This morning I started getting the dreaded BSD with the error code as above.
I have successfully recovered the computer but cannot track down the initial
cause of the problem. The latest memory dump file is dated 20/09 so
therefore I can not tell which driver is at fault. The event log service
also does not seem to contain the information concerning the possible event
that might have led to this BSD. I have a leaning towards the latest upgrade
to Ad-ware but can not confirm this. I also have the yellow triangle against
tmcomm which is stopped but if I try to start it I am told a file does not
exist. All other devices and drivers appear to be okay. I have tried the
driver verifier manager which I think added to this problem.

I am at a loss as to the next step in identifying to problem driver. Any
help is much appreciated.

"LeeG" wrote:

> This morning I started getting the dreaded BSD with the error code as above.
> I have successfully recovered the computer but cannot track down the initial
> cause of the problem. The latest memory dump file is dated 20/09 so
> therefore I can not tell which driver is at fault. The event log service
> also does not seem to contain the information concerning the possible event
> that might have led to this BSD. I have a leaning towards the latest upgrade
> to Ad-ware but can not confirm this. I also have the yellow triangle against
> tmcomm which is stopped but if I try to start it I am told a file does not
> exist. All other devices and drivers appear to be okay. I have tried the
> driver verifier manager which I think added to this problem.
>
> I am at a loss as to the next step in identifying to problem driver. Any
> help is much appreciated.


[Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
http://esupport.trendmicro.com/suppo...tID=EN-1034432

Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
http://support.microsoft.com/kb/325672

You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

Go through these cleaning steps:

1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/supe...freevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/d....htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/d...d=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com/download/bui...wnloading-slim

Run this command:
sfc /scannow


HTH,
nass
-------
http://www.nasstec.co.uk

I have already verified that my computer is 'clean' and I have also cleared
all the caches for ie etc. I think that the windows verifier is one of the
causes of this problem. Concerning the link you provided for windows
verifier I don't have any Norton, (and never will have,) software. I have a
device driver that is possibly corrupted (or on the edge of failing) but it
is not showing via device manager. I want to find out which device driver
this is but I don't know where to look besides device manager. Is there
another utility, maybe a benchmark tool, that I can use which will test my
device drivers other than the verifier that windows provides?. The tmcomm
link refers to another av that I have never installed but it was an option to
install on the install disc I got with talktalk broadband.

"nass" wrote:

>
>
> "LeeG" wrote:
>
> > This morning I started getting the dreaded BSD with the error code as above.
> > I have successfully recovered the computer but cannot track down the initial
> > cause of the problem. The latest memory dump file is dated 20/09 so
> > therefore I can not tell which driver is at fault. The event log service
> > also does not seem to contain the information concerning the possible event
> > that might have led to this BSD. I have a leaning towards the latest upgrade
> > to Ad-ware but can not confirm this. I also have the yellow triangle against
> > tmcomm which is stopped but if I try to start it I am told a file does not
> > exist. All other devices and drivers appear to be okay. I have tried the
> > driver verifier manager which I think added to this problem.
> >
> > I am at a loss as to the next step in identifying to problem driver. Any
> > help is much appreciated.
>
>
> [Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
> http://esupport.trendmicro.com/suppo...tID=EN-1034432
>
> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
> http://support.microsoft.com/kb/325672
>
> You can use this driver verifier command:
> verifier.exe click [OK]
> First try to eliminate hardware, by going to Device manager and check by
> expanding the Plus [+] to see all devices listed, if there is a
> malfunctioning device or conflicting device it will show in Device manager.
> How to perform a clean boot in Windows XP
> http://support.microsoft.com/?id=310353
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> Try to use the Verifier.exe command to see which Drivers not Verified on
> your system:
> How to Use Driver Verifier to Troubleshoot Windows Drivers
> http://support.microsoft.com/kb/244617/en-us
>
> Go through these cleaning steps:
>
> 1... First, try to clean up your caches, Internet files and delete cookies
> by doing this:
> Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> How to manage Add-Ons:
> http://support.microsoft.com/kb/883256
> Scan for malware from here:
> SuperAntispyware - Free
> http://www.superantispyware.com/supe...freevspro.html
> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
>
> Run a scan from here on-line:
> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> Download Avast Cleaner (offline scanner) from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Run disk clean up on your Drive.
> You can download this tool o run clean up:
> http://www.ccleaner.com/download/bui...wnloading-slim
>
> Run this command:
> sfc /scannow
>
>
> HTH,
> nass
> -------
> http://www.nasstec.co.uk

Lee

It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

Does the error occur doring or after the boot process? Does the error
occur in safe mode?

"I also have the yellow triangle against tmcomm which is stopped but if
I try to start it I am told a file does not exist." What is the file
named?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


LeeG wrote:
> I have already verified that my computer is 'clean' and I have also
> cleared all the caches for ie etc. I think that the windows verifier
> is one of the causes of this problem. Concerning the link you
> provided for windows verifier I don't have any Norton, (and never
> will have,) software. I have a device driver that is possibly
> corrupted (or on the edge of failing) but it is not showing via
> device manager. I want to find out which device driver this is but I
> don't know where to look besides device manager. Is there another
> utility, maybe a benchmark tool, that I can use which will test my
> device drivers other than the verifier that windows provides?. The
> tmcomm link refers to another av that I have never installed but it
> was an option to install on the install disc I got with talktalk
> broadband.
>
> "nass" wrote:
>
>>
>>
>> "LeeG" wrote:
>>
>>> This morning I started getting the dreaded BSD with the error code
>>> as above. I have successfully recovered the computer but cannot
>>> track down the initial cause of the problem. The latest memory
>>> dump file is dated 20/09 so therefore I can not tell which driver
>>> is at fault. The event log service also does not seem to contain
>>> the information concerning the possible event that might have led
>>> to this BSD. I have a leaning towards the latest upgrade to
>>> Ad-ware but can not confirm this. I also have the yellow triangle
>>> against tmcomm which is stopped but if I try to start it I am told
>>> a file does not exist. All other devices and drivers appear to be
>>> okay. I have tried the driver verifier manager which I think added
>>> to this problem.
>>>
>>> I am at a loss as to the next step in identifying to problem
>>> driver. Any help is much appreciated.
>>
>>
>> [Vulnerability Confirmation] TmComm Local Privilege Escalation
>> Vulnerability
>> http://esupport.trendmicro.com/suppo...tID=EN-1034432
>>
>> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
>> Verifier Is http://support.microsoft.com/kb/325672
>>
>> You can use this driver verifier command:
>> verifier.exe click [OK]
>> First try to eliminate hardware, by going to Device manager and
>> check by expanding the Plus [+] to see all devices listed, if there
>> is a malfunctioning device or conflicting device it will show in
>> Device manager. How to perform a clean boot in Windows XP
>> http://support.microsoft.com/?id=310353
>> A description of the Safe Mode Boot options in Windows XP
>> http://support.microsoft.com/kb/315222/en-us
>>
>> Try to use the Verifier.exe command to see which Drivers not
>> Verified on your system:
>> How to Use Driver Verifier to Troubleshoot Windows Drivers
>> http://support.microsoft.com/kb/244617/en-us
>>
>> Go through these cleaning steps:
>>
>> 1... First, try to clean up your caches, Internet files and delete
>> cookies by doing this:
>> Click Start >> Control Panel >> Double click Network and Internet
>> Connections >> Double click Internet Options.
>> On the IE properties windows you will see these Tabs:
>> General | Security | Privacy | Content | Connections | Programs |
>> Advanced
>> Under General Tab clear your History, Internet Files and Cookies.
>> Then click on Advanced tab and scroll down to under the Browsing
>> Option: [&] Browsing
>> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
>> box. Then click on Programs Tab and click Manage Add-Ons and Disable
>> all non Verified Add-Ons (You should Renable them later one-by-one
>> and see the culprit and update it or remove it.
>> How to manage Add-Ons:
>> http://support.microsoft.com/kb/883256
>> Scan for malware from here:
>> SuperAntispyware - Free
>> http://www.superantispyware.com/supe...freevspro.html
>> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
>> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
>>
>> Run a scan from here on-line:
>> http://security.symantec.com/sscv6/d...d=ie&venid=sym
>> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
>> Download Avast Cleaner (offline scanner) from here:
>> http://www.avast.com/eng/avast-virus-cleaner.html
>>
>> Run disk clean up on your Drive.
>> You can download this tool o run clean up:
>> http://www.ccleaner.com/download/bui...wnloading-slim
>>
>> Run this command:
>> sfc /scannow
>>
>>
>> HTH,
>> nass
>> -------
>> http://www.nasstec.co.uk

the exact stop message is
'0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
driver was not working right or text to that effect (I can't remember
exactly). It seemed to be linked with running the driver verifier which I
was running after getting a 0xc2 (bad pool caller) stop code. I managed to
recover using the last known good configuration so I therefore don't know
exactly how far back the computer has gone. I could try to run the verifier
again but don't want to run the risk of ending up with an un-recoverable
system unless it is un-avoidable.

The BSD occured after the splash screen just as the desktop is loading. I
have tried researching the 0x3c parameter but cannot find any reference for
this code in connection with the 0xc4 parameter.

the tmcomm error is a code 24 and when I try to start it I get 'the system
could not find the file specified.' It does not state which file. Can I
just delete this entry and if so what is the safest way to do this.

"Gerry" wrote:

> Lee
>
> It would help to see the complete Stop Error Report.
>
> Disable automatic restart on system failure. This should help by
> allowing time to write down the STOP code properly. Right click on
> the My Computer icon on the Desktop and select Properties, Advanced,
> Start-Up and Recovery, System Failure and uncheck box before
> Automatically Restart.
>
> Do not re-enable automatic restart on system failure. Check for variants
> of the Stop Error message.
>
> Does the error occur doring or after the boot process? Does the error
> occur in safe mode?
>
> "I also have the yellow triangle against tmcomm which is stopped but if
> I try to start it I am told a file does not exist." What is the file
> named?
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
>
> LeeG wrote:
> > I have already verified that my computer is 'clean' and I have also
> > cleared all the caches for ie etc. I think that the windows verifier
> > is one of the causes of this problem. Concerning the link you
> > provided for windows verifier I don't have any Norton, (and never
> > will have,) software. I have a device driver that is possibly
> > corrupted (or on the edge of failing) but it is not showing via
> > device manager. I want to find out which device driver this is but I
> > don't know where to look besides device manager. Is there another
> > utility, maybe a benchmark tool, that I can use which will test my
> > device drivers other than the verifier that windows provides?. The
> > tmcomm link refers to another av that I have never installed but it
> > was an option to install on the install disc I got with talktalk
> > broadband.
> >
> > "nass" wrote:
> >
> >>
> >>
> >> "LeeG" wrote:
> >>
> >>> This morning I started getting the dreaded BSD with the error code
> >>> as above. I have successfully recovered the computer but cannot
> >>> track down the initial cause of the problem. The latest memory
> >>> dump file is dated 20/09 so therefore I can not tell which driver
> >>> is at fault. The event log service also does not seem to contain
> >>> the information concerning the possible event that might have led
> >>> to this BSD. I have a leaning towards the latest upgrade to
> >>> Ad-ware but can not confirm this. I also have the yellow triangle
> >>> against tmcomm which is stopped but if I try to start it I am told
> >>> a file does not exist. All other devices and drivers appear to be
> >>> okay. I have tried the driver verifier manager which I think added
> >>> to this problem.
> >>>
> >>> I am at a loss as to the next step in identifying to problem
> >>> driver. Any help is much appreciated.
> >>
> >>
> >> [Vulnerability Confirmation] TmComm Local Privilege Escalation
> >> Vulnerability
> >> http://esupport.trendmicro.com/suppo...tID=EN-1034432
> >>
> >> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
> >> Verifier Is http://support.microsoft.com/kb/325672
> >>
> >> You can use this driver verifier command:
> >> verifier.exe click [OK]
> >> First try to eliminate hardware, by going to Device manager and
> >> check by expanding the Plus [+] to see all devices listed, if there
> >> is a malfunctioning device or conflicting device it will show in
> >> Device manager. How to perform a clean boot in Windows XP
> >> http://support.microsoft.com/?id=310353
> >> A description of the Safe Mode Boot options in Windows XP
> >> http://support.microsoft.com/kb/315222/en-us
> >>
> >> Try to use the Verifier.exe command to see which Drivers not
> >> Verified on your system:
> >> How to Use Driver Verifier to Troubleshoot Windows Drivers
> >> http://support.microsoft.com/kb/244617/en-us
> >>
> >> Go through these cleaning steps:
> >>
> >> 1... First, try to clean up your caches, Internet files and delete
> >> cookies by doing this:
> >> Click Start >> Control Panel >> Double click Network and Internet
> >> Connections >> Double click Internet Options.
> >> On the IE properties windows you will see these Tabs:
> >> General | Security | Privacy | Content | Connections | Programs |
> >> Advanced
> >> Under General Tab clear your History, Internet Files and Cookies.
> >> Then click on Advanced tab and scroll down to under the Browsing
> >> Option: [&] Browsing
> >> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
> >> box. Then click on Programs Tab and click Manage Add-Ons and Disable
> >> all non Verified Add-Ons (You should Renable them later one-by-one
> >> and see the culprit and update it or remove it.
> >> How to manage Add-Ons:
> >> http://support.microsoft.com/kb/883256
> >> Scan for malware from here:
> >> SuperAntispyware - Free
> >> http://www.superantispyware.com/supe...freevspro.html
> >> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> >> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
> >>
> >> Run a scan from here on-line:
> >> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> >> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> >> Download Avast Cleaner (offline scanner) from here:
> >> http://www.avast.com/eng/avast-virus-cleaner.html
> >>
> >> Run disk clean up on your Drive.
> >> You can download this tool o run clean up:
> >> http://www.ccleaner.com/download/bui...wnloading-slim
> >>
> >> Run this command:
> >> sfc /scannow
> >>
> >>
> >> HTH,
> >> nass
> >> -------
> >> http://www.nasstec.co.uk
>
>
>

Okay Lee, can you run this command:
sfc /scannow

Then run the Ccleaner please and clear all orphans left from old
apps/programs may be uninstalled and left debris behind!

Also disconnect any extra devices may be connected to this machine and try
Clean Boot procedure.
HTH,
nass

"LeeG" wrote:

> the exact stop message is
> '0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
> driver was not working right or text to that effect (I can't remember
> exactly). It seemed to be linked with running the driver verifier which I
> was running after getting a 0xc2 (bad pool caller) stop code. I managed to
> recover using the last known good configuration so I therefore don't know
> exactly how far back the computer has gone. I could try to run the verifier
> again but don't want to run the risk of ending up with an un-recoverable
> system unless it is un-avoidable.
>
> The BSD occured after the splash screen just as the desktop is loading. I
> have tried researching the 0x3c parameter but cannot find any reference for
> this code in connection with the 0xc4 parameter.
>
> the tmcomm error is a code 24 and when I try to start it I get 'the system
> could not find the file specified.' It does not state which file. Can I
> just delete this entry and if so what is the safest way to do this.
>
> "Gerry" wrote:
>
> > Lee
> >
> > It would help to see the complete Stop Error Report.
> >
> > Disable automatic restart on system failure. This should help by
> > allowing time to write down the STOP code properly. Right click on
> > the My Computer icon on the Desktop and select Properties, Advanced,
> > Start-Up and Recovery, System Failure and uncheck box before
> > Automatically Restart.
> >
> > Do not re-enable automatic restart on system failure. Check for variants
> > of the Stop Error message.
> >
> > Does the error occur doring or after the boot process? Does the error
> > occur in safe mode?
> >
> > "I also have the yellow triangle against tmcomm which is stopped but if
> > I try to start it I am told a file does not exist." What is the file
> > named?
> >
> >
> > --
> >
> >
> >
> > Hope this helps.
> >
> > Gerry
> > ~~~~
> > FCA
> > Stourport, England
> > Enquire, plan and execute
> > ~~~~~~~~~~~~~~~~~~~
> >
> >
> > LeeG wrote:
> > > I have already verified that my computer is 'clean' and I have also
> > > cleared all the caches for ie etc. I think that the windows verifier
> > > is one of the causes of this problem. Concerning the link you
> > > provided for windows verifier I don't have any Norton, (and never
> > > will have,) software. I have a device driver that is possibly
> > > corrupted (or on the edge of failing) but it is not showing via
> > > device manager. I want to find out which device driver this is but I
> > > don't know where to look besides device manager. Is there another
> > > utility, maybe a benchmark tool, that I can use which will test my
> > > device drivers other than the verifier that windows provides?. The
> > > tmcomm link refers to another av that I have never installed but it
> > > was an option to install on the install disc I got with talktalk
> > > broadband.
> > >
> > > "nass" wrote:
> > >
> > >>
> > >>
> > >> "LeeG" wrote:
> > >>
> > >>> This morning I started getting the dreaded BSD with the error code
> > >>> as above. I have successfully recovered the computer but cannot
> > >>> track down the initial cause of the problem. The latest memory
> > >>> dump file is dated 20/09 so therefore I can not tell which driver
> > >>> is at fault. The event log service also does not seem to contain
> > >>> the information concerning the possible event that might have led
> > >>> to this BSD. I have a leaning towards the latest upgrade to
> > >>> Ad-ware but can not confirm this. I also have the yellow triangle
> > >>> against tmcomm which is stopped but if I try to start it I am told
> > >>> a file does not exist. All other devices and drivers appear to be
> > >>> okay. I have tried the driver verifier manager which I think added
> > >>> to this problem.
> > >>>
> > >>> I am at a loss as to the next step in identifying to problem
> > >>> driver. Any help is much appreciated.
> > >>
> > >>
> > >> [Vulnerability Confirmation] TmComm Local Privilege Escalation
> > >> Vulnerability
> > >> http://esupport.trendmicro.com/suppo...tID=EN-1034432
> > >>
> > >> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
> > >> Verifier Is http://support.microsoft.com/kb/325672
> > >>
> > >> You can use this driver verifier command:
> > >> verifier.exe click [OK]
> > >> First try to eliminate hardware, by going to Device manager and
> > >> check by expanding the Plus [+] to see all devices listed, if there
> > >> is a malfunctioning device or conflicting device it will show in
> > >> Device manager. How to perform a clean boot in Windows XP
> > >> http://support.microsoft.com/?id=310353
> > >> A description of the Safe Mode Boot options in Windows XP
> > >> http://support.microsoft.com/kb/315222/en-us
> > >>
> > >> Try to use the Verifier.exe command to see which Drivers not
> > >> Verified on your system:
> > >> How to Use Driver Verifier to Troubleshoot Windows Drivers
> > >> http://support.microsoft.com/kb/244617/en-us
> > >>
> > >> Go through these cleaning steps:
> > >>
> > >> 1... First, try to clean up your caches, Internet files and delete
> > >> cookies by doing this:
> > >> Click Start >> Control Panel >> Double click Network and Internet
> > >> Connections >> Double click Internet Options.
> > >> On the IE properties windows you will see these Tabs:
> > >> General | Security | Privacy | Content | Connections | Programs |
> > >> Advanced
> > >> Under General Tab clear your History, Internet Files and Cookies.
> > >> Then click on Advanced tab and scroll down to under the Browsing
> > >> Option: [&] Browsing
> > >> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
> > >> box. Then click on Programs Tab and click Manage Add-Ons and Disable
> > >> all non Verified Add-Ons (You should Renable them later one-by-one
> > >> and see the culprit and update it or remove it.
> > >> How to manage Add-Ons:
> > >> http://support.microsoft.com/kb/883256
> > >> Scan for malware from here:
> > >> SuperAntispyware - Free
> > >> http://www.superantispyware.com/supe...freevspro.html
> > >> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> > >> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
> > >>
> > >> Run a scan from here on-line:
> > >> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> > >> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> > >> Download Avast Cleaner (offline scanner) from here:
> > >> http://www.avast.com/eng/avast-virus-cleaner.html
> > >>
> > >> Run disk clean up on your Drive.
> > >> You can download this tool o run clean up:
> > >> http://www.ccleaner.com/download/bui...wnloading-slim
> > >>
> > >> Run this command:
> > >> sfc /scannow
> > >>
> > >>
> > >> HTH,
> > >> nass
> > >> -------
> > >> http://www.nasstec.co.uk
> >
> >
> >

Lee

What are your anti-virus and anti-spyware arrangements?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

LeeG wrote:
> the exact stop message is
> '0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
> device driver was not working right or text to that effect (I can't
> remember exactly). It seemed to be linked with running the driver
> verifier which I was running after getting a 0xc2 (bad pool caller)
> stop code. I managed to recover using the last known good
> configuration so I therefore don't know exactly how far back the
> computer has gone. I could try to run the verifier again but don't
> want to run the risk of ending up with an un-recoverable system
> unless it is un-avoidable.
>
> The BSD occured after the splash screen just as the desktop is
> loading. I have tried researching the 0x3c parameter but cannot find
> any reference for this code in connection with the 0xc4 parameter.
>
> the tmcomm error is a code 24 and when I try to start it I get 'the
> system could not find the file specified.' It does not state which
> file. Can I just delete this entry and if so what is the safest way
> to do this.
>
> "Gerry" wrote:
>
>> Lee
>>
>> It would help to see the complete Stop Error Report.
>>
>> Disable automatic restart on system failure. This should help by
>> allowing time to write down the STOP code properly. Right click on
>> the My Computer icon on the Desktop and select Properties, Advanced,
>> Start-Up and Recovery, System Failure and uncheck box before
>> Automatically Restart.
>>
>> Do not re-enable automatic restart on system failure. Check for
>> variants of the Stop Error message.
>>
>> Does the error occur doring or after the boot process? Does the error
>> occur in safe mode?
>>
>> "I also have the yellow triangle against tmcomm which is stopped but
>> if I try to start it I am told a file does not exist." What is the
>> file named?
>>
>>
>> --
>>
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> LeeG wrote:
>>> I have already verified that my computer is 'clean' and I have also
>>> cleared all the caches for ie etc. I think that the windows
>>> verifier is one of the causes of this problem. Concerning the link
>>> you provided for windows verifier I don't have any Norton, (and
>>> never will have,) software. I have a device driver that is possibly
>>> corrupted (or on the edge of failing) but it is not showing via
>>> device manager. I want to find out which device driver this is but
>>> I don't know where to look besides device manager. Is there another
>>> utility, maybe a benchmark tool, that I can use which will test my
>>> device drivers other than the verifier that windows provides?. The
>>> tmcomm link refers to another av that I have never installed but it
>>> was an option to install on the install disc I got with talktalk
>>> broadband.
>>>
>>> "nass" wrote:
>>>
>>>>
>>>>
>>>> "LeeG" wrote:
>>>>
>>>>> This morning I started getting the dreaded BSD with the error code
>>>>> as above. I have successfully recovered the computer but cannot
>>>>> track down the initial cause of the problem. The latest memory
>>>>> dump file is dated 20/09 so therefore I can not tell which driver
>>>>> is at fault. The event log service also does not seem to contain
>>>>> the information concerning the possible event that might have led
>>>>> to this BSD. I have a leaning towards the latest upgrade to
>>>>> Ad-ware but can not confirm this. I also have the yellow triangle
>>>>> against tmcomm which is stopped but if I try to start it I am told
>>>>> a file does not exist. All other devices and drivers appear to be
>>>>> okay. I have tried the driver verifier manager which I think
>>>>> added to this problem.
>>>>>
>>>>> I am at a loss as to the next step in identifying to problem
>>>>> driver. Any help is much appreciated.
>>>>
>>>>
>>>> [Vulnerability Confirmation] TmComm Local Privilege Escalation
>>>> Vulnerability
>>>> http://esupport.trendmicro.com/suppo...tID=EN-1034432
>>>>
>>>> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
>>>> Verifier Is http://support.microsoft.com/kb/325672
>>>>
>>>> You can use this driver verifier command:
>>>> verifier.exe click [OK]
>>>> First try to eliminate hardware, by going to Device manager and
>>>> check by expanding the Plus [+] to see all devices listed, if there
>>>> is a malfunctioning device or conflicting device it will show in
>>>> Device manager. How to perform a clean boot in Windows XP
>>>> http://support.microsoft.com/?id=310353
>>>> A description of the Safe Mode Boot options in Windows XP
>>>> http://support.microsoft.com/kb/315222/en-us
>>>>
>>>> Try to use the Verifier.exe command to see which Drivers not
>>>> Verified on your system:
>>>> How to Use Driver Verifier to Troubleshoot Windows Drivers
>>>> http://support.microsoft.com/kb/244617/en-us
>>>>
>>>> Go through these cleaning steps:
>>>>
>>>> 1... First, try to clean up your caches, Internet files and delete
>>>> cookies by doing this:
>>>> Click Start >> Control Panel >> Double click Network and Internet
>>>> Connections >> Double click Internet Options.
>>>> On the IE properties windows you will see these Tabs:
>>>> General | Security | Privacy | Content | Connections | Programs |
>>>> Advanced
>>>> Under General Tab clear your History, Internet Files and Cookies.
>>>> Then click on Advanced tab and scroll down to under the Browsing
>>>> Option: [&] Browsing
>>>> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
>>>> box. Then click on Programs Tab and click Manage Add-Ons and
>>>> Disable all non Verified Add-Ons (You should Renable them later
>>>> one-by-one and see the culprit and update it or remove it.
>>>> How to manage Add-Ons:
>>>> http://support.microsoft.com/kb/883256
>>>> Scan for malware from here:
>>>> SuperAntispyware - Free
>>>> http://www.superantispyware.com/supe...freevspro.html
>>>> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
>>>> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
>>>>
>>>> Run a scan from here on-line:
>>>> http://security.symantec.com/sscv6/d...d=ie&venid=sym
>>>> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
>>>> Download Avast Cleaner (offline scanner) from here:
>>>> http://www.avast.com/eng/avast-virus-cleaner.html
>>>>
>>>> Run disk clean up on your Drive.
>>>> You can download this tool o run clean up:
>>>> http://www.ccleaner.com/download/bui...wnloading-slim
>>>>
>>>> Run this command:
>>>> sfc /scannow
>>>>
>>>>
>>>> HTH,
>>>> nass
>>>> -------
>>>> http://www.nasstec.co.uk

Thanks for your replies.

I have Avast Home edition - fully updated. Spybot - fully updated. Ad-ware -
fully updated (although last update did not go quite to plan (program update)
but seemed okay after a retry.

"Gerry" wrote:

> Lee
>
> What are your anti-virus and anti-spyware arrangements?
>
>
> --
>
>
>
> Hope this helps.
>
> Gerry
> ~~~~
> FCA
> Stourport, England
> Enquire, plan and execute
> ~~~~~~~~~~~~~~~~~~~
>
> LeeG wrote:
> > the exact stop message is
> > '0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a
> > device driver was not working right or text to that effect (I can't
> > remember exactly). It seemed to be linked with running the driver
> > verifier which I was running after getting a 0xc2 (bad pool caller)
> > stop code. I managed to recover using the last known good
> > configuration so I therefore don't know exactly how far back the
> > computer has gone. I could try to run the verifier again but don't
> > want to run the risk of ending up with an un-recoverable system
> > unless it is un-avoidable.
> >
> > The BSD occured after the splash screen just as the desktop is
> > loading. I have tried researching the 0x3c parameter but cannot find
> > any reference for this code in connection with the 0xc4 parameter.
> >
> > the tmcomm error is a code 24 and when I try to start it I get 'the
> > system could not find the file specified.' It does not state which
> > file. Can I just delete this entry and if so what is the safest way
> > to do this.
> >
> > "Gerry" wrote:
> >
> >> Lee
> >>
> >> It would help to see the complete Stop Error Report.
> >>
> >> Disable automatic restart on system failure. This should help by
> >> allowing time to write down the STOP code properly. Right click on
> >> the My Computer icon on the Desktop and select Properties, Advanced,
> >> Start-Up and Recovery, System Failure and uncheck box before
> >> Automatically Restart.
> >>
> >> Do not re-enable automatic restart on system failure. Check for
> >> variants of the Stop Error message.
> >>
> >> Does the error occur doring or after the boot process? Does the error
> >> occur in safe mode?
> >>
> >> "I also have the yellow triangle against tmcomm which is stopped but
> >> if I try to start it I am told a file does not exist." What is the
> >> file named?
> >>
> >>
> >> --
> >>
> >>
> >>
> >> Hope this helps.
> >>
> >> Gerry
> >> ~~~~
> >> FCA
> >> Stourport, England
> >> Enquire, plan and execute
> >> ~~~~~~~~~~~~~~~~~~~
> >>
> >>
> >> LeeG wrote:
> >>> I have already verified that my computer is 'clean' and I have also
> >>> cleared all the caches for ie etc. I think that the windows
> >>> verifier is one of the causes of this problem. Concerning the link
> >>> you provided for windows verifier I don't have any Norton, (and
> >>> never will have,) software. I have a device driver that is possibly
> >>> corrupted (or on the edge of failing) but it is not showing via
> >>> device manager. I want to find out which device driver this is but
> >>> I don't know where to look besides device manager. Is there another
> >>> utility, maybe a benchmark tool, that I can use which will test my
> >>> device drivers other than the verifier that windows provides?. The
> >>> tmcomm link refers to another av that I have never installed but it
> >>> was an option to install on the install disc I got with talktalk
> >>> broadband.
> >>>
> >>> "nass" wrote:
> >>>
> >>>>
> >>>>
> >>>> "LeeG" wrote:
> >>>>
> >>>>> This morning I started getting the dreaded BSD with the error code
> >>>>> as above. I have successfully recovered the computer but cannot
> >>>>> track down the initial cause of the problem. The latest memory
> >>>>> dump file is dated 20/09 so therefore I can not tell which driver
> >>>>> is at fault. The event log service also does not seem to contain
> >>>>> the information concerning the possible event that might have led
> >>>>> to this BSD. I have a leaning towards the latest upgrade to
> >>>>> Ad-ware but can not confirm this. I also have the yellow triangle
> >>>>> against tmcomm which is stopped but if I try to start it I am told
> >>>>> a file does not exist. All other devices and drivers appear to be
> >>>>> okay. I have tried the driver verifier manager which I think
> >>>>> added to this problem.
> >>>>>
> >>>>> I am at a loss as to the next step in identifying to problem
> >>>>> driver. Any help is much appreciated.
> >>>>
> >>>>
> >>>> [Vulnerability Confirmation] TmComm Local Privilege Escalation
> >>>> Vulnerability
> >>>> http://esupport.trendmicro.com/suppo...tID=EN-1034432
> >>>>
> >>>> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
> >>>> Verifier Is http://support.microsoft.com/kb/325672
> >>>>
> >>>> You can use this driver verifier command:
> >>>> verifier.exe click [OK]
> >>>> First try to eliminate hardware, by going to Device manager and
> >>>> check by expanding the Plus [+] to see all devices listed, if there
> >>>> is a malfunctioning device or conflicting device it will show in
> >>>> Device manager. How to perform a clean boot in Windows XP
> >>>> http://support.microsoft.com/?id=310353
> >>>> A description of the Safe Mode Boot options in Windows XP
> >>>> http://support.microsoft.com/kb/315222/en-us
> >>>>
> >>>> Try to use the Verifier.exe command to see which Drivers not
> >>>> Verified on your system:
> >>>> How to Use Driver Verifier to Troubleshoot Windows Drivers
> >>>> http://support.microsoft.com/kb/244617/en-us
> >>>>
> >>>> Go through these cleaning steps:
> >>>>
> >>>> 1... First, try to clean up your caches, Internet files and delete
> >>>> cookies by doing this:
> >>>> Click Start >> Control Panel >> Double click Network and Internet
> >>>> Connections >> Double click Internet Options.
> >>>> On the IE properties windows you will see these Tabs:
> >>>> General | Security | Privacy | Content | Connections | Programs |
> >>>> Advanced
> >>>> Under General Tab clear your History, Internet Files and Cookies.
> >>>> Then click on Advanced tab and scroll down to under the Browsing
> >>>> Option: [&] Browsing
> >>>> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
> >>>> box. Then click on Programs Tab and click Manage Add-Ons and
> >>>> Disable all non Verified Add-Ons (You should Renable them later
> >>>> one-by-one and see the culprit and update it or remove it.
> >>>> How to manage Add-Ons:
> >>>> http://support.microsoft.com/kb/883256
> >>>> Scan for malware from here:
> >>>> SuperAntispyware - Free
> >>>> http://www.superantispyware.com/supe...freevspro.html
> >>>> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> >>>> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
> >>>>
> >>>> Run a scan from here on-line:
> >>>> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> >>>> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> >>>> Download Avast Cleaner (offline scanner) from here:
> >>>> http://www.avast.com/eng/avast-virus-cleaner.html
> >>>>
> >>>> Run disk clean up on your Drive.
> >>>> You can download this tool o run clean up:
> >>>> http://www.ccleaner.com/download/bui...wnloading-slim
> >>>>
> >>>> Run this command:
> >>>> sfc /scannow
> >>>>
> >>>>
> >>>> HTH,
> >>>> nass
> >>>> -------
> >>>> http://www.nasstec.co.uk
>
>
>

Thanks for your replies.

I have run sfc and ccleaner. Done a clean boot but the problem is not
happening at the moment due to the last good configuration I did when it was
happening. I still don't know what was causing the problem. Shall I try to
run the verifier to see if the problem recurs. Which device driver does the
stop code refer to?

"nass" wrote:

>
>
> Okay Lee, can you run this command:
> sfc /scannow
>
> Then run the Ccleaner please and clear all orphans left from old
> apps/programs may be uninstalled and left debris behind!
>
> Also disconnect any extra devices may be connected to this machine and try
> Clean Boot procedure.
> HTH,
> nass
>
> "LeeG" wrote:
>
> > the exact stop message is
> > '0x000000c4,0x0000003c,0x00000000,0x00000000' with text saying a device
> > driver was not working right or text to that effect (I can't remember
> > exactly). It seemed to be linked with running the driver verifier which I
> > was running after getting a 0xc2 (bad pool caller) stop code. I managed to
> > recover using the last known good configuration so I therefore don't know
> > exactly how far back the computer has gone. I could try to run the verifier
> > again but don't want to run the risk of ending up with an un-recoverable
> > system unless it is un-avoidable.
> >
> > The BSD occured after the splash screen just as the desktop is loading. I
> > have tried researching the 0x3c parameter but cannot find any reference for
> > this code in connection with the 0xc4 parameter.
> >
> > the tmcomm error is a code 24 and when I try to start it I get 'the system
> > could not find the file specified.' It does not state which file. Can I
> > just delete this entry and if so what is the safest way to do this.
> >
> > "Gerry" wrote:
> >
> > > Lee
> > >
> > > It would help to see the complete Stop Error Report.
> > >
> > > Disable automatic restart on system failure. This should help by
> > > allowing time to write down the STOP code properly. Right click on
> > > the My Computer icon on the Desktop and select Properties, Advanced,
> > > Start-Up and Recovery, System Failure and uncheck box before
> > > Automatically Restart.
> > >
> > > Do not re-enable automatic restart on system failure. Check for variants
> > > of the Stop Error message.
> > >
> > > Does the error occur doring or after the boot process? Does the error
> > > occur in safe mode?
> > >
> > > "I also have the yellow triangle against tmcomm which is stopped but if
> > > I try to start it I am told a file does not exist." What is the file
> > > named?
> > >
> > >
> > > --
> > >
> > >
> > >
> > > Hope this helps.
> > >
> > > Gerry
> > > ~~~~
> > > FCA
> > > Stourport, England
> > > Enquire, plan and execute
> > > ~~~~~~~~~~~~~~~~~~~
> > >
> > >
> > > LeeG wrote:
> > > > I have already verified that my computer is 'clean' and I have also
> > > > cleared all the caches for ie etc. I think that the windows verifier
> > > > is one of the causes of this problem. Concerning the link you
> > > > provided for windows verifier I don't have any Norton, (and never
> > > > will have,) software. I have a device driver that is possibly
> > > > corrupted (or on the edge of failing) but it is not showing via
> > > > device manager. I want to find out which device driver this is but I
> > > > don't know where to look besides device manager. Is there another
> > > > utility, maybe a benchmark tool, that I can use which will test my
> > > > device drivers other than the verifier that windows provides?. The
> > > > tmcomm link refers to another av that I have never installed but it
> > > > was an option to install on the install disc I got with talktalk
> > > > broadband.
> > > >
> > > > "nass" wrote:
> > > >
> > > >>
> > > >>
> > > >> "LeeG" wrote:
> > > >>
> > > >>> This morning I started getting the dreaded BSD with the error code
> > > >>> as above. I have successfully recovered the computer but cannot
> > > >>> track down the initial cause of the problem. The latest memory
> > > >>> dump file is dated 20/09 so therefore I can not tell which driver
> > > >>> is at fault. The event log service also does not seem to contain
> > > >>> the information concerning the possible event that might have led
> > > >>> to this BSD. I have a leaning towards the latest upgrade to
> > > >>> Ad-ware but can not confirm this. I also have the yellow triangle
> > > >>> against tmcomm which is stopped but if I try to start it I am told
> > > >>> a file does not exist. All other devices and drivers appear to be
> > > >>> okay. I have tried the driver verifier manager which I think added
> > > >>> to this problem.
> > > >>>
> > > >>> I am at a loss as to the next step in identifying to problem
> > > >>> driver. Any help is much appreciated.
> > > >>
> > > >>
> > > >> [Vulnerability Confirmation] TmComm Local Privilege Escalation
> > > >> Vulnerability
> > > >> http://esupport.trendmicro.com/suppo...tID=EN-1034432
> > > >>
> > > >> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver
> > > >> Verifier Is http://support.microsoft.com/kb/325672
> > > >>
> > > >> You can use this driver verifier command:
> > > >> verifier.exe click [OK]
> > > >> First try to eliminate hardware, by going to Device manager and
> > > >> check by expanding the Plus [+] to see all devices listed, if there
> > > >> is a malfunctioning device or conflicting device it will show in
> > > >> Device manager. How to perform a clean boot in Windows XP
> > > >> http://support.microsoft.com/?id=310353
> > > >> A description of the Safe Mode Boot options in Windows XP
> > > >> http://support.microsoft.com/kb/315222/en-us
> > > >>
> > > >> Try to use the Verifier.exe command to see which Drivers not
> > > >> Verified on your system:
> > > >> How to Use Driver Verifier to Troubleshoot Windows Drivers
> > > >> http://support.microsoft.com/kb/244617/en-us
> > > >>
> > > >> Go through these cleaning steps:
> > > >>
> > > >> 1... First, try to clean up your caches, Internet files and delete
> > > >> cookies by doing this:
> > > >> Click Start >> Control Panel >> Double click Network and Internet
> > > >> Connections >> Double click Internet Options.
> > > >> On the IE properties windows you will see these Tabs:
> > > >> General | Security | Privacy | Content | Connections | Programs |
> > > >> Advanced
> > > >> Under General Tab clear your History, Internet Files and Cookies.
> > > >> Then click on Advanced tab and scroll down to under the Browsing
> > > >> Option: [&] Browsing
> > > >> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this
> > > >> box. Then click on Programs Tab and click Manage Add-Ons and Disable
> > > >> all non Verified Add-Ons (You should Renable them later one-by-one
> > > >> and see the culprit and update it or remove it.
> > > >> How to manage Add-Ons:
> > > >> http://support.microsoft.com/kb/883256
> > > >> Scan for malware from here:
> > > >> SuperAntispyware - Free
> > > >> http://www.superantispyware.com/supe...freevspro.html
> > > >> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> > > >> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
> > > >>
> > > >> Run a scan from here on-line:
> > > >> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> > > >> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> > > >> Download Avast Cleaner (offline scanner) from here:
> > > >> http://www.avast.com/eng/avast-virus-cleaner.html
> > > >>
> > > >> Run disk clean up on your Drive.
> > > >> You can download this tool o run clean up:
> > > >> http://www.ccleaner.com/download/bui...wnloading-slim
> > > >>
> > > >> Run this command:
> > > >> sfc /scannow
> > > >>
> > > >>
> > > >> HTH,
> > > >> nass
> > > >> -------
> > > >> http://www.nasstec.co.uk
> > >
> > >
> > >

I am nass; you are filthy TROLL
--
HTH,
nass
----
http://www.nasstec.co.uk


"nass" wrote:

>
>
> "LeeG" wrote:
>
> > This morning I started getting the dreaded BSD with the error code as above.
> > I have successfully recovered the computer but cannot track down the initial
> > cause of the problem. The latest memory dump file is dated 20/09 so
> > therefore I can not tell which driver is at fault. The event log service
> > also does not seem to contain the information concerning the possible event
> > that might have led to this BSD. I have a leaning towards the latest upgrade
> > to Ad-ware but can not confirm this. I also have the yellow triangle against
> > tmcomm which is stopped but if I try to start it I am told a file does not
> > exist. All other devices and drivers appear to be okay. I have tried the
> > driver verifier manager which I think added to this problem.
> >
> > I am at a loss as to the next step in identifying to problem driver. Any
> > help is much appreciated.
>
>
> [Vulnerability Confirmation] TmComm Local Privilege Escalation Vulnerability
> http://esupport.trendmicro.com/suppo...tID=EN-1034432
>
> Fatal System Error: 0x000000C4 If Deadlock Detection in Driver Verifier Is
> http://support.microsoft.com/kb/325672
>
> You can use this driver verifier command:
> verifier.exe click [OK]
> First try to eliminate hardware, by going to Device manager and check by
> expanding the Plus [+] to see all devices listed, if there is a
> malfunctioning device or conflicting device it will show in Device manager.
> How to perform a clean boot in Windows XP
> http://support.microsoft.com/?id=310353
> A description of the Safe Mode Boot options in Windows XP
> http://support.microsoft.com/kb/315222/en-us
>
> Try to use the Verifier.exe command to see which Drivers not Verified on
> your system:
> How to Use Driver Verifier to Troubleshoot Windows Drivers
> http://support.microsoft.com/kb/244617/en-us
>
> Go through these cleaning steps:
>
> 1... First, try to clean up your caches, Internet files and delete cookies
> by doing this:
> Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> How to manage Add-Ons:
> http://support.microsoft.com/kb/883256
> Scan for malware from here:
> SuperAntispyware - Free
> http://www.superantispyware.com/supe...freevspro.html
> http://www.malwarebytes.org/rr-update/rr-free-setup.exe
> http://onecare.live.com/site/en-gb/d....htm?s_cid=sah
>
> Run a scan from here on-line:
> http://security.symantec.com/sscv6/d...d=ie&venid=sym
> http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> Download Avast Cleaner (offline scanner) from here:
> http://www.avast.com/eng/avast-virus-cleaner.html
>
> Run disk clean up on your Drive.
> You can download this tool o run clean up:
> http://www.ccleaner.com/download/bui...wnloading-slim
>
> Run this command:
> sfc /scannow
>
>
> HTH,
> nass
> -------
> http://www.nasstec.co.uk