I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
pixel.

Their policy states they cannot replace if they is at least 8 dead pixels.

Anyone have any success stories at getting them to exchange for another
replacement? Or, do you think it's even worth doing it?

Ryan wrote:
> I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
> pixel.
>
> Their policy states they cannot replace if they is at least 8 dead pixels.
>
> Anyone have any success stories at getting them to exchange for another
> replacement? Or, do you think it's even worth doing it?

my monitor has a dead pixel...
the only time i even notice is if the screen is black
during the boot process...

if they do not cover one dead pixel in the warrantly
i doubt they exchange it...nor do it think you will even notice it once
you start using it

On Tue, 15 Feb 2005 12:11:12 -0800, Ryan wrote:

> I just bought my first LCD from Newegg.com and was disappointed to see 1 dead
> pixel.
>
> Their policy states they cannot replace if they is at least 8 dead pixels.
>
> Anyone have any success stories at getting them to exchange for another
> replacement? Or, do you think it's even worth doing it?

That's why you only buy a LCD that you can see in the store BEFORE you
take it home. Circuit City has a 14 day unconditional return policy, I had
to return 3 Toshiba 17" wide screen laptops before I got one without a bad
pixel.

Almost every vendor states that X number of bad pixels are acceptable
before they will consider replacing the unit.

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Ryan wrote:
> I just bought my first LCD from Newegg.com and was disappointed to
> see 1 dead pixel.
>
> Their policy states they cannot replace if they is at least 8 dead
> pixels.
>
> Anyone have any success stories at getting them to exchange for
> another replacement? Or, do you think it's even worth doing it?

Nope, no hope. In any event, you will soon forget that it is there.
Well, unless you have circled it with a marker.

Q

Leythos wrote:
> Almost every vendor states that X number of bad pixels are acceptable
> before they will consider replacing the unit.
>

The vendor may say that, but if the monitor isn't satisfactory, and they
won't replace it, I suggest contacting the Secretary of State, Better
Business Bureau, and Attorney General in the states that newegg and the
monitor's vendor are incorporated in, and filing a complaint.

It may not help, but it won't hurt either.

--
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of this message.

On Tue, 15 Feb 2005 15:43:00 -0500, null wrote:
>
> Leythos wrote:
>> Almost every vendor states that X number of bad pixels are acceptable
>> before they will consider replacing the unit.
>>
>
> The vendor may say that, but if the monitor isn't satisfactory, and they
> won't replace it, I suggest contacting the Secretary of State, Better
> Business Bureau, and Attorney General in the states that newegg and the
> monitor's vendor are incorporated in, and filing a complaint.
>
> It may not help, but it won't hurt either.

It's kind of one of those buyer-beware things - it's been common practice
for as long as LCD's have been available for computers, they have
guidelines on how many in each area of the screen, one in the center is
often acceptable where two in the center would not. Ones on the edge of
the screen are permitted before replacement.

That's why I always purchase an LCD where there is an unconditional return
policy or where I can see the unit in operation BEFORE I purchase it.

Complaining to the BBB or AG may help, but don't count on it.

--
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remove 999 in order to email me

"Quaoar" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Ryan wrote:
>> I just bought my first LCD from Newegg.com and was disappointed to
>> see 1 dead pixel.
>>
>> Their policy states they cannot replace if they is at least 8 dead
>> pixels.
>>
>> Anyone have any success stories at getting them to exchange for
>> another replacement? Or, do you think it's even worth doing it?
>
> Nope, no hope. In any event, you will soon forget that it is there. Well,
> unless you have circled it with a marker.
>
> Q


I bought an LCD 17" Monitor made by NU and it had one bad pixel right ut of
the box. The local dealer said that probably nothing would be done be the
manufacturer but he would try. After many calls to everyone who would talk
to him and being sluffed off to people up the line, he eventually got in
contact with someone fairly high in the company who agreed that they would
replace the monitor. I now have a fully functional monitor.

To those who say you won't notice it I say Bullshit! Once you know it is
there you WILL be aware of it all the time. The people who saw it at the
store where I bought it said that after noticing it the first time were
drawn to it each and every time they tested the monitor.

You have to keep after them.

So I guess I am stuck with the unit.

"Leythos" wrote:

> On Tue, 15 Feb 2005 15:43:00 -0500, null wrote:
> >
> > Leythos wrote:
> >> Almost every vendor states that X number of bad pixels are acceptable
> >> before they will consider replacing the unit.
> >>
> >
> > The vendor may say that, but if the monitor isn't satisfactory, and they
> > won't replace it, I suggest contacting the Secretary of State, Better
> > Business Bureau, and Attorney General in the states that newegg and the
> > monitor's vendor are incorporated in, and filing a complaint.
> >
> > It may not help, but it won't hurt either.
>
> It's kind of one of those buyer-beware things - it's been common practice
> for as long as LCD's have been available for computers, they have
> guidelines on how many in each area of the screen, one in the center is
> often acceptable where two in the center would not. Ones on the edge of
> the screen are permitted before replacement.
>
> That's why I always purchase an LCD where there is an unconditional return
> policy or where I can see the unit in operation BEFORE I purchase it.
>
> Complaining to the BBB or AG may help, but don't count on it.
>
> --
> (E-Mail Removed)
> remove 999 in order to email me
>
>

Ryan;
You are well within industry standards.so contacting BBB etc will do nothing
but waste your time.
You could return it according to their return policy.
If you attempt to get a replacement, the replacement may be worse and still
be within tolerance.
Determine immediately if the one pixel is really a problem and then act
accordingly.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


"Ryan" <(E-Mail Removed)> wrote in message
news:63779EF7-2775-4B29-8280-(E-Mail Removed)...
>I just bought my first LCD from Newegg.com and was disappointed to see 1
>dead
> pixel.
>
> Their policy states they cannot replace if they is at least 8 dead pixels.
>
> Anyone have any success stories at getting them to exchange for another
> replacement? Or, do you think it's even worth doing it?

Return it for another reason.

Don't even talk about dead pixels-

A strategy that works is to spend a little
more $$ on a better display, tell them the one
you bought is too washed-out or something and
you want to exchange if for the (slightly) more
expensive one.

"Ryan" <(E-Mail Removed)> wrote in message
news:63779EF7-2775-4B29-8280-(E-Mail Removed)...
> I just bought my first LCD from Newegg.com and was disappointed to see 1
dead
> pixel.
>
> Their policy states they cannot replace if they is at least 8 dead pixels.
>
> Anyone have any success stories at getting them to exchange for another
> replacement? Or, do you think it's even worth doing it?