior?
>>>> Thanks........................Paul C.
>>>>
>>>>
>>>>
>>>
>>> Sounds like hardware failures. Start with replacing the power
>>> supplies with known good working ones. Disconnect the hard drives
>>> and reboot the machines. If you don't get any video output to view
>>> the POST information, then you have hardware issues. Check the
>>> monitor, connections, and cabling as well.

>>
>> No it doesn't. Two friends that know each other with the same
>> symptoms in the same week?
>>
>> Did one give something to the other? Are they on the same network?
>> Did they visit the same dodgy web site? In other words, what else do
>> they have in common?
>>
>>
>>

>
> HeyBub, did you read my post to the OP? I asked him to disconnect the
> hard drives and reboot the machines. If the hard drives are
> disconnected, how are the viruses going to affect the POST? Yeah, I
> know there are BIOS viruses; but how common are they- really? The
> only thing I have heard of that fries the BIOS is a failed BIOS
> update. Until the OP posts back, we won't know anything. Like I said-
> If it won't POST; it's toast. I've never seen a mainboard that fails
> the POST and boots Windows fine. For whatever reason.


Yeah, I read your post. It began with "Start with replacing the power
supplies..." which is equivalent to a kidney transplant for someone with a
rash.

A kidney transplant may ultimately be necessary, but it's more prudent to
ask: "Is there any Posion Ivy in your yard?"


 
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Mark Adams
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Posts: n/a
 
      6th Aug 2009



"HeyBub" wrote:

> Mark Adams wrote:
> > "HeyBub" wrote:
> >
> >> Mark Adams wrote:
> >>> "Paul Calcagno" wrote:
> >>>
> >>>> Within the same week I have 2 friends with Dell computers (both are
> >>>> 5-7 year old desktops running Win XP SP3) that have been running
> >>>> great. All of a sudden neither will boot up, even if I keep
> >>>> pressing the F8 key upon startup. For either computer I don't have
> >>>> any system disks. Absolutely nothing appears on the screen during
> >>>> boot up. One computer shuts itself down. Forcing either of them
> >>>> down and then re-powering does exactly nothing. Actually one of
> >>>> them goes into an endless loop of trying to boot and then shuts
> >>>> itself down. The other never boots at all. A call to Dell in India
> >>>> on the one that never boots revealed exactly nothing, except the
> >>>> IT Tech said she thought there was something wrong with the
> >>>> Graphics card after we tried a few tests (including the RAM,
> >>>> unplugging everything and re-plugging one at a time). She ended
> >>>> up concluding that the system needed a new Mother board (???) but
> >>>> frankly her analysis wasn't too credible. No matter what I've
> >>>> tried I cannot get either computer to come up in Safe mode. Seems
> >>>> odd, like maybe there's a special virus going around or perhaps
> >>>> some malware has gotten into the boot sequence. Anyone have any
> >>>> suggestions for how to get these 2 computers to boot up? Seems
> >>>> unlikely that both drives crashed. One computer is located in
> >>>> Tallahassee and the other in Florida.
> >>>> Anyone know of any viruses that could cause this behavior?
> >>>> Thanks........................Paul C.
> >>>>
> >>>>
> >>>>
> >>>
> >>> Sounds like hardware failures. Start with replacing the power
> >>> supplies with known good working ones. Disconnect the hard drives
> >>> and reboot the machines. If you don't get any video output to view
> >>> the POST information, then you have hardware issues. Check the
> >>> monitor, connections, and cabling as well.
> >>
> >> No it doesn't. Two friends that know each other with the same
> >> symptoms in the same week?
> >>
> >> Did one give something to the other? Are they on the same network?
> >> Did they visit the same dodgy web site? In other words, what else do
> >> they have in common?
> >>
> >>
> >>

> >
> > HeyBub, did you read my post to the OP? I asked him to disconnect the
> > hard drives and reboot the machines. If the hard drives are
> > disconnected, how are the viruses going to affect the POST? Yeah, I
> > know there are BIOS viruses; but how common are they- really? The
> > only thing I have heard of that fries the BIOS is a failed BIOS
> > update. Until the OP posts back, we won't know anything. Like I said-
> > If it won't POST; it's toast. I've never seen a mainboard that fails
> > the POST and boots Windows fine. For whatever reason.

>
> Yeah, I read your post. It began with "Start with replacing the power
> supplies..." which is equivalent to a kidney transplant for someone with a
> rash.
>
> A kidney transplant may ultimately be necessary, but it's more prudent to
> ask: "Is there any Posion Ivy in your yard?"
>
>


Did you read Paul's original post? I'll quote here (see above) "Absolutely
nothing appears on the screen during boot up." That my friend, is a hardware
failure. Let's see, we'll run a virus scan. Oh, but there's that little thing
about "Absolutely nothing appears on the screen during boot up". I have seen
perfectly good computers that ran terribly ("Absolutely nothing appeared on
the screen during boot up") that ran perfectly when the power supply was
replaced.

Did you read Paul's second post? I'll quote here "perhaps the weather was a
factor
since in both locations, there were severe thunderstorms resulting in a
definite power failure in one of the 2 PC locations. Perhaps this trashed
the PSU. And for that matter an abrupt power reduction might have cause
voltage spiking on the Mother board, doing it in."

Power supplies are easy to replace. To test, you don't even need to remove
the old one. Just disconnect the wires and attach the wires from the known
good one. Still no POST? Well I guess the problem is deeper than that.
Process of elimination, start with the easy stuff first.

Like I said before, it's difficult to diagnose problems with Windows when
the mainboard won't POST. "Gee, my car wouldn't start the other day. I had it
towed to my mechanic to check it out. He called a couple of hours later and
said the engine was missing. I asked him if replacing the ECM would fix it."

Until Paul posts back with more info. we won't know.
 
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